Mercedes-Benz of Paramus - Service Center

Steve Eilert for the past 8 years has been my service advisor at Prestige. He has expediently accommodated me with professional customer service every time. I give this rating to Steve and Prestig advisor at Prestige. He has expediently accommodated me with professional customer service every time. I give this rating to Steve and Prestige because of the friendly customer service, the focus the Dealer has for customer convenience and expediency to service my vehicle. Steve genuinely cares about his customers and is excellent! I love Steve & Prestige and have referred many friends/business acquaintenances to them and will continue to do so. Prestige you are so lucky to have as your employee! More

Devin is very professional and friendly I highly recommend him! He gets the work on your car done quickly and is very accommodating if you need to have another means of transportation. This dealersh recommend him! He gets the work on your car done quickly and is very accommodating if you need to have another means of transportation. This dealership is a pleasure to deal with and I look forward to continuing to use them in the future. More

I own four Mercedes Benz and I only recently switched to a new service advisor. My advisor Franca is the absolute best and a total pleasure to work with. She was professional, courteous, and extremely f a new service advisor. My advisor Franca is the absolute best and a total pleasure to work with. She was professional, courteous, and extremely friendly. She always answered all of my questions and concerns in a timely manner. Prestige Paramus definitely has the best customer service and I would highly recommend them to any Mercedes owner. More

I received nothing less of professionalism and performance from Amy. I am always greeted with a smile and feel comfortable with my car in her hands. Amy has gone out of her way on a number of oc performance from Amy. I am always greeted with a smile and feel comfortable with my car in her hands. Amy has gone out of her way on a number of occassions for me and has always answered my questions or concerns promptly and accurately. Thank you. Gordon. More

The hours of operation are amazing - so convenient and the dealer is very accomodating. Service is A+++ Every time i needed to work with this dealer everyone i came into contact with was great. the dealer is very accomodating. Service is A+++ Every time i needed to work with this dealer everyone i came into contact with was great. More

In my experience managing a fleet of commercial vehicles (Sprinters) I have come to believe that Devin Prediger is setting the standard for all other service advisers. From the first service experience to (Sprinters) I have come to believe that Devin Prediger is setting the standard for all other service advisers. From the first service experience to the most recent, Devin has been nothing but Professional. Devin and the Prestige Service Department have made exceptional efforts to accommodate our unpredictable service needs. Overall, the Prestige MB Service Staff have become a valuable member of our team. Honesty, attention to detail, patience and flexibility are all apt descriptions of my service experience with Prestige Motors. I would recommend anyone within a 200mile radius interested in purchasing or servicing a Sprinter (Dodge or Mercedes) visit Prestige Motors. In all honesty, if I could have the rest of our national fleet serviced in Paramus I would do it in a heartbeat. More

devin prediger is a great respective employee. he is prompt and very understanding person to talk to. when i purchased my 2nd car an s550 i was very please to be introduced to devin.when he looks over m prompt and very understanding person to talk to. when i purchased my 2nd car an s550 i was very please to be introduced to devin.when he looks over my car i know he weill take care of everything;and will be safe in my car. he always gets back to you always with a response not 3 days later but right away.he is very customer friendly and in my opinion he should be made manager there also. he has great skills experience in cars and also has a sense of humor.so in my opinion prestige is very lucky to have devin as an employee.and also great appreciated for prestige great outstanding service to me suzana smajlaj More

David is very professinal person when i go to service for my sprinter van even i dont have appointment he always there waiting for me every guestions i ask him he gaven me answer honestlyfriendly and helpful my sprinter van even i dont have appointment he always there waiting for me every guestions i ask him he gaven me answer honestlyfriendly and helpfull men mostly same day he finish work and i go back to work same day ty david ty prestige mercedes More

Labor fees are a rip-off!!! If the total parts of repair or service costs roughly $150-200, the total cost at the end of the day will exceed $500. Tacking on hundreds of dollars for "labor." Majority of st or service costs roughly $150-200, the total cost at the end of the day will exceed $500. Tacking on hundreds of dollars for "labor." Majority of staff is unfriendly and clueless as to how to help. Not even management returns phone calls. Extremely disorganized!!! More

I have a ML320 2003, every time I took it to Prestige service the truck had to go back a 2nd or even a 3rd time. Twice they could not find the problem. Once the warranty was expired I was surprised wit service the truck had to go back a 2nd or even a 3rd time. Twice they could not find the problem. Once the warranty was expired I was surprised with much higher prices for the services than estimated They install the towing hitch incorrectly damaging bumper and burning part of the circuitry and try to give me the truck back like that. I would not buy a MB from Prestige and I would not recommend to take it for service there either. They get you by offering a loaner but the attitude of the service people if you have a problem when you are going to pick up your vehicle is arrogant and lout. More