Mercedes-Benz of Pembroke Pines - Service Center

Very friendly people and atmosphere. I will recommend it to my friends any time they need service done in their vehicles I will recommend it to my friends any time they need service done in their vehicles More

Staff friendly and helpful. Best dealership in South Florida. Right in and right out. Lyft drivers were also very courteous. Best dealership in South Florida. Right in and right out. Lyft drivers were also very courteous. More

The service at this dealership is great, and my service agent, Rey, is fantastic!!!. I wouldn’t take my care anywhere else. agent, Rey, is fantastic!!!. I wouldn’t take my care anywhere else. More

I called in service to book appointment for recall . After asking my questions regarding the recall, the representative was kindly explained my options either bring in and wait or a road side service ca After asking my questions regarding the recall, the representative was kindly explained my options either bring in and wait or a road side service can come to my home for inspection. I decided to choose for road side service. The technician arrived my home at promised time frame. I am very grateful to have such convenience service. Thank you! More

It’s the second time I went there, the perception the same: lack of courtesy, lack of knowledge and Dishonesty. I lost the only one key I had for my sprinter, I went to Pembroke Pines dealer to order a t same: lack of courtesy, lack of knowledge and Dishonesty. I lost the only one key I had for my sprinter, I went to Pembroke Pines dealer to order a teplacement. The service advisor kept telling me that I couldn't order a remote key because a have an emergency key and i could not have two keys, or if i orden the remote key the emergency one would be disabled. Finally, around 12pm I was able to place the order and prepaid for it. Around 2pm I called to cancel the order because I found the old key. I spoke to the service advisor and he said he could not cancel the orden because there was a paperwork done. Then I called and spoke to the parts department, I was told there was no problem to cancel it as it wasn’t processed yet and the refund will be send to the payment method. I emailed the service adviser, later emailed the parts department. That was Tuesday 08/23rd. Two days layer, I still haven’t heard from anyone and haven’t received the refund. More

Everyone was friendly, knowledgeable and courteous. The only knock I would have is that the service issue took much longer than I expected, however they did set an expectation with me in the beginning. The only knock I would have is that the service issue took much longer than I expected, however they did set an expectation with me in the beginning. All in all one of the better service experiences I've had after dealing with multiple Mercedes dealers in the past. More

Friendly and prompt service provided on my flat tire. Pedro H. handled my case with a high level of professionalism. Highly recommend this dealership. Cheers. Pedro H. handled my case with a high level of professionalism. Highly recommend this dealership. Cheers. More

The service was good. The communication was good. My service manager did his job very will. The communication was good. My service manager did his job very will. More

Poor service , seems that to get a good service need to know someone or have lots of money know someone or have lots of money More

the service was professional excellent customer service. They accomodated to my scheduled and had the car available in a timely They accomodated to my scheduled and had the car available in a timely More