Mercedes-Benz of Pembroke Pines - Service Center

Excellent customer service and very timely. Had me in a loaner within minutes of me arriving with vehicle. Alex Ruiz was responsive and attentive. Would recommend Alex and this dealer to anyone Had me in a loaner within minutes of me arriving with vehicle. Alex Ruiz was responsive and attentive. Would recommend Alex and this dealer to anyone. More

Went for a run flat tire and it took a week to receive a call. When going to pick up the car the tired was still not fix still had the old tire. They only fix a recall gas smell coming from the air vents m call. When going to pick up the car the tired was still not fix still had the old tire. They only fix a recall gas smell coming from the air vents message but never tire. All this time I was without a car because they did not have loaners. The car was also licking oil, service advisor told me that he could fix that if I made an oil change which was almost $300.00 when I asked why was that not covered with warranty he indicated that because I mentioned that a mechanic friend of mine check the car and told me what was the problem and advise to take to the dealer that that made me loose the warranty. Obviously he wanted the oil change commission. The only good service received was from the manager Mr.Tai (apologized as I don’t recall how his last mame is spelled ) who got everything corrected and gave excellent service after I complained about the service advisor and the repairs. More

Great customer service the advisor Carlos went out of his way to get the job done, thanks way to get the job done, thanks More

Once again I have a great service, Alex Ruiz who has been my advisor, took care of the car, he always do the extra mile to assure the car conditions are like the first day. I am very happy with my GLS is an my advisor, took care of the car, he always do the extra mile to assure the car conditions are like the first day. I am very happy with my GLS is an spectacular machine and the service!! More

Great turn around time on repair and customer service was excellent compared to neighboring dealers excellent compared to neighboring dealers More

Service advisor has great customer service and very professional and knows his filed of work. He makes you feel part of the Mercedes- Benz family. professional and knows his filed of work. He makes you feel part of the Mercedes- Benz family. More

Great Customer & car service! Everyone was very attentive from start to finish! Wouldn’t go anywhere else. Thank you! Everyone was very attentive from start to finish! Wouldn’t go anywhere else. Thank you! More

The new system that was implemented caused a heavy backlog of work. The wait for an oil change was too long. backlog of work. The wait for an oil change was too long. More

Excellent service. Quick and professional advisors in every department. This is my third car I got with them Quick and professional advisors in every department. This is my third car I got with them More

Coolant level was low Didn’t top off fluids Or change battery in key Smh battery in key Smh More