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Mercedes-Benz of Pembroke Pines
Pembroke Pines, FL
644 Reviews
Mercedes-Benz of Pembroke Pines is your go-to destination for all things Mercedes-Benz in Pembroke Pines and the Broward County area. Located in Pembroke Pines, our dealership serves residents from Fort Lauderdale, Hollywood, and North Miami, too. From the latest new Mercedes-Benz cars and SUVs for sale, to our extensive pre-owned inventory, Mercedes-Benz of Pembroke Pines has it all. Visit our website to learn more, and schedule a test drive today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 644 reviews
August 18, 2021
My service rep Charles is outstanding in his customer service skills. However my car was damaged in the dealers shop pending repair. Thank you s service skills. However my car was damaged in the dealers shop pending repair. Thank you s More
by Dealer Rater
Employees Worked With
Charles Campbell
August 17, 2021
I have previous good experience whit this dealer but in my last visit the customer service was behind the standard level, I had to call several times to get an update and I think I was charged for unnecess my last visit the customer service was behind the standard level, I had to call several times to get an update and I think I was charged for unnecessary work or items. More
by cmembreno87
Employees Worked With
Pedro
August 17, 2021
The associate Charles Campbell was excellent. He was professional, understanding and courteous. The greeter was friendly and helpful. Everything was on point as usual. The facility was immaculate. professional, understanding and courteous. The greeter was friendly and helpful. Everything was on point as usual. The facility was immaculate. More
by joujouthomas
Employees Worked With
Charles Campbell
August 16, 2021
I have owned BMW ,AUDI earlier and always had a great customer experience during the sales and service appointments. I was hoping it would be the same or better with Mercedes but that's not the case. Th customer experience during the sales and service appointments. I was hoping it would be the same or better with Mercedes but that's not the case. The car was called in for safety recall and it took over a week to complete it which is fine but the advisor did not communicate or when called always seems rushed answering my questions. Finally my advisor called me and said the car was ready, sent to car wash and can be picked up any time. When I went to pick up the car, to my surprise it was not car washed and the valet guy tried to convivence me that it was washed and got dirty because of the rain, clearly it was not washed. I have to wait another 30 min to get it done. The loaner car was given half tank and I returned the vehicle at the same gas level, but I was charged for the fuel. I have to call them back to reverse the charge. Overall the experience is not what I would expect from a Mercedes service center. More
by krisvijay20
Employees Worked With
Pedro
August 14, 2021
I can't say enough about how great my salesperson, Sera, was during the purchase process. She was very knowledgeable and professional, giving me detailed information about the vehicle. I left feeling like was during the purchase process. She was very knowledgeable and professional, giving me detailed information about the vehicle. I left feeling like a valued customer. More
by dennis
Employees Worked With
Sera Bruno
