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Mercedes-Benz of Pembroke Pines - Service Center
Pembroke Pines, FL
364 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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364 Reviews of Mercedes-Benz of Pembroke Pines - Service Center
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November 27, 2022
I have taking my car for service for many years my service agent is Steven Hall very professional. He is truly what customer service should be. service agent is Steven Hall very professional. He is truly what customer service should be. More
by Mvaldes1262
Employees Worked With
Steven Hall
November 24, 2022
Atrocious, unprofessional, unethical, unreliable, rude. ..and more. If not for the service manager who was the total opposite, polite and sincerely apologetic and did the right thing to us (after having the ..and more. If not for the service manager who was the total opposite, polite and sincerely apologetic and did the right thing to us (after having the car in the shop for almost 3 months), this would have gone to court. The service rep should get fired!!!!!!!!!!!!!! More
by berndr66
Employees Worked With
Pedro Rodriguez
November 22, 2022
Customer beware of this dealership. They’ll scam you into paying for services they won’t honor. Everyone knows that the people who work at car dealers are not ethical, honest people for They’ll scam you into paying for services they won’t honor. Everyone knows that the people who work at car dealers are not ethical, honest people for the most part, but Mercedes of Pembroke Pines wins the award. They are nothing but thieves who pray on women who are looking for a dependable car to drive. Another thing, DO NOT BUY A Mercedes Benz GLB-250. This car has spent more time getting fixed in the service department than on my driveway. I feel I purchased a toy car made by my son with LED lights. The GLB-250 is of poor quality and cheap materials even the plastic is terribly bad. Mercedes Benz are supposed to be a luxury brand, but NO…I honestly believe they are making them in China Town. One last thing, forget about the service manager, or their customer service staff. I think they suffer from memory loss or amnesia because they always forget to return calls or follow up on anything. So if you are looking to buy a MERCEDES BENZ GLB-250 STOP, READ THIS AND KEEP IN MIND THE FOLLOWING: THE A/C DOES NOT WORK, THE ACCELERATOR IS FAULTY AND MIGHT BE REPLACE RIGHT AFTER PURCHASE, THE BATTERY DOESN’T LAST LONG (NEEDS TO BE REPLACE AS WELL SHORTLY AFTER PURCHASE-AND THIS IS NOT AN ELECTRIC CAR), THE VEHICLE WILL CHANGE DIRECTION WITHOUT WARNING (THERE IS A RECALL ON THAT), ALL SENSORS FROM VOICE COMMAND TO THE NAVIGATION SYSTEM HAVE TO BE REPLACED ALSO BC THEY STOP WORKING SHORTLY AFTER PURCHASE…Like I mentioned before this car was assembled somewhere in China Town. GLB-250 = LEMON. It’s an expensive worth absolutely nothing (not even an argument with the service department) and even more expensive because you still have to pay for all the prepaid services since you were scammed into paying for things they won’t honor. Unfortunately “You are stuck” because you still have to get them done. It’s frustrating and yet you must pay for them again and again and again (like replacing tires, brakes, etc…things you had already paid for…) STAY AWAY FROM THESE WHITE COLORED THIEVES. AVOID BEING SCAMMED. DO NOT PURCHASE A MERCEDES BENZ BECAUSE THEY ARE NOT WHAT THEY USED TO BE. BUY A CHEAP CAR BECAUSE AT LEAST THAT WAY YOU KNOW WHAT TO EXPECT!!! More
by Yila
Employees Worked With
Burt Martinez
November 17, 2022
From the very beginning the valet guys are incredible, then it’s get better with Osmany my rep and them Orlando the Services Manager, this is another level of customer services honestly. Tks then it’s get better with Osmany my rep and them Orlando the Services Manager, this is another level of customer services honestly. Tks More
by Federico_marin
Employees Worked With
Osmany & Orlando
November 14, 2022
Really slow on parts, my $172. 000,00 amg gtc is on waiting for an usb that stoped work for 2 months now, aleays say will call menand never do, Have few iproblems with the car and b 000,00 amg gtc is on waiting for an usb that stoped work for 2 months now, aleays say will call menand never do, Have few iproblems with the car and been a nightmare , will go back to dodge asap. More
by rogerio araujo lima
Employees Worked With
mo matter
November 12, 2022
My car died on the road . I did get it home because I was close to home. I called service, the car was towed within the hour and fixed within three days. Excellent customer s I did get it home because I was close to home. I called service, the car was towed within the hour and fixed within three days. Excellent customer service More
by Slutskym
Employees Worked With
Stephen Hall
November 06, 2022
After collecting my vehicle, I noticed that my leather seat was damaged. I contacted the dealership, and to date no response. This is unbecoming for a car dealership that I hold in such high esteem. seat was damaged. I contacted the dealership, and to date no response. This is unbecoming for a car dealership that I hold in such high esteem. More
by janeconsultingservices
Employees Worked With
Yamaris
