Mercedes-Benz of Pembroke Pines - Service Center

My Service Advisor, Chris Martinez is excellent. He is a good communicator, listens carefully, asks questions for clarification and always makes sure I am satisfied with the service they performed. Facilit good communicator, listens carefully, asks questions for clarification and always makes sure I am satisfied with the service they performed. Facility waiting room is average. More

Excellent service. People very helpful and friendly. I put 4 stars because they don’t have car wash service as many other brands dealers. put 4 stars because they don’t have car wash service as many other brands dealers. More

Very please with Charles Campbell and always have been. He goes above and beyond for his clients. However I am not pleased at all with the service department. I had to pay for a repair they caused when the He goes above and beyond for his clients. However I am not pleased at all with the service department. I had to pay for a repair they caused when the vehicle was serviced. It was fine when I took it in for service and not fine afterward. How does that happen? After taking it back twice, the problem is finally fixed. Reserved and was confirmed for a loaner car but when I got there to drop off my car, none were available. I was without a car for 2 days and my car is my office. Not acceptable. More

My service rep Charles is outstanding in his customer service skills. However my car was damaged in the dealers shop pending repair. Thank you s service skills. However my car was damaged in the dealers shop pending repair. Thank you s More

Excellent customer service! The vehicle was services in a timely manner, and the advisor was very professional. timely manner, and the advisor was very professional. More

Charles Campbel is the best, most courteous service advisors I have ever had advisors I have ever had More

I have previous good experience whit this dealer but in my last visit the customer service was behind the standard level, I had to call several times to get an update and I think I was charged for unnecess my last visit the customer service was behind the standard level, I had to call several times to get an update and I think I was charged for unnecessary work or items. More

I have owned BMW ,AUDI earlier and always had a great customer experience during the sales and service appointments. I was hoping it would be the same or better with Mercedes but that's not the case. Th customer experience during the sales and service appointments. I was hoping it would be the same or better with Mercedes but that's not the case. The car was called in for safety recall and it took over a week to complete it which is fine but the advisor did not communicate or when called always seems rushed answering my questions. Finally my advisor called me and said the car was ready, sent to car wash and can be picked up any time. When I went to pick up the car, to my surprise it was not car washed and the valet guy tried to convivence me that it was washed and got dirty because of the rain, clearly it was not washed. I have to wait another 30 min to get it done. The loaner car was given half tank and I returned the vehicle at the same gas level, but I was charged for the fuel. I have to call them back to reverse the charge. Overall the experience is not what I would expect from a Mercedes service center. More

Outstanding work on time perfection spotless good work would recommend would recommend More

The best customer service. Thanks to Carlos Medrano everything was easier for me! Thanks again! everything was easier for me! Thanks again! More