Mercedes-Benz of Pembroke Pines

I had a great experience at Mercedes of Pembroke Pines. Always greeted with kindness from the moment I walk in until I drive off. The dealer is impeccable as well as the cars in the showroom. They always g Always greeted with kindness from the moment I walk in until I drive off. The dealer is impeccable as well as the cars in the showroom. They always give me a second thought on upgrading. The service department as well as the service advisor was prompt, precise and did not take long to get things done. I know car dealers are not everyone's cup of tea but this dealer is definitely an exception. Kudos to the management at this dealer, they know what they're doing and are setting the bar very high in this industry. Highly recommend this dealer. More

Joseph is the best sales rep and Roberto amazing experience. Highly recommend, #1 best dealer. experience. Highly recommend, #1 best dealer. More

The entire process went very smoothly. They are outstanding in doing business, and we end up purchasing a GLC instead of a GLB (our initial plan). They are outstanding in doing business, and we end up purchasing a GLC instead of a GLB (our initial plan). More

Overall it was an amazing experiences. The sales team really made feel like they were part of my team gentle but. Most importantly profesional. Thank u in advance The sales team really made feel like they were part of my team gentle but. Most importantly profesional. Thank u in advance More

I would highly recommend Pembroke Pines Mercedes Benz. Very good service given by Carlos always Very good service given by Carlos always More

What is CUSTOMER SERVICE? the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable experience with you. Offering amazing customer service is important if you want to retain customers and grow your business. WHICH that’s not what the loaner front desk girl provides! She’s very RUDE, UNPROFESSIONAL! Like why have her there when she treats people like crap!!! I was just sitting in the lobby and over heard a conversation she was having with a customer… Let me tell you how RUDE this lady is! The so called LOANER OFFICER . Her behavior toward customer is unacceptable and manager should look into that. She’s making everyone else in the service department look bad! 🤦🏻‍♀️ More

Lack of communication, extended delays left a sour taste with us. Waited 6 weeks for all parts to come in and told all parts in to complete the service and it would take 3-4 days to complete. Horrible exp with us. Waited 6 weeks for all parts to come in and told all parts in to complete the service and it would take 3-4 days to complete. Horrible experience with service rep to start. Then found out 5 work days later that car sat around as they were working on another vehicle, but did not tell us. Then they kept telling us tomorrow, tomorrow the car will be ready. Took three weeks to get this service done. Buying another MB in a couple of weeks and it will not be at Pembroke Pines as I will never return to that dealership and if lucky the vehicle will be purchased at a non-AutoNation dealership as they have become the McDonalds take out window for service. More

Excellent customer service Moises Cisneros great salesperson helped us a lot with choosing our vehicle. I would go back once I buy another Mercedes Benz but will come back with my salesperson Moisie salesperson helped us a lot with choosing our vehicle. I would go back once I buy another Mercedes Benz but will come back with my salesperson Moisies Cisneros. Thank you so much for having us in the Mercedes Benz Family. Jose Campos More

My experience with Mr. Carlos Ruiz-Medrano was awful. He said my car will be ready the following day. 2 days later I have no news about my car. I call him, he didn't return Carlos Ruiz-Medrano was awful. He said my car will be ready the following day. 2 days later I have no news about my car. I call him, he didn't return my messages. The third day I went to the service center, and he mumble something about the amount of work they have. Four hours later while I waited at the service center my car was ready. I went for a 20,000 miles car service and my car had only 8,500 miles. The following say I noticed that the trunk door does not open, the front wipers are spiking, and the rear wiper is too big for my car. They put the wrong one. I made another appointment, but this time with another employee. I have to wait almost 3 weeks to repair something that they damage and mistakenly installed. More

Pinder Perez was our sales representative and he was outstanding. He was very transparent with all info about the process to buy a new Mercedes since that is our first one. He was also very clear and kn outstanding. He was very transparent with all info about the process to buy a new Mercedes since that is our first one. He was also very clear and knowledgeable to explain every single feature of the car. I’m very glad that Pinder was our sales guy and I would recommend him to everyone! More