Mercedes-Benz of Pembroke Pines - Service Center

Our initial service associate, Campbell, provided the worst service I've experienced in my entire life. After my car was towed to their lot after hours, when Campbell contacted me the following day, he h worst service I've experienced in my entire life. After my car was towed to their lot after hours, when Campbell contacted me the following day, he had not yet inspected my vehicle yet he somehow quoted me over $2.5k for the "potential repair" based on what he "suspected" may be wrong. To make matters worse, he said they wouldn't even inspect my vehicle for a few more days. Meanwhile, he never offered a loaner vehicle or a rental through their on-site Hertz agency, to accommodate my lack of a vehicle. It wasn't until I involved my son, who escalated to Service Manager, Chris, and expressed frustration with Campbell's attitude and lack of a loaner/rentar car. After 12 days, I finally received the car and a $1,650 bill, which was far less than Cambell's initial quote. More

It is always clean and the staff is very courteous. They ensure the customers are happy when they leave. My only complaint is that they don’t have a loaner fleet large enough to meet their clientele They ensure the customers are happy when they leave. My only complaint is that they don’t have a loaner fleet large enough to meet their clienteles needs. Thanks for the shortage Covid. More

Was pleasant. little difficult taking care of my issues but at the end results they did do appreciate and results. little difficult taking care of my issues but at the end results they did do appreciate and results. More

The service at this dealership is simply amazing. They are always courteous and keep you well informed. My service advisor Alex Ruiz is one for the ages, I wouldn't trade him or his approach for an They are always courteous and keep you well informed. My service advisor Alex Ruiz is one for the ages, I wouldn't trade him or his approach for anyone else. I strongly recommend this dealership for all your service needs related to Mercedes Benz. More

Our service advisor Alex Ruiz is really great. He is very courteous, polite and gives us great advice. He really motivates us to stay with the Mercedes of PP for all of our car maintenance & repa He is very courteous, polite and gives us great advice. He really motivates us to stay with the Mercedes of PP for all of our car maintenance & repair work. More

Pedro Rodrequiz is the utmost professional. Detailed and pleasant to work with. Great service facilities Detailed and pleasant to work with. Great service facilities More

My service advisor, Alex, is the BEST. He has been my service advisor for many years. Excellent communicator. First service performed. In and out in a little over an hour. Kept me info He has been my service advisor for many years. Excellent communicator. First service performed. In and out in a little over an hour. Kept me informed via text. More

ALEX RUIZ provided excellent client service When I had question.on my vehicle the next day question.on my vehicle the next day More

Conveniently located, friendly staff, good hours of operation. Good facilities which need improvement. Coffee maker broken, TV stations set to programs that were not relevant nor of interest to the cu operation. Good facilities which need improvement. Coffee maker broken, TV stations set to programs that were not relevant nor of interest to the customers. More

Very professional and courteous especially Stephen Hall my service advisor. He provides the best advise and always looking out for the customer. my service advisor. He provides the best advise and always looking out for the customer. More