Mercedes-Benz of Pembroke Pines - Service Center

Very nice employees prompt and friendly nice dealership good response when calling your service advisor good response when calling your service advisor More

Appointment was 11:30 AM with a Charles Campbell. Arrived to find he was not the designated service person, although I got several confirmations from him. At 12:00 my service person informed me tha Arrived to find he was not the designated service person, although I got several confirmations from him. At 12:00 my service person informed me that my car wouldn't be ready for several hours (not the one to two hours I was told beforehand). They did provide an Uber service to take me home. I live about five minutes from Mercedes Benz). They couldn't provide someone to pick me up on completion, as that was not part of their service, but car wasn't ready until 5;00, so basically my car was there for five and a half hours! Not the best service.. More

GREAT SERVICE VERY COURTEOUS AND FRIENDLY. ON TIME CLEAR COMMUNICATION PRECISAND VERY TRANSPARENT EXPLAINATION. GOOD EXPERIENCE. ON TIME CLEAR COMMUNICATION PRECISAND VERY TRANSPARENT EXPLAINATION. GOOD EXPERIENCE. More

Positive professional encounter with Stephen Hall. Service was promised and delivered in the specified time. Appreciate the transparency of what was needed and the cost associated. Service was promised and delivered in the specified time. Appreciate the transparency of what was needed and the cost associated. More

First Service at Mercedes Auto Nation Pembroke Pines, the attention was Excellent and Professional. Thanks attention was Excellent and Professional. Thanks More

Alex Ruiz was amazing, This was my first service with Mercedes and the processes was smooth… Alex got me out within the hour which was much appreciated. The gentlemen in valet were very polite… And thank Mercedes and the processes was smooth… Alex got me out within the hour which was much appreciated. The gentlemen in valet were very polite… And thank you to the car wash team. More

My service tech Eddie Suarez was professional very kind he got me in and out very prompt I appreciate that he got me in and out very prompt I appreciate that More

They did a great job with repairing a flat tire for me on the same day, including Mercedes towing the car to the dealership. Charles Campbell is amazing. the same day, including Mercedes towing the car to the dealership. Charles Campbell is amazing. More

Our initial service associate, Campbell, provided the worst service I've experienced in my entire life. After my car was towed to their lot after hours, when Campbell contacted me the following day, he h worst service I've experienced in my entire life. After my car was towed to their lot after hours, when Campbell contacted me the following day, he had not yet inspected my vehicle yet he somehow quoted me over $2.5k for the "potential repair" based on what he "suspected" may be wrong. To make matters worse, he said they wouldn't even inspect my vehicle for a few more days. Meanwhile, he never offered a loaner vehicle or a rental through their on-site Hertz agency, to accommodate my lack of a vehicle. It wasn't until I involved my son, who escalated to Service Manager, Chris, and expressed frustration with Campbell's attitude and lack of a loaner/rentar car. After 12 days, I finally received the car and a $1,650 bill, which was far less than Cambell's initial quote. More

It is always clean and the staff is very courteous. They ensure the customers are happy when they leave. My only complaint is that they don’t have a loaner fleet large enough to meet their clientele They ensure the customers are happy when they leave. My only complaint is that they don’t have a loaner fleet large enough to meet their clienteles needs. Thanks for the shortage Covid. More