Mercedes-Benz of Pembroke Pines

I visited the dealer a week ago looking for a used Mercedes Benz. Moises Cisneros was the salesman who assisted us. We test drove 3 cars. Moises service was excellent. He knew the business and had alo Mercedes Benz. Moises Cisneros was the salesman who assisted us. We test drove 3 cars. Moises service was excellent. He knew the business and had alot of knowledge about the vehicles we looked at. We test drove 3 cars. Moises was not pushy which is what impressed me the most, Even when we told him we would need a day to make our decision he respected it. We returned the following day and purchased at 2010 C350. Moises took his time to show everything about the car. The financing was excellent. We got a very very low rate for the loan. I would highly recommend this dealer and Moises as the salesman. His supervisor Pablos was also outstanding and the Rep who had us sign the loan papers by the name of Roberto was awesome. I haven't received such good service in a long time!!! More

I visited this dealership on November 8th, 2012 to test drive and purchase a vehicle that they still have advertised on the dealership website as a Mercedes Certified vehicle. It is a 2008 Mercedes CLK 5 drive and purchase a vehicle that they still have advertised on the dealership website as a Mercedes Certified vehicle. It is a 2008 Mercedes CLK 550 convertible with the vin number WDBTK72F08T091104. This would not be my first mercedes, however my first experience with this dealership. I contacted the dealership ahead of time to inquire about the accuracy of the representation of the vehicle. I was told the vehicle was still on the lot, so I drove the distance to the dealership. When I arrived, I was met by the sales associate David Acosta who told me that I made it just in time as the vehicle was to be sent to auction this day, which was obviously not true as they still have the vehicle on the lot now. As David was getting the car ready, i asked if I could write down some questions that I had about the vehicle to see if he could have the sales manager answer them while we were test driving to save us all some time. One of the questions was about the price of extending the Certification Service agreement that was advertised on the vehicle. As soon as we walked outside before we even got in the car, David said would you like me to put the top down. It was a chilly day, so I was in no rush and I walked around to the back of the car and noticed the convertible roof was damaged. A tear from one side all the way to the over right above the rear window. Immediately after I noticed the tear in the roof the sales manager comes out the same door we came out, Pablo Amezaga, and says to me. "You want this vehicle certified. This vehicle can't be certified with the convertible roof this way so we cannot sell this vehicle certified." I said but this vehicle has been advertised on your website for the past two months as a Mercedes Certified vehicle. I asked Pablo if I could show him the photos from his website which stated "Buy with Peace of Mind, Buy Mercedes Certified." He said he knew nothing about that. I asked why he didn't know anything about it if he was the sales manager. He said it was a type and that there should be something about not being responsible for typos on the website. He was seemingly irritated by my questioning him and said take the car back. I was unable to test drive the vehicle. Needless to say I wasted my whole day driving to this dealership when I had previously called ahead to check on the representation of this vehicle, because this is not my first time buying a car. I asked to speak with the General manager of the dealership because I felt that a resolution should have been offered. I mean all the time things happen and mistakes are made but there is always a way to work things out. However, Pablo walked away from me after telling the runner to bring the car back to the back. The receptionist told me that the general manager was Frank Fernandez and that he was always there, but of course he just happened to not be there this day. So, she told me to call her desk and she would forward my call to his office as she said he was very very good at returning calls. So, I called the number on his card and she forwarded me to his voicemail. I left him two messages and still have not heard back from him to date 11/17/2012. I didn't want to drive all the way home since I really don't live that close to the dealership and I drove all the way there to buy this car. So, I waited in the waiting area to give Frank a chance to call me back incase he was "out to lunch." After an hour, I called Mercedes Benz Corporate and they sounded very sympathetic and gave me three names of people they said worked at the dealership that might be able to help me since Frank the GM was not there. None of these people were still employed at this dealership, I am not surprised. Mercedes told me however, that they do not control the individual dealerships. I asked the customer service representative to please have someone follow up with me since I could not believe that Mercedes would allow a private dealership to act this way and falsely advertise vehicles using the Mercedes brand name and Mercedes would not step in to do something. He told me that they would contact me in 24 hours. The next day was friday, and I did receive a call while I was at work from Ray from Mercedes Benz. I called him back three times and left three messages at his extension and have never been able to reach him or heard back from him. So, not only would I never do business with this dealership that Frank Fernandez never even contacted me back. Also, this vehicle that I mentioned is still being advertised on the dealership website as well as autotrader as a Certified vehicle even after all the people I tried to reach out to were made aware of the situation. After they knew what a bad experience this was for me due to the "typo" they felt no need to make the correction even now ten days later. To me this shows more than disregard, rather blatant misrepresentation. If I ran my business this way, I would be out of business and further more shame on Mercedes Benz for dropping the ball and never reaching out to me. Needless to say I am giving other manufacturers an opportunity with my lifelong business. Hope this saves you some time. More