Mercedes-Benz of Pembroke Pines - Service Center

Your Review:My service person was Alex very nice. I Your Review: My service person was Alex very nice. I asked to speak to the service manager and she never came to talk to me even though I waited and Your Review: My service person was Alex very nice. I asked to speak to the service manager and she never came to talk to me even though I waited and waited. She did come out and wondered the hallway but never came to speak to me even though I requested it twice. After 20 minutes I left. I think she should have better client relationships if you want us to come back. I would never recommend this service because obviously, the manager does not care to come out and speak to a customer when requested. I told the person who gave me the rental car that I requested to speak to the manager and she never came out adn that i was very upset. the least the manager should have done is to call me, but NO that did not happen either. In addition, The rental car that I was given was filthy. seven up cup in the back straws on floor sand on seats and just gross. the least you could have done is clean a car after someone uses it. If I had a different Mercedes service near me, I would use them. As a matter of fact I am so disappointed with this service department that I wouldn't mind driving 50 miles to use a different service. More

Pleasant great experience on the whole dealership starting from sales to service to personnel everything I expect from mercedes benz ownership starting from sales to service to personnel everything I expect from mercedes benz ownership More

Love it here, all staffs are very professional, helpful, they do their job in a timely manner. Love Mercedez Benz of Pembroke Pines!! they do their job in a timely manner. Love Mercedez Benz of Pembroke Pines!! More

Excelente atencion. Gracias a Ray y Carlos Macias por ofrecerme siempre un excelente servicio para mi vehiculo! Muchas gracias! ofrecerme siempre un excelente servicio para mi vehiculo! Muchas gracias! More

Everything that I dealt with to get my Mercedes-Benz sprinter done at the dealership was a nightmare, from promised times that were not accurate and quotes for jobs to get done that were as well inaccur sprinter done at the dealership was a nightmare, from promised times that were not accurate and quotes for jobs to get done that were as well inaccurate. Which incurred in costing me money for not being able to work with my van during the times they kept it which was two weeks longer than expected. I had to call in every day to get an update if I was able to get a hold of anybody, I was never contacted. And as far as going to pick up the van with a completely empty tank (0 miles to empty) when I brought it to the dealer with a half a tank of Diesel. I will never be returning to the dealership and I will never refer anybody because of this experience More

I had a bad experience. Not professional as I was I had a bad experience. Not professional as I was waiting for my appointment with my wife a glass wall was separating us from the Mecanic section co I had a bad experience. Not professional as I was waiting for my appointment with my wife a glass wall was separating us from the Mecanic section couple of mechanics were rudely making Suggestion to my wife . and when I told the person I have a problem with front right Suspension witch i hear every time I going over on a bump he told me he had a test drive he couldn’t fine anything but he told me there was a bottle of water was making a noise in the door panel . I own other 2 Porsches we newer got treated like this 😔 More

Friendly environment Great service, efficient, Friendly environment Great service, efficient, fast Follow COVID prevention measures Stephen Hall was very professional explaining all the car ser Friendly environment Great service, efficient, fast Follow COVID prevention measures Stephen Hall was very professional explaining all the car service process, problems detected and solutions Loaner car was ready And clean More

Good customer service provided by Pedro. Clean dealership and good amenities at the waiting area. and good amenities at the waiting area. More

I spent 5,640 dollars. Picked up the car. Next day was not working had to take it back again. Car is still there dealership not working had to take it back again. Car is still there dealership More

My Service Advisor, Chris Martinez is excellent. He is a good communicator, listens carefully, asks questions for clarification and always makes sure I am satisfied with the service they performed. Facilit good communicator, listens carefully, asks questions for clarification and always makes sure I am satisfied with the service they performed. Facility waiting room is average. More