Mercedes-Benz of Paramus - Service Center

Fooling Innocent People They advertise that Prestige MB Paramus, NJ has a state of the technology Body Shop for repairs and maintenance. Realistically they don't have a body They advertise that Prestige MB Paramus, NJ has a state of the technology Body Shop for repairs and maintenance. Realistically they don't have a body shop on premises or off premises. They sub contract our luxury vehicles to Cheap Local mechanics and body shops, doing a Non Mercedes Benz quality repairs and charging you tremendously high amount for cheap repairs. Hopefully someone will take action and bring the facts to NJ Attorney General's office so the State can do something about it. The repaired my new vehicle in 2.5 months, I bring the car back to them at least a dozen times but nobody cares. They're only a money making machines and that's it. Richard Lombardi is the worst to deal with. Not to mention I've bought numerous brand new vehicles from the dealership over the past 20 years or so. I guess, No more business for me!!! A Mercedes Benz loyal client and enthusiast More

Issue on our GOS The last service was done and we bought the 3-yr service for the 2010 GLK. But the issue on the GPS WAS STILL UNRESOLVED. Thd GPS was working when w The last service was done and we bought the 3-yr service for the 2010 GLK. But the issue on the GPS WAS STILL UNRESOLVED. Thd GPS was working when we brought the car there for service, then, when we picked up the car...we realized that the GPS did not work More

CUSTOMER CARE I brought my vehicle in with several service issues. From the moment I was greeted at the door I was treated with tremendous respect and courtesy. My I brought my vehicle in with several service issues. From the moment I was greeted at the door I was treated with tremendous respect and courtesy. My service advisor Monte made sure to contact me and update me throughout the day as to the status of my vehicle. I was provided with a brand new GLE loaner which made the day much easier. I will definitely be returning here for service. Thanks again to the Prestige Mercedes team. More

Bad experience on multiple occassions I've already purchased 2 MBs from this dealership. Car purchases have been good but the service center has really gone down the hill the past few yea I've already purchased 2 MBs from this dealership. Car purchases have been good but the service center has really gone down the hill the past few years. There have been a few occassions when I left my car to be serviced and it was returned to me dirty, messy, including dirty fingerprints on the interior of the car when they weren't there before. A couple of months ago I even had a situation when someone refilled oil in my car and failed to tighten up the cap, before closing the hood. I was on the highway when smoke started coming out and I had to return to the dealership, under dangerous circumstances, to have them fix the problem. It's come to the point that I am anxious when I leave my car to be serviced, especially when I'm there to pick it up, not sure what condition I'll find it in. Very disappointing for any car care center, let alone a luxury make like MB. More

Keif is awesome! Came in for a tire job early in the morning. Tire insurance company not open for another hour, but he still made it happened. This guy was running in Came in for a tire job early in the morning. Tire insurance company not open for another hour, but he still made it happened. This guy was running in and out and all over the place getting it done. Highly recommendable. Thank you Keif!! More

Great Service Had some issue with my airbag(SRS alert). Even though the alert resolved they still found the problem. Car was deliver washed and vacuumed. Always Had some issue with my airbag(SRS alert). Even though the alert resolved they still found the problem. Car was deliver washed and vacuumed. Always happy with Prestige Mercedes! More

Tire warranty I purchased 4 tires from prestige Mercedes, When I asked the service advisor about warranty he said all tires coming 1 year warranty. After 2 months m I purchased 4 tires from prestige Mercedes, When I asked the service advisor about warranty he said all tires coming 1 year warranty. After 2 months my tire has One bubble and I gave way to prestige Mercedes today they checked the tire and they said your tires doesn't have a warranty!!!!!!!!! Prestige Mercedes deceives customers? More