Mercedes-Benz of Pembroke Pines

I have owned BMW ,AUDI earlier and always had a great customer experience during the sales and service appointments. I was hoping it would be the same or better with Mercedes but that's not the case. Th customer experience during the sales and service appointments. I was hoping it would be the same or better with Mercedes but that's not the case. The car was called in for safety recall and it took over a week to complete it which is fine but the advisor did not communicate or when called always seems rushed answering my questions. Finally my advisor called me and said the car was ready, sent to car wash and can be picked up any time. When I went to pick up the car, to my surprise it was not car washed and the valet guy tried to convivence me that it was washed and got dirty because of the rain, clearly it was not washed. I have to wait another 30 min to get it done. The loaner car was given half tank and I returned the vehicle at the same gas level, but I was charged for the fuel. I have to call them back to reverse the charge. Overall the experience is not what I would expect from a Mercedes service center. More

I can't say enough about how great my salesperson, Sera, was during the purchase process. She was very knowledgeable and professional, giving me detailed information about the vehicle. I left feeling like was during the purchase process. She was very knowledgeable and professional, giving me detailed information about the vehicle. I left feeling like a valued customer. More

Outstanding work on time perfection spotless good work would recommend would recommend More

The best customer service. Thanks to Carlos Medrano everything was easier for me! Thanks again! everything was easier for me! Thanks again! More

Very nice and clean facility. Syed is very knowledgeable, very professional, and an excellent adviser. It was a pleasure to purchase the car from him. very professional, and an excellent adviser. It was a pleasure to purchase the car from him. More

These are the most professional people I have ever met at an auto service dealership. The customer service are the best. My service advisor mr Campbell is very helpful in finding the tires that I needed for an auto service dealership. The customer service are the best. My service advisor mr Campbell is very helpful in finding the tires that I needed for my car. The turnaround time was fast and easy More

Customer service was great. Service advisor Chris was very professional. The vehicle was ready in the time promised Definitely we are going back for service or any other need. very professional. The vehicle was ready in the time promised Definitely we are going back for service or any other need. More

My experience was outstanding. I scheduled a meeting with an associate and the treatment was kind, very informative, hasse-free, and his motivation was for me to have all information, no matter how long with an associate and the treatment was kind, very informative, hasse-free, and his motivation was for me to have all information, no matter how long it would take, to make the best possible decision and leave the dealer happy with the outcome. Kudos for Moises Cisneros. More

Excellent service . It is always a pleasure take my car for service. Pedro is always very professional for service. Pedro is always very professional More

Service was excellent, nice people clean facility and very professional very professional More