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Mercedes-Benz of Pembroke Pines

Pembroke Pines, FL

Overview
Reviews
Vehicles
4.5
652 Reviews
Mercedes-Benz of Pembroke Pines is your go-to destination for all things Mercedes-Benz in Pembroke Pines and the Broward County area. Located in Pembroke Pines, our dealership serves residents from Fort Lauderdale, Hollywood, and North Miami, too. From the latest new Mercedes-Benz cars and SUVs for sale, to our extensive pre-owned inventory, Mercedes-Benz of Pembroke Pines has it all. Visit our website to learn more, and schedule a test drive today.
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14199 Pines Blvd

Pembroke Pines, FL

33027

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Showing 652 reviews

June 06, 2023

The staff are very knowledgeable and friendly also are not pushing for the sale, let me found what I was looking for without imposing. The dealership was very clean and the waiting area can use some impr More

by wramirez922
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Montenegro
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Jun 09, 2023 -

Mercedes-Benz of Pembroke Pines responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

June 03, 2023

It was excellent service and the personnel was friendly. The place is very clean and the staff is very professional. More

by jmartincaboverde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yasmani
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Jun 05, 2023 -

Mercedes-Benz of Pembroke Pines responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

June 02, 2023

I have been having some issues with my GLE53 AMG car, and my service agent Mr.Reydel Hernandez has been THE BEST, friendly, highly professional and at the end of the day he was able to follow up with your se More

by Juan Carlos Gonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reydel Hernandez
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Jun 05, 2023 -

Mercedes-Benz of Pembroke Pines responded

Hi Juan, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

June 01, 2023

The worst experience ever. Do not take your car here for service. They are the most set of bumbling people I know. They kept my car for 7 weeks and did absolutely nothing! They More

by kilrkay
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pedro Rodriguez, and the manager
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Jun 05, 2023 -

Mercedes-Benz of Pembroke Pines responded

Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pembroke Pines take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (954) 644-5035 -- we hope to hear from you soon.

Jun 05, 2023 -

kilrkay responded

This is so extremely frustrating!!! I just called and was unable to speak to the GM. I wasn’t even given his name. I was given the blanket excuse, “someone is working on your issue and will get back to you.” They are the masters of run around. Don’t post to call (evading the issue) and then don’t answer. Don’t try to make yourselves look good without follow through and follow-up. I’m senior folks beware of this place.

May 30, 2023

I had a great experience but then my vehicle was damaged in their care, unacceptable. More

by Reign
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
More than 1
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Jun 02, 2023 -

Mercedes-Benz of Pembroke Pines responded

Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Pembroke Pines take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (954) 644-5035 -- we hope to hear from you soon.

May 29, 2023

Very slow. No resetting the car, 2 days to change air bag. Dirty car back. More

by Jvillasuso56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Yasmani
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Jun 01, 2023 -

Mercedes-Benz of Pembroke Pines responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-5035 to discuss what we can do to help.

May 29, 2023

Genuine and honest salesman where you don’t feel pressured into purchasing anything. Great attitude More

by Rhea
Recommend Dealer
Yes
Employees Worked With
Joseph Antoine
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Jun 01, 2023 -

Mercedes-Benz of Pembroke Pines responded

Hi Rhea, thank you so much for your positive comments about Mercedes-Benz of Pembroke Pines! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 26, 2023

Been a customer for over a decade and I would not trust anyone else. Great service and thank you for the follow up @Melvin! More

by SmilesForMiles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin
Report | Print
May 31, 2023 -

Mercedes-Benz of Pembroke Pines responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 25, 2023

Excellent service! CARLOS RUIZ-MEDRANO was the service advisor, and he was a great help. More

by yinbola
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
CARLOS RUIZ-MEDRANO
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May 29, 2023 -

Mercedes-Benz of Pembroke Pines responded

Hi Yinbola! We're so happy we were able to help you out! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

May 24, 2023

This Mercedes dealer had plenty of cars to choose from, and conveniently located off Interstate I-75. More

by franklione
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George
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May 30, 2023 -

Mercedes-Benz of Pembroke Pines responded

We are pleased to hear you had such a positive experience with us. Until the next time we meet, take care!

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