Mercedes-Benz of Paramus - Service Center

Well that was a surprise ! Massive flat on Rt 80 west by Lodi on my way to exit 18 on the NY Thruway. MASSIVE. Tire exploded after I ran over something big I couldnt avoid. I g Massive flat on Rt 80 west by Lodi on my way to exit 18 on the NY Thruway. MASSIVE. Tire exploded after I ran over something big I couldnt avoid. I got to the shoulder safely (Thanks ML 350!) and called AAA because no way was I going to stick my butt out onto 80W to change my tire. Good thing too because the donut was flat from lack of use (top tip: check that puppy every time you change your oil!). So, on my way was this dealership, Prestige, in Paramus. Because I wasnt going to drive for 90 minutes on the Thruway on a donut... I pulled into the service area with no warning to them, with no appointment, right after lunch, in the middle of the week. They were very busy, as you may expect. I walked up to the counter, and I was stunned at the willingness to help me immediately, bc I was *going* somewhere on a time schedule and needed to get in and out. Also, the speed of the service itself, and the overall friendliness of all parties concerned was great - esp. a lovely lass by the name of Jocelyn Vincent. She somehow managed to bump me up to the front of the line. The price was not great for all this - it is dealership pricing after all, but I knew I was getting the right tire, properly installed, for my vehicle. IN ABOUT AN HOUR. Overall - an amazingly positive experience. (NB: They have a nice waiting room, free wifi, and a beverage station. Place was spotless. Quiet showroom floor with some seating areas for privacy. Of course, they do discriminate against tea drinkers...only water and coffee! COME ON!) More

friendly greetings I pulled into the dealership to have my tires filled since the cold weather triggered my air pressure censor. I was greeted by the representative with I pulled into the dealership to have my tires filled since the cold weather triggered my air pressure censor. I was greeted by the representative with a huge smile asking me how may day was. I actually felt like we were friends for years. She took my car right into the shop added some air and brought my car back. I was very happy with the service and attention. I would definitely recommend the dealership More

we returned our sl550 for warranty service as the suspension was uneven and the front tire leaked air from the beginning. we scheduled and left it for service only to be told nothing was wrong with t suspension was uneven and the front tire leaked air from the beginning. we scheduled and left it for service only to be told nothing was wrong with the suspension or the tire. The tire light went on right after we left the dealership and the car was not level. We returned the vehicle for service a second time and were told that the suspension needed major repairs and the tire had a nail in it. Both issues and other repairs were completed after a week and on our way back home the tire symbol came back on as the tire still was underinflated . I called the dealership and left a message but didn't receive a return call. I also emailed without an answer. were still waiting for a response. This is our second vehicle we have purchased from prestige Mercedes. we expected better from this highly regarded dealer More

We actually went to this M-B dealership to pick up our Mercedes SUV that had been serviced. It was an older car and we were looking at even more expense down the road. This dealership is new and beautif Mercedes SUV that had been serviced. It was an older car and we were looking at even more expense down the road. This dealership is new and beautiful and the cars are displayed wonderfully. It's easy to fall under the M-B spell. We decided to turn in the old SUV and lease a C 300 which fits our lifestyle now. Our dealer, Joe Melso, patiently answered our numerous questions. A number of people from the dealership called to make sure everything was fine with the car. We've had the car almost a month and we are very satisfied. More

This is my 3rd Mercedes from Prestige. I see lots of reviews about new sales experiences. Most customers are obviusly happy when they get a new car. However, for me the rubber hits the road when its m reviews about new sales experiences. Most customers are obviusly happy when they get a new car. However, for me the rubber hits the road when its months or years after the point of sale and your vehicle needs servicing! My last service experience was Michael Markiewicz and it was wonderful! He was honest, informative and responsive in addressing my vehicle issues and meeting all my expectations. Michael is also a story book example of how the Prestige family develops and grows their staff and their engagement comes through in how they treat their customers. Michael Markiewicz was a Prestige Motors service technician promoted to service advisor. He has stepped into his new role and doing a great job! Thank you Prestige & Michael!! More