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Mercedes-Benz of Pembroke Pines
Pembroke Pines, FL
648 Reviews
Mercedes-Benz of Pembroke Pines is your go-to destination for all things Mercedes-Benz in Pembroke Pines and the Broward County area. Located in Pembroke Pines, our dealership serves residents from Fort Lauderdale, Hollywood, and North Miami, too. From the latest new Mercedes-Benz cars and SUVs for sale, to our extensive pre-owned inventory, Mercedes-Benz of Pembroke Pines has it all. Visit our website to learn more, and schedule a test drive today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 648 reviews
July 26, 2021
The sales guy was good and honest, with prompt response. Everyone was generally welcoming. But became very impatient towards the closing end of the deal. But very helpful and welcoming. Another Haitian sale Everyone was generally welcoming. But became very impatient towards the closing end of the deal. But very helpful and welcoming. Another Haitian sales guy we had used in an earlier purchase was not as welcoming and quite rude and arrogant. More
by Mohammed S D
Employees Worked With
Miguel Santelis
July 24, 2021
Excelente atención y Trabajo, muy amables y colaboradores, super eficientes, los recomiendo 100%, fui por la mantencion de millas, me atendieron fantásticamente, me quede muy contenta colaboradores, super eficientes, los recomiendo 100%, fui por la mantencion de millas, me atendieron fantásticamente, me quede muy contenta More
by patriciaabarca
Employees Worked With
Rey Hernandez
July 24, 2021
My experience at the dealership has always been good. Mr. Fernandez is always ready to provide excelent service and keeps me updated on the progress of the job. Mr. Fernandez is always ready to provide excelent service and keeps me updated on the progress of the job. More
by Cruzarturo
Employees Worked With
Mr. Fernandez
July 22, 2021
Great advisor. Customer friendly in going over information on a B service. One of the best advisors I have dealt with on my car. Great experience, fast service. information on a B service. One of the best advisors I have dealt with on my car. Great experience, fast service. More
by Tonysaunders7
Employees Worked With
Charles Campel
April 26, 2021
I went to this dealership to close out my old lease(under my mother’s name) and to start a new lease under my name. They were supposed to send the remaining balance to MBFinancial to close out the old lease my mother’s name) and to start a new lease under my name. They were supposed to send the remaining balance to MBFinancial to close out the old lease and release my mother from any financial obligation. Instead what they did was transfer the debt from my old the lease that I had under my mother’s name to my lease under my own name. The charge rolled over to my current lease in the amount of $1033.65 and inflated my lease sales price. They also charged me for a key that I “never turned in”, which was inaccurate. I turned in both keys as instructed. They never reported the second key I returned and I was charged $374 for a missing key and $467.80 for an old missing lease payment. Both lease transactions occurred at the Mercedes Benz Pembroke Pines and the finance managers name is Sergio Deleon, sales person-Roberto Herrera, and 2-3 so claimed sales managers that never gave me names or cards and signed off on my lease paperwork. I never received a copy of my new lease on the day that I supposedly signed 6/22/20 at 9:48pm. April 10,2021 I went to go see Sergio about this matter. He told me he would try to do me a “favor" and take off the key charge. I then stated that was not a favor because it was their mistake in the first place. He also stated he sent a check to MB Financial to close out the previous lease and when I demanded proof of the check he claimed to have sent to MB financial he screamed at me, my wife, and my daughter to leave his office and continued yelling at me and my family all the way through the lobby until I left the dealership. I am putting a formal compliant on Sergio Deleon, the man that sold me the lease, Roberto Herrera, and the general sales manager of the dealership with MBUSA, MB Corp. and MB Daimler. The general sales manager and general manager refuse to talk to me or return my calls. I don’t even know their names because multiple employees claimed to be the sales manager to pressure me to take the lease. 2020 CLA, $3000, $570 per month, and I still owe MBF $1,504.94 for my old lease. All transactions occurred at Mercedes Benz Pembroke Pines, FL in June of 2020 and I have gone to every Avenue for help. They should close this dealership down and fire the entire sales staff and finance staff for unfair, deceptive, and abusive acts or practices laws that protect consumers-CFPB consumer laws and regulations/UDAAP/Dodd Frank act-To prohibit misleading claims from auto dealers, the Dodd-Frank Act gives the Federal Trade Commission the authority to enforce the Truth in Lending Act Regulation Z (TILA or Reg Z). Regulation Z requires lenders to present consumers with full disclosure regarding loan terms and rates. I am not done with this matter being corrected with Mercedes Benz financial/MBUSA/Daimler Mr. Sergio Deleon, and I thank you for the abusive and embarrassing treatment of myself and my family at the Pembroke Pines dealership. More
by CLA250denimblue2020
Employees Worked With
Sergio Deleon, Robert Herrera
January 22, 2021
Called in asking for a quote on a lease and spoke to Carlos Montenegro, when I mentioned what my best offer was from another local dealer he laughed and told me to have a nice day. Would not recommend t Carlos Montenegro, when I mentioned what my best offer was from another local dealer he laughed and told me to have a nice day. Would not recommend to even attempt doing business here. More
by John Paul
Employees Worked With
Carlos Montenegro
January 06, 2021
Terrible experience. I inquired about a Mazda CX-9 online. I informed the person I was chatting with that I wanted to TRADE my car in for the Mazda. She said she would forward that info to the sales r online. I informed the person I was chatting with that I wanted to TRADE my car in for the Mazda. She said she would forward that info to the sales rep. The rep contacted me about when was best for me to come look at the vehicle and we agreed on a day and time. Got there, he pulled the vehicle around let us look at it. Got inside and he asked if I wanted a new tag or to keep mine so I’m like I’m hhiinf to keep mine. So he took my license and made a copy and came back over and asked how was I getting my car home? I said “what do u mean?” He said well if ur putting the tag on the new car how will u get the old car home? I told him it’s a trade. I’m not purchasing a second vehicle. He said “oh well u should’ve said that when u walked in” and his demeanor and attitude quickly changed. He acted like I was a bother to him. He went out and appraised my car and said I can’t get anything for it. My car is a 2015. It’s definitely worth something even if it is a trade. He told me “if ur not putting at least $6,000 down for the Mazda I can’t help u” $6,000 is RIDICULOUS! Especially for a trade. That’s a Mazda! I wasn’t looking at Mercedes. I came there for a Mazda! He didn’t want to help me at all after that. He gave me my key and told me my car is parked on the other side of the building, turned around and walked away. To be honest, I feel like he told me $6,000 because he did not want to deal with me trading my car in for that one. That was his way of telling me to leave. Terrible! More
by Unikaw2010
Employees Worked With
Prefer not to say
December 23, 2020
The WORST, rude, inconsiderate and downright nasty!!! I am going to report this dealership to MB, Recently moved to Weston and have always received unbelievable service from Mercedes - this dealership is a am going to report this dealership to MB, Recently moved to Weston and have always received unbelievable service from Mercedes - this dealership is an embarrassment. I will never go back More
by chaosallaround2
Employees Worked With
Gonzales
December 11, 2020
Was trying to wait until all the issues were resolved before reviewing this dealership anywhere, but my patience has run out. After-sale customer service has been abysmal. They're very quick to reach out before reviewing this dealership anywhere, but my patience has run out. After-sale customer service has been abysmal. They're very quick to reach out and ask about getting their perfect review to MB Corporate, but not when the customer actually needs assistance. Been going back and forth with this dealership for three weeks after my temporary registration/plate has expired and have gotten no where. I've spoken to my salesman, the sales manager, the finance manager and still have a car that's illegal to drive. Been told multiple times a new temporary tag was being overnighted to me and I still have nothing. I guess expecting any sort of customer service after dropping $95k on a new Mercedes was too much to ask. Feel like I'm getting the run around at a Kia dealership. More
by ukcatz12
Employees Worked With
Finance manager and sales manager
November 15, 2020
My 1st service & Mercedes experience, vehicle showed service was due & I scheduled it. When I dropped off, after 1 hour, Dealer advised it wasn't needed for another 1,500 miles. I expected at least fo service was due & I scheduled it. When I dropped off, after 1 hour, Dealer advised it wasn't needed for another 1,500 miles. I expected at least for my troubles they'd return the car washed (takes them 5 min. in their carwash) but no such service. BMW service always returned my car washed. Expected more from Mercedes. More
by charrob
Employees Worked With
Charles Campbell
