Mercedes-Benz of Pembroke Pines

Walter Hidalgo was superb. I told Walter what I wanted and he was right on it. I changed a few times and he did not care, he stayed right on it as I added and subtracted. When the car came in, the proce and he was right on it. I changed a few times and he did not care, he stayed right on it as I added and subtracted. When the car came in, the process was smooth, the car was right on with everything he described and the staff at the dealership was great. Afterwards, Walter continued his white glove service by extending visits to explain more, also keeping his cell phone open for any and all questions. What else could you ask for? I am a very picky car buyer and needed a salesperson that knew the car inside and out and who had patience and quickness to keep me in the game!! Thank you again Walter. More

Our buying experience was excellent with Bernard. but the service dept, is top notch ,we had a few concerns and our service writer Mr. Perez took great care of us, as we have been costumers of this dealershi service dept, is top notch ,we had a few concerns and our service writer Mr. Perez took great care of us, as we have been costumers of this dealership since 2010. our E550 had some things that needed attention, they had a loaner for us and took the car for a week and we got it back today, every thing taken care of and the car was spotless. a Great dealership more dealers should see how they do it and go from there.BG More

Walter Hidalgo was the sales representative that attended me. His service and attention throughout the whole process was very excellent. And he showed a level of professionalism I have only experienced very me. His service and attention throughout the whole process was very excellent. And he showed a level of professionalism I have only experienced very few times. More

My husband and I are old clients from Mercedes Benz and Walter Hidalgo, one of the salesman at Mercedes Benz of Pembroke Pines, is the reason that we will be coming back to this dealership for years to com Walter Hidalgo, one of the salesman at Mercedes Benz of Pembroke Pines, is the reason that we will be coming back to this dealership for years to come. He is very qualified, trustworthy, knowledgeable, honest and professional. We had one of the most pleasant and informative car buying experiences we can remember. We were treated with respect and courtesy all the time. I am extremely satisfied. They provide outstanding customer service. The dealership has a huge inventory to choose from Thank you very much Ileana More

The sales representative was great, he was friendly, tried to satisfy all my needs, he searched the perfect vehicle for me. I am extremely happy with my new c class coupe. If I had to go buy another veh tried to satisfy all my needs, he searched the perfect vehicle for me. I am extremely happy with my new c class coupe. If I had to go buy another vehicle I will for sure go again to Pembroke Pines to see Walter Hidalgo. Another great representative there that helped me with my purchased was Matt Mitson. I test from the car with him, he is also gray, friendly. They both made sure that I was happy with my new car. More

Last week I was in a near fatal car accident on I-95 where I was cut off and my Bmw of eleven years tail spun out of control across all 5 lanes of traffic, got hit by an 18 wheeler tracker trailer truck where I was cut off and my Bmw of eleven years tail spun out of control across all 5 lanes of traffic, got hit by an 18 wheeler tracker trailer truck and slammed into the median barrier wall. By the Grace of God I survived. Walter H. at Mercedes Benz of Pembroke Pines assisted my family and I through the car buying experience and exceeded all of our expectations! Walter is phenomenal and hands down the best salesman we have ever met! He demonstrated impressive knowledge, professionalism, patience, great diplomacy and humor throughout my car buying experience. I got a tremendous deal on a CPO fully loaded MBenz E350 and I have never been happier because my family and I agree this was the best car buying experience we have ever had (and they all own a Benz). Thank you Walter H! Roberto M! and Pablo for being EXCELLENT and MAGNIFICENT! and for helping to turn my nightmare into a beautiful dream and reality :). A MILLION THANKS TO YOU FOR ALL YOU DO AND THE BEST SUCCESS FOR MANY YEARS TO COME! Walter should have a zero added to his salary. I will send all my friends and colleagues to you. Walter H. you have a customer for life! More

Buying a Mercedes-Benz (and I've bought a lot of cars before) was the most complicated mission I've ever set out to accomplish. I was just about fed up with it all right up to the moment I met with David before) was the most complicated mission I've ever set out to accomplish. I was just about fed up with it all right up to the moment I met with David Acosta from Mercedes-Benz of Pembroke Pines. He was literally my "car-salesman angel". Background: My brothers and I wanted to buy our mother a Mercedez-Benz for her 50th birthday. Our work schedules are very hectic which made meeting and purchasing the car all that much more difficult. All of the dealerships where we live (Miami) close early during the weekdays and are not open on the weekends. The fact that the dealership’s operating ours matched our schedules and is a Costco auto-program approved dealership motivated us to make our purchase at Mercedes-Benz of Pembroke Pines. After emailing with the dealership and deciding we were happy with the Costco invoice price we decided to make the one-hour drive up to Pembroke Pines. My Plight: After all the arguing over what color, make, model, etc. our mother would prefer, we all came to an agreement. To our luck, the vehicle wasn't in store (or any other nearby dealerships). We panicked. Our mother’s birthday was the next day and we had planned a surprise birthday dinner for her that evening. We couldn't return to Miami empty handed. We needed to present her with the car in front of her friends and family that evening or weeks worth of planning would go to waste. We were ready to walk out the door. Honestly, this had become a mission. But David Acosta did such a great job of working with us and really caring about what we wanted to do for our mother. He managed to find a vehicle that matched the description we wanted to buy only two days away from delivery. We purchased it on the spot. He also provided us with a loaner for the evening so that we could carry on with our mom’s big birthday surprise. Needless to say, that evening went EXTREMELY well. Our mom was shocked and extremely happy with her new gift and we managed to get tons of happy tears out of her. Two days later, I received a call from David Acosta letting me know our car had arrived. I work in Brickell and that meant I’d have to leave the office early and deal with horrible rush-hour traffic to and from Pembroke Pines. Knowing that, he offered to personally deliver the car himself and collect the loaner so that I didn’t have to go out of my way. He even delivered all of my paperwork so that I could sign for the car from the comfort of my office. He even took the time to give me a crash-course on the vehicle. This was amazing because I didn’t waste away my evening on the highway. The following day, David called to make sure our mom was happy with the car and to let us know that we could contact him if there was every an issue with the vehicle. I’m extremely happy with the customer service from Mercedes-Benz of Pembroke Pines. I’m looking to upgrade my personal vehicle sometime next year and they’re at the top of my list. I highly recommend them because they’d do anything to make sure you get what you need when and how you need it. If you manage to find yourself making a purchase here, ask for David Acosta because he’ll make your experience all that much better. You won’t regret it! More

Juan Velez and his colleagues at MB of Pembroke Pines did an excellent job of providing us the quality service expected from Mercedes Benz. We will return. an excellent job of providing us the quality service expected from Mercedes Benz. We will return. More

Pembroke Pines Mercedes Benz could not have been more helpful in any of their departments. Staff was highly professional and extremely helpful and courteous. They were one of the best dealerships I ha helpful in any of their departments. Staff was highly professional and extremely helpful and courteous. They were one of the best dealerships I have ever had an experience with when obtaining a new automobile. More