Mercedes-Benz of Pembroke Pines

I am disappointed with the communication regarding my 2021 Mercedes-Benz Sprinter 2500. The van has an intermittent but serious vibration and rumbling problem during acceleration at highway speeds. Becau 2021 Mercedes-Benz Sprinter 2500. The van has an intermittent but serious vibration and rumbling problem during acceleration at highway speeds. Because it does not happen constantly, it has been difficult for the dealership to duplicate, but I have provided videos showing the problem and have brought the vehicle in several times. During the most recent visit, I was told to take the van home and that I would be contacted regarding the next steps. The vibration happened again during our latest road trip, and I immediately sent another video to the service advisor. Unfortunately, I still have not received a clear response or plan of action. My warranty may expire on August 9, which makes the lack of communication especially concerning. I am not asking the dealership to guess at the repair. I am asking service management to contact me, properly document the latest occurrence and coordinate a serious diagnostic road test with Mercedes-Benz USA. I will gladly update this review if management contacts me and provides a clear plan to diagnose and resolve the problem. More

Steven Douglas provided outstanding customer service from start to finish. He was professional, knowledgeable, and kept me informed throughout the entire process. He made everything easy and stress-free, and start to finish. He was professional, knowledgeable, and kept me informed throughout the entire process. He made everything easy and stress-free, and I truly appreciated his honesty and attention to detail. Thank you, Steven, for your excellent service—I highly recommend working with him! More

Carlos in the service department is always fantastic and responsive. He is knowledgeable and delivers high quality customer service responsive. He is knowledgeable and delivers high quality customer service More

Thé customers service is very good. The staff at the service department is kind and very helpful. The waiting time to get your car backed is minimal. My repairs are always satisfactory. The staff at the service department is kind and very helpful. The waiting time to get your car backed is minimal. My repairs are always satisfactory. More

Honest. Straightforward. Got car back when promised. Victor was great help with my service repair. Straightforward. Got car back when promised. Victor was great help with my service repair. More

I called in service. They treated me very well. Haven’t been there in years. My salesperson left. Change of battery they clean my car went to pick it up and everything w They treated me very well. Haven’t been there in years. My salesperson left. Change of battery they clean my car went to pick it up and everything went fine. Great job. More

I enjoy the friendly & professional service I receive at the Pines ocation. The best! Love my car the Pines ocation. The best! Love my car More

Carlos at Mercedes-Benz of Pembroke Pines is truly exceptional. He is detailed, attentive, and always goes above and beyond to make sure we have the best and most personal experience possible. What se exceptional. He is detailed, attentive, and always goes above and beyond to make sure we have the best and most personal experience possible. What sets him apart is the way he looks into the details of what can be resolved and gives us clear options. We greatly value his input and advice—he doesn’t just suggest quick fixes, but takes the time to propose what’s best for us in the long run, including how decisions may impact the value and appreciation of our car. Carlos presents his recommendations with professionalism and care, while still allowing us to make the final decision with confidence. It’s rare to find someone in this industry who combines expertise, honesty, and genuine customer care the way Carlos does. We truly appreciate the level of service he provides and highly recommend asking for him if you want a first-class experience. More

Very friendly, respectful and professional. The environment was comfortable and clean. The waiting area and restrooms were clean and tidy.Overall I would recommend this location. The environment was comfortable and clean. The waiting area and restrooms were clean and tidy.Overall I would recommend this location. More

Service was excellent and all performed in a timely manner. Definitely back again in the future manner. Definitely back again in the future More