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Mercedes-Benz of Pembroke Pines - Service Center

Pembroke Pines, FL

4.3
365 Reviews

365 Reviews of Mercedes-Benz of Pembroke Pines - Service Center

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April 26, 2022

My service advisor Reydel is always honest, punctual, kind, and fair. He is patient and takes the time to explain anything I question. He is highly professional and the reason I continue to service my ve More

by ak060490
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reydel Hernandez
Report | Print
Apr 29, 2022 -

Mercedes-Benz of Pembroke Pines responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

April 25, 2022

This dealership is excellent. We love the Service department and Alex our Service Manager is a STAR. Everyone we have ever met or used at this dealership including reception, car More

by Joe Cee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex - Service Manager; John - Accounting and loaner manager
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Apr 28, 2022 -

Mercedes-Benz of Pembroke Pines responded

Joe, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Pembroke Pines. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

Apr 28, 2022 -

Joe Cee responded

We generally do not respond unless not happy. I say again, your folks are outstanding! I am a disabled Vetsnd a Marine I only say what I mean. Blessings to all! Good job! Great Business Model Semper Fidelis Joe

April 25, 2022

Service was performed as requested. I was constantly kept abreast of findings and progress. When service was completed, I was also notified by my Service advisor. More

by Mquerette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Rodriguez
Report | Print
Apr 28, 2022 -

Mercedes-Benz of Pembroke Pines responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

April 23, 2022

My service advisor EddieSuarez was great and worked with me and my time constraints.He was professional and knowledgeable and a pleasure to work with. More

by Williamjschmidt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Suarez
Report | Print
Apr 26, 2022 -

Mercedes-Benz of Pembroke Pines responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

April 22, 2022

Yasmany has been very responsible all the time calling me to let me know the status of the car, trying to help me More

by ismae
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yasmany
Report | Print
Apr 25, 2022 -

Mercedes-Benz of Pembroke Pines responded

Hi Ismae, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

April 20, 2022

Pedro, the service tech that took care of me is the best. I have a service tech for life. More

by alex_llerena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro
Report | Print
Apr 24, 2022 -

Mercedes-Benz of Pembroke Pines responded

Hi, thank you for your kind review; we are happy to pass along your comments to Pedro here at Mercedes-Benz of Pembroke Pines! We do hope we can be of assistance in the future. Take care!

April 20, 2022

Customer service from valet to rep Stephan Douglas to loaner car specialist was excellent. Made you feel like family. The process was explained in its entirety. More

by Debbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephan Douglas
Report | Print
Apr 24, 2022 -

Mercedes-Benz of Pembroke Pines responded

Hi, Debbie, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

April 19, 2022

Chris, the service manager was very instrumental in turning an ugly situation into a very positive outcome. Truly a customer service provider. More

by Joac60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Tie
Report | Print
Apr 23, 2022 -

Mercedes-Benz of Pembroke Pines responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

April 16, 2022

Fast honest quality work. Good correct Merdedes service is never cheap any where in the world More

by jbr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rey Hernandez
Report | Print
Apr 18, 2022 -

Mercedes-Benz of Pembroke Pines responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 14, 2022

Great service and communication wait can be a little long once it gets busy there but other than that friendly service and staff More

by Wandell2022
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reydel Hernandez
Report | Print
Apr 16, 2022 -

Mercedes-Benz of Pembroke Pines responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

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