Mercedes-Benz of Pembroke Pines

At first, the dealership seems like they value you and your business, however, that is not the case after your purchase. It is clear this location gives 0 attention to customer problems after you have giv your business, however, that is not the case after your purchase. It is clear this location gives 0 attention to customer problems after you have given them your money. My 2021 Mercedes had issues with a tire that I tried to fix myself for the first TWO weeks of having it at home. After discovering it was a manufacture defect on the tire, EVERY SINGLE person I turned to for help has given me excuses and stories as to why they CAN NOT help. Instead of offering alternative solutions, they will simply just turn you away. If you're looking for a place to conduct repetitive business at - then STAY AWAY FROM THIS DEALER. More

I bought a used AutoNation Pembroke Pines vehicle last March and had it delivered to South Pasadena, FL. Upon arrival, it was missing a rear floor mat, had more road rash on wheels than expected and the b March and had it delivered to South Pasadena, FL. Upon arrival, it was missing a rear floor mat, had more road rash on wheels than expected and the brakes were squeaky. I asked for a copy of the 125 pt check under the AutoNation Certified Vehicle program. To date, it has yet to be provided. The car went into summer storage in May when we flew back to Minnesota for the summer months. Returning a little over a week ago, the A/C went out and I was told by AutoNation Lincoln Clearwater that I also needed a tune-up and a power steering fluid flush. Miles driven since ownership is now only 830 miles but I am beyond the 90 day warranty period because it was in storage for at 45 days of the warranty period. I just spent $1382.84 for A/C work and some valve replacement at AutoNation’s Lincoln store in Clearwater. This is the most disappointing - lemon of a car - purchase in my 64 years of life and, sadly, it really shouldn’t be this way - especially from a huge 25,000 employee dealership of AutoNation. I keep thinking that because I bought online, they could care less about my satisfaction. Unfortunately, AutoNation Pembroke Pines Mercedes lack of interest in my satisfaction is leaving me with a very negative opinion of the AutoNation marque. If you are buying a used car from them, make sure you obtain a copy of their 125 pt check before buying. You may need it. More

Financial Advisor I paid extra a month to have an extra key for my car, when I went to pick up the key, they told me it wasn't available because the time to pick up the I paid extra a month to have an extra key for my car, when I went to pick up the key, they told me it wasn't available because the time to pick up the key has expired. Even thought they said the expiration date was in the contract, a communication email that was all needed to take place to notify customer or even a phone call. Very disappointing of dealership. I will not be leasing from them again, the lack of communication is unacceptable. Don't recommend dealer. The services department and sales great, but Financial department horrible. More

This is the 3rd time I visit the service department, is always 30 minutes just drop off the car. Car is great, but service is not up to par. I gotten better service with other German brands and a lot bett always 30 minutes just drop off the car. Car is great, but service is not up to par. I gotten better service with other German brands and a lot better service with any Japanese. More

Today I was called by Mercedes-Benz Concerning my GPS map update. I was assured that my service problem was a miscommunication And I was offered a total refund. I’m glad we were able to clear this problem u update. I was assured that my service problem was a miscommunication And I was offered a total refund. I’m glad we were able to clear this problem up as I have had good service from the Dealership in the past. More

Excellent Service Roberto the service mechanic identified an axle crack and pulsation/vibration due to back rotor defect. He repaired both problems proactively before Roberto the service mechanic identified an axle crack and pulsation/vibration due to back rotor defect. He repaired both problems proactively before they became major issues.. He is a great asset to the Mercedes Benz dealership. Pedro the service advisor is very efficient, courteous, and professional. My thanks to Rick Castro the service director for concern that my visit was coordinated on a very high level. Safety during the Covid19 pandemic was a top priority. More

Terrific Experience I shopped all over South Florida trying to find the right deal on a new Mercedes Benz. From the time I drove into the lot I was treated like a king. I shopped all over South Florida trying to find the right deal on a new Mercedes Benz. From the time I drove into the lot I was treated like a king. Everyone there was very helpful & Knowledgeable. I was stopped on the way out with my new car by the General Manager Bert Martinez he just wanted to introduce himself and thank me for my business. Very classy place..... More

STAY AWAY!!! TERRIBLE SERVICE DEPT. Shameful!! I had a scheduled appointment for my 10,000 mi at 3:00pm (Mercedes Pembroke Pines)... I arrived 2:50 to be respectful of my service adviso Shameful!! I had a scheduled appointment for my 10,000 mi at 3:00pm (Mercedes Pembroke Pines)... I arrived 2:50 to be respectful of my service advisor's time (Pedro Rodriguez) ... He told me to wait in the waiting area and he would be right with me.. 30 minutes LATER.. Still nothing... No one addressed me or even took my keys or information, my car sat aimlessly in the driveway as I did in the waiting area!! One would think your service and communication would be on a different level when dealing with Mercedes... Sadly Not... I left the dealership without any car service or customer service... I waited till the end of the evening to see if Mr. Rodriguez or anyone else from Mercedes would contact me to address the situation. Sadly Not... (so much for express service) ... I WILL NEVER BE BACK or REFER ANYONE TO PEMBROKE PINES MERCEDES... More