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Mercedes-Benz of Pembroke Pines - Service Center

Pembroke Pines, FL

4.3
366 Reviews

366 Reviews of Mercedes-Benz of Pembroke Pines - Service Center

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August 25, 2021

My Service Advisor, Chris Martinez is excellent. He is a good communicator, listens carefully, asks questions for clarification and always makes sure I am satisfied with the service they performed. Facilit More

by joe993j
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Martinez
Aug 31, 2021 -

Mercedes-Benz of Pembroke Pines responded

Hi, thank you for your kind review; we are happy to pass along your comments to Chris here at Mercedes-Benz of Pembroke Pines! If you ever need help, just give us a call. Happy motoring!

August 20, 2021

Excellent service. People very helpful and friendly. I put 4 stars because they don’t have car wash service as many other brands dealers. More

by Infinity
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Me. Rodríguez
Aug 26, 2021 -

Mercedes-Benz of Pembroke Pines responded

Hello, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 20, 2021

Very please with Charles Campbell and always have been. He goes above and beyond for his clients. However I am not pleased at all with the service department. I had to pay for a repair they caused when the More

by PaulaWestonFL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Charles Campbell
Aug 27, 2021 -

Mercedes-Benz of Pembroke Pines responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.

August 18, 2021

My service rep Charles is outstanding in his customer service skills. However my car was damaged in the dealers shop pending repair. Thank you s More

by Dealer Rater
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Campbell
Aug 22, 2021 -

Mercedes-Benz of Pembroke Pines responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

August 17, 2021

Excellent customer service! The vehicle was services in a timely manner, and the advisor was very professional. More

by ltaybo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alberto Reyes
Aug 22, 2021 -

Mercedes-Benz of Pembroke Pines responded

Hi, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!

August 17, 2021

Charles Campbel is the best, most courteous service advisors I have ever had More

by Tibor
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Charles Campbell
Aug 22, 2021 -

Mercedes-Benz of Pembroke Pines responded

Hi Tibor, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

August 17, 2021

I have previous good experience whit this dealer but in my last visit the customer service was behind the standard level, I had to call several times to get an update and I think I was charged for unnecess More

by cmembreno87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Pedro
Aug 22, 2021 -

Mercedes-Benz of Pembroke Pines responded

Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pembroke Pines take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 644-5035. We hope to hear from you.

August 16, 2021

I have owned BMW ,AUDI earlier and always had a great customer experience during the sales and service appointments. I was hoping it would be the same or better with Mercedes but that's not the case. Th More

by krisvijay20
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Pedro
Aug 22, 2021 -

Mercedes-Benz of Pembroke Pines responded

Hello, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (954) 644-5035 to discuss what we can do to help.

August 13, 2021

Outstanding work on time perfection spotless good work would recommend More

by Alex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Douglas
Aug 16, 2021 -

Mercedes-Benz of Pembroke Pines responded

Hi, thanks so much for the warm recommendation of the team here at Mercedes-Benz of Pembroke Pines. Thank you so much for being one of our valued guests and we look forward to your next visit!

August 13, 2021

The best customer service. Thanks to Carlos Medrano everything was easier for me! Thanks again! More

by Yuniel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Medrano
Aug 16, 2021 -

Mercedes-Benz of Pembroke Pines responded

Hi Yuniel, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!

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