Mercedes-Benz of Pembroke Pines

Ray was my tech he is the nicest explain things to you how you expect it. how you expect it. More

First time getting service at this dealership. Directions were not clear as to where to find the waiting room. Waited a long time to be picked up by lift, no curtesy vehicle was available. Had to get a ride were not clear as to where to find the waiting room. Waited a long time to be picked up by lift, no curtesy vehicle was available. Had to get a ride back to pick up the car. More

The service I requested was not done.I made the The service I requested was not done. I made the appointment for two issues. A search engine light came on and two days after went off. All they did The service I requested was not done. I made the appointment for two issues. A search engine light came on and two days after went off. All they did was drive the car around and say it was fine and working as it should. After that, they did nothing else. I scheduled a 20,000 miles service that wasn't done and no explanations as to why. I contacted the service specialist via phone and text and never got a response from him. They kept the car for 8 hours and they only took it for a ride and didn't even perform the services I requested. I would have been fine with them not addressing the engine light properly if they had a least done my service. This is the second time I go into this dealership and I thought it couldn't be worse than the first time but I was wrong. More

Jay, Pedro and Rey were awesome. Particularly Ms. Jay I had an a family emergency and she help right away. Thank you! had an a family emergency and she help right away. Thank you! More

When I first got to the dealership I was greeted by a sales rep named Miguel that was extremely unhelpful. It was like he didn't want to sell me a car. He said there was no inventory, that I needed to pu sales rep named Miguel that was extremely unhelpful. It was like he didn't want to sell me a car. He said there was no inventory, that I needed to put $5k down and pre-order a car that would take 6 months due to supply chain issues. The manager then came out and said there were cars available to sell. Long story short, another sales rep, Moises. He was AMAZING. Sold me a certified pre-owned 2021 E350. I love the car and the whole purchasing experience was easy with him. The sales manager came out to apologize for the initial experience. Moises got me a mug and hat. The finance person was extremely helpful and personable as well. More

Thanks so much to all of the staff. It was very fast and sufficient for me to get the car I wanted even with low credit! sufficient for me to get the car I wanted even with low credit! More

My service advisor is a very good listener, solved my problem. The turnaround for pick was awesome and I really appreciate how he advised me of the foreseen concerns that need to be attentive to therefo problem. The turnaround for pick was awesome and I really appreciate how he advised me of the foreseen concerns that need to be attentive to therefore my safety on the round is a great concern of his. This service location is caring of the people first. Awesome!!!! Also my advisor is very honest. I did a split payment $500 cash balance on credit card, I turned over the cash; however, all was charged to credit card therefore, I end of over paying and my advisor returned my cash. I’m very appreciative for good honest people working at this location. More

Alway is a pleasure to take my car for service at Mercedes Benz of Pines, my service advisor is very professional! Mercedes Benz of Pines, my service advisor is very professional! More

It was a great experience visiting Mercedes Benz of Pembroke Pines, Excellent attention to the public. Pembroke Pines, Excellent attention to the public. More

On my second Mercedes and over my 6 years with Mercedes I Love this location… My service advisor Pedro is dope, it’s more like talking to a friend about advice for my car, doesn’t feel like a business transa Love this location… My service advisor Pedro is dope, it’s more like talking to a friend about advice for my car, doesn’t feel like a business transaction. More