Mercedes-Benz of Pembroke Pines - Service Center

Years spend on Toyota dealership - like transportation to home is always available during even oil change time - not in Mercedes-Benz …. Strange… home is always available during even oil change time - not in Mercedes-Benz …. Strange… More

Great and fast service. Service department is very professional and courteous. Should have more loaners available though. Service department is very professional and courteous. Should have more loaners available though. More

I am a customer of your for many years. The experience this time was not what I am used to and expect from a premium brand like Mercedes Benz. I felt like being pushed extra services to buy The experience this time was not what I am used to and expect from a premium brand like Mercedes Benz. I felt like being pushed extra services to buy rather than focusing at the problem at hand. One of the main problems why I came for service was not fixed, which I only found out by asking about it. The tire that was loosing air pressure apparently could not be fixed although it was obvious that it had low air pressure. After driving away I also found out that all tires had an extremely high pressure of 39PSI (the front tires are suppose to have 29 PSI). Clearly not the service I expect. And now a few days later, the tire lost pressure again, as before, and is too low at 29PSI. I will be traveling for business and expect the tire to be flat when I am back. The only reason why I still recommend your dealership is because of the many years of good service you provided. More

Good service. The service advisor knows his stuff. He explain and guide customers. He is highly recommended for advancement. For initial service The service advisor knows his stuff. He explain and guide customers. He is highly recommended for advancement. For initial service More

I specifically asked that DEF be filled and it was not done. Therefore, don;t really know if the remainder of service items were actually done. Also, learned that service was not included on the first ser done. Therefore, don;t really know if the remainder of service items were actually done. Also, learned that service was not included on the first service visit on a brand new vehicle. Wasn't the case with my other Mercedes. Also, wait time was excessive and not what I am accustomed to when taking my other Mercedes to a different Mercedes Service Department. More

People were very pleasant and did listen to my issues. Explained the issues that they had with the c 300. Explained the issues that they had with the c 300. More

Ray was my tech he is the nicest explain things to you how you expect it. how you expect it. More

First time getting service at this dealership. Directions were not clear as to where to find the waiting room. Waited a long time to be picked up by lift, no curtesy vehicle was available. Had to get a ride were not clear as to where to find the waiting room. Waited a long time to be picked up by lift, no curtesy vehicle was available. Had to get a ride back to pick up the car. More

The service I requested was not done.I made the The service I requested was not done. I made the appointment for two issues. A search engine light came on and two days after went off. All they did The service I requested was not done. I made the appointment for two issues. A search engine light came on and two days after went off. All they did was drive the car around and say it was fine and working as it should. After that, they did nothing else. I scheduled a 20,000 miles service that wasn't done and no explanations as to why. I contacted the service specialist via phone and text and never got a response from him. They kept the car for 8 hours and they only took it for a ride and didn't even perform the services I requested. I would have been fine with them not addressing the engine light properly if they had a least done my service. This is the second time I go into this dealership and I thought it couldn't be worse than the first time but I was wrong. More

My service advisor is a very good listener, solved my problem. The turnaround for pick was awesome and I really appreciate how he advised me of the foreseen concerns that need to be attentive to therefo problem. The turnaround for pick was awesome and I really appreciate how he advised me of the foreseen concerns that need to be attentive to therefore my safety on the round is a great concern of his. This service location is caring of the people first. Awesome!!!! Also my advisor is very honest. I did a split payment $500 cash balance on credit card, I turned over the cash; however, all was charged to credit card therefore, I end of over paying and my advisor returned my cash. I’m very appreciative for good honest people working at this location. More