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Mercedes-Benz of Pembroke Pines - Service Center

Pembroke Pines, FL

4.3
366 Reviews

366 Reviews of Mercedes-Benz of Pembroke Pines - Service Center

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October 20, 2023

Quick check in and location of issue. Problem solved and car was returned clean and in great condition More

by Towter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Hall
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Oct 23, 2023 -

Mercedes-Benz of Pembroke Pines responded

Hi Towter, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

October 19, 2023

New experience with this dealer, they are very good on follow through and responsiveness, glad to have gotten a loaner car More

by Roberta Moss
Service Price Transparency
Service Time
Recommend Dealer
Yes
Employees Worked With
Romeo Augustin
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Oct 21, 2023 -

Mercedes-Benz of Pembroke Pines responded

Hi, we are pleased to hear you had such a positive experience with us, Roberta! Don't hesitate to call us if you ever need anything. Be safe on the road!

October 13, 2023

Carlos provided excellence service and they keep very high quality in their costumer service. I recommend to add small work stations for costumers who wait and improved the internet speed. More

by Angel Luciano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
Oct 15, 2023 -

Mercedes-Benz of Pembroke Pines responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 10, 2023

Great customer service, agent was knowledgeable and helpful. He answered all my questions. I would definitely recommend More

by apierreresume
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
Oct 12, 2023 -

Mercedes-Benz of Pembroke Pines responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Thanks for the recommendation, and have an amazing day!

October 10, 2023

The service was bad. After it was done, they didn’t call me to come pick up my car. They even damaged my car. More

by harryrenois
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Peter
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Oct 12, 2023 -

Mercedes-Benz of Pembroke Pines responded

Hi, we are deeply disappointed by your experience at Mercedes-Benz of Pembroke Pines. If you'd like, please contact our General Manager at (954) 644-5035. We'd appreciate the chance to make your experience a positive one.

Oct 13, 2023 -

harryrenois responded

I was told the service manager would call me. One week later, I’m yet to receive his phone call.

October 05, 2023

Excellent service in repairing the recall for our sprinter vans . Repair done in time stated . More

by ghorab21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Armstrong
Report | Print
Oct 07, 2023 -

Mercedes-Benz of Pembroke Pines responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

October 03, 2023

THE SERVICE WAS EXTREMELY PROFESSIONAL. I WAS IN AND OUT IN LESS THAN 20 MINUTES WITH A RENTAL CAR! More

by annettedegoti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Armsrong
Report | Print
Oct 06, 2023 -

Mercedes-Benz of Pembroke Pines responded

Hi, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 30, 2023

Pedro with Mercedes Benz, he makes it happen for me when my car is in need of service. More

by sanchez.selena65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro
Report | Print
Oct 03, 2023 -

Mercedes-Benz of Pembroke Pines responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 25, 2023

You've found them! For the absolute #1 WORST service dept! No updates, few loaners = none available for you, barely respond until days later, long repairs for simple More

by Max
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rey Hernandez
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Sep 25, 2023 -

Mercedes-Benz of Pembroke Pines responded

Hi Max, we regret your experience with us here but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (954) 644-5035 to discuss what we can do to help.

September 23, 2023

Had such an amazing experience here! They went above and beyond and were incredibly accommodating making the entire process so easy! More

by jessi1012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yasmany
Report | Print
Sep 26, 2023 -

Mercedes-Benz of Pembroke Pines responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road.

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