Mercedes-Benz of Paramus - Service Center

Steve Eilert 5 star service hands down!! My experience with Steve through many years has always been pleasant. He is personable and trustworthy, I trust every recommendation he's made. I alwa My experience with Steve through many years has always been pleasant. He is personable and trustworthy, I trust every recommendation he's made. I always feel like I can count on him!!! He is one of the main reasons why I have stayed loyal to the Prestige Mercedes Benz of Paramus family!!! More

THE WORST SERVICE DEPARTMENT They just want to get people in an out and do not care what needs to be done, etc. I will never buy a car there because of their service department a They just want to get people in an out and do not care what needs to be done, etc. I will never buy a car there because of their service department and level of professionalism. Go to another dealer for service, this one is horrible!!!!!! More

Best Service Advisor I have been going to Prestige to service my car for many years. Recently I have had the pleasure of working with Chris Furbacher and I have to say th I have been going to Prestige to service my car for many years. Recently I have had the pleasure of working with Chris Furbacher and I have to say that he is the absolute best to deal with. He is honest and takes the time to thoroughly explain to you what needs to be done to your car. He always calls me back and responds to my inquires in a matter of minutes. As a woman who does not know that much about the workings of a car, I completely trust him and his recommendations. If you are looking for an honest and trustworthy service advisor to take care of your car, make sure you book an appointment with Chris!!! More

Best service you can ask for This is my third Mb through Prestige and Andrew Franco. He always makes sure that everything is taken care of no matter what the situation. If there i This is my third Mb through Prestige and Andrew Franco. He always makes sure that everything is taken care of no matter what the situation. If there is ever a problem, Andrew takes care of it. I don't get this type of service from the other vehicle and dealership I lease through. More

Never again made phone call to schedule drop of, arrived at service center, explained what it needs to be done. Service manager wrote work order, service cost $1. made phone call to schedule drop of, arrived at service center, explained what it needs to be done. Service manager wrote work order, service cost $1.050.00 higher that before ok i will go with that. Then other request i made waited till next day from him to provide quote with not good axplanation what are additional charges! And not to forget that if i dont replace muffler bracket for astonishing $250.00 biger damage will occur, this is not a language to talk to a client that service vehicle at Prestige Rear door does not lock with remote neither interior light, i suggested that it can be Sam sensor, he keept saying it is lock issue, o not to forget that my windshield has a crack i asked how much would cost and received answer about $1.300.00 than later droped to about $900.00 How can i trust that it is a fair price. Fortunatelly i told him to leave it alone. I will pick up my Sprinter tomorrow and that will be my last visit to Prestige. More

Very dishonest and very disappointing While the Mercedes product is solid, this is not where you want to buy or have your vehicle serviced. I bought a certified pre-owned C300 from this d While the Mercedes product is solid, this is not where you want to buy or have your vehicle serviced. I bought a certified pre-owned C300 from this dealership. My front bumper kept coming loose and didn't look right. They fixed it twice, trying to tell me it came off when I had my car washed (not unless it was put on with bubble gum, I am pretty sure bumpers are supposed to be secured). THEN - I went too close to a belgium block and scraped the undercarriage - now the bumper was hanging off and there was no repairing it. They told me it would cost me $2600 to fix and they were "willing to fix the light for free and a good gesture" * side note, when I actually had the bumper fixed by a reputable repair shop, they told me the light was just out of the socket, not broken, and that was evident from first blush, even before taking off the old bumper*. So - I took it to Nash Auto in Clifton (VERY honest people). They told me and showed me - the bumper had been put back on a number of times with gobs of glue and mismatched phillips screws (seriously?, they were supposed to be clips), and some areas were NOT even attached. They also showed me there had been obvious evidence the car had been in a front end collision. When I had prior asked for all the records of the vehicle from Pretige months prior I was met with "NO! You were given what you needed before you bought the car". Soooo stinkin shady and dishonest. Its just disappointing because Mercedes is a good product, but this dealership is what I would expect from a used car dealership near the airport :( Oh and btw - Nash put on a BRAND new bumper and painted it for $1600 - a thousand less! More

Helpful manager I had originally had an unpleasant experience at the dealership regarding the availability of a Mercedes loaner car. The manager was very proactive ab I had originally had an unpleasant experience at the dealership regarding the availability of a Mercedes loaner car. The manager was very proactive about fixing the situation and help to provide a better quality customer service experience. More