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Mercedes-Benz of Pembroke Pines - Service Center

Pembroke Pines, FL

4.3
365 Reviews

365 Reviews of Mercedes-Benz of Pembroke Pines - Service Center

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November 06, 2022

After collecting my vehicle, I noticed that my leather seat was damaged. I contacted the dealership, and to date no response. This is unbecoming for a car dealership that I hold in such high esteem. More

by janeconsultingservices
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yamaris
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Nov 14, 2022 -

Mercedes-Benz of Pembroke Pines responded

Hi, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (954) 644-5035 -- we hope to hear from you soon.

November 04, 2022

Service agent was extremely helpful in the service process. From the car porters to service agent. More

by albert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Parasrami
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Nov 12, 2022 -

Mercedes-Benz of Pembroke Pines responded

Hi Albert, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

November 03, 2022

The customer service team is outstanding. Never fails to give me a great experience. Thank you Mercedes Benz. More

by Ryan26yuque
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Orlando Dominguez , Lisa Parasrami
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Nov 12, 2022 -

Mercedes-Benz of Pembroke Pines responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

November 01, 2022

Mr. Hall took his time explaining the work to be done and how long the process would take. He was very professional. More

by cwilliams23189
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Hall
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Nov 08, 2022 -

Mercedes-Benz of Pembroke Pines responded

Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Pembroke Pines. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 01, 2022

nice work would recommend to use this dealership He was very professional. I LOVE this place More

by kake1923
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yasmany Morales
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Nov 08, 2022 -

Mercedes-Benz of Pembroke Pines responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 31, 2022

Great service ever - Rey Hernandez never disappoints always does what it takes to make sure I am taken care of. Highly recommend MB of Pembroke Pines More

by lcordero71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rey Hernandez
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Oct 31, 2022 -

lcordero71 responded

Rey is the best

October 29, 2022

Can't get service advisor to return calls. . Going on for 2 weeks. Its annoying. More

by matty1max
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Alex Ruiz
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Nov 06, 2022 -

Mercedes-Benz of Pembroke Pines responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

October 24, 2022

I love this dealership! I came in for service with Orlando Dominguez he got me in and out. The only issue I had was the concierge guys were a little slow bringing my car to More

by Nickyheat6649
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Orlando Dominquez, Lisa Parasrami
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Oct 31, 2022 -

Mercedes-Benz of Pembroke Pines responded

Hi, thank you for bringing this matter to our attention. If you would be willing to give us another chance in the future, please reach out to our General Manager at (954) 644-5035. We would appreciate the chance to turn your experience around.

October 20, 2022

The technicians were helpful and very professional, they kept me informed on what was going on More

by TW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex
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Oct 27, 2022 -

Mercedes-Benz of Pembroke Pines responded

Hi, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 17, 2022

The professional knowledge and expertise that Enrique Rick the director of the service department is exemplary! We need more people like him👏🏻 Mercedes Benz should be proud to have an employee like More

by moninita55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Enrique
Report | Print
Oct 21, 2022 -

Mercedes-Benz of Pembroke Pines responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

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