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Mercedes-Benz of Pembroke Pines - Service Center

Pembroke Pines, FL

4.2
368 Reviews

368 Reviews of Mercedes-Benz of Pembroke Pines - Service Center

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June 01, 2023

The worst experience ever. Do not take your car here for service. They are the most set of bumbling people I know. They kept my car for 7 weeks and did absolutely nothing! They More

by kilrkay
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pedro Rodriguez, and the manager
Report | Print
Jun 05, 2023 -

Mercedes-Benz of Pembroke Pines responded

Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pembroke Pines take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (954) 644-5035 -- we hope to hear from you soon.

Jun 05, 2023 -

kilrkay responded

This is so extremely frustrating!!! I just called and was unable to speak to the GM. I wasn’t even given his name. I was given the blanket excuse, “someone is working on your issue and will get back to you.” They are the masters of run around. Don’t post to call (evading the issue) and then don’t answer. Don’t try to make yourselves look good without follow through and follow-up. I’m senior folks beware of this place.

May 30, 2023

I had a great experience but then my vehicle was damaged in their care, unacceptable. More

by Reign
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
More than 1
Report | Print
Jun 02, 2023 -

Mercedes-Benz of Pembroke Pines responded

Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pembroke Pines take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (954) 644-5035 -- we hope to hear from you soon.

May 29, 2023

Very slow. No resetting the car, 2 days to change air bag. Dirty car back. More

by Jvillasuso56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Yasmani
Report | Print
Jun 01, 2023 -

Mercedes-Benz of Pembroke Pines responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.

May 26, 2023

Been a customer for over a decade and I would not trust anyone else. Great service and thank you for the follow up @Melvin! More

by SmilesForMiles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin
Report | Print
May 31, 2023 -

Mercedes-Benz of Pembroke Pines responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 25, 2023

Excellent service! CARLOS RUIZ-MEDRANO was the service advisor, and he was a great help. More

by yinbola
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
CARLOS RUIZ-MEDRANO
Report | Print
May 29, 2023 -

Mercedes-Benz of Pembroke Pines responded

Hi Yinbola! We're so happy we were able to help you out! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

May 20, 2023

Great service keep it up good job . Keep me posted for any recalls.Mr Christian More

by bukhariss786
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
Report | Print
May 23, 2023 -

Mercedes-Benz of Pembroke Pines responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 18, 2023

Stephen Hall is my Service Center Representative. He coordinated a rideshare appointment to retrieve my GLE when ready. He is patient with my questions and knowledgeable in his answers. More

by vscreen
Recommend Dealer
Yes
Employees Worked With
Stephen, Hall
Report | Print
May 23, 2023 -

Mercedes-Benz of Pembroke Pines responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

May 15, 2023

Took my vehicle in on April 25 because anti-theft activated message came on after changing ignition. No one called me to give me any feedback even though I left several messages. Finally, on May 12 s More

by Savhassad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pedro
Report | Print
May 17, 2023 -

Mercedes-Benz of Pembroke Pines responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (954) 644-5035.

May 15, 2023

The dealer is great, service department is easy to work with Rey Hernandez my services advisor is the best very understanding to my car needs A+ More

by Gladys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rey Hernandez
Report | Print
May 17, 2023 -

Mercedes-Benz of Pembroke Pines responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

May 13, 2023

Good place. All clean. Respectfully treated by the service assistance. Water and coffee available anf lift available too More

by geraisy1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rey Fernández
Report | Print
May 17, 2023 -

Mercedes-Benz of Pembroke Pines responded

Hello, we are pleased to hear you had such a positive experience with us, Geraisy1985! Don't hesitate to call us if you ever need anything. Be safe on the road!

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