Mercedes-Benz of Paramus - Service Center

Great services Customer service in Paramus great. Everyone is really nice and they make sure you get any issues resolved as soon as possible. They definitely value t Customer service in Paramus great. Everyone is really nice and they make sure you get any issues resolved as soon as possible. They definitely value their customers time. More

Such an easy process! I love this dealership overall. They make everything seem less and stress free. Everyone’s so polite and I look forward to future business here I love this dealership overall. They make everything seem less and stress free. Everyone’s so polite and I look forward to future business here More

No solution to problem I have had a few years experience with this center and all has been good until now. My C-300 class vehicle was a victim of a Mercedes download that I have had a few years experience with this center and all has been good until now. My C-300 class vehicle was a victim of a Mercedes download that shut down my Bluetooth, navigation and radio function two week ago. I made an appointment for a loaner and service. When I got there I was promptly told by a service rep that there was nothing they could do about it as they are awaiting a fix from corporate. I was sent home. A bit later it sunk into me and I called to complain about the service or lack thereof. I was told to bring the car in that day for a loaner. They miraculously found one part to correct my problem. This conflicts as I was told that it was a download error, not a part issue. I left my car and after a few days they called that they fixed all but my satellite outage. They told me I had to return the loaner because my situation was not a driving problem. I reluctantly returned the loaner on Friday March 23. As of today I have not been called with a fix for my satellite connection.. I am pissed off!!! More

Excellent Service Took our GLA into Prestige MB even though we did not initially buy the car here but we left very satisfied. Thanks Steve! Thank you Took our GLA into Prestige MB even though we did not initially buy the car here but we left very satisfied. Thanks Steve! Thank you More

wonderful experience You are greeted at the door and you feel welcomed right from the start. We had our license plates installed and car washed at no charge. I did not hav You are greeted at the door and you feel welcomed right from the start. We had our license plates installed and car washed at no charge. I did not have to wait at all. More

Service I like being able to pull up and someone is there to assist you. Although at first it did appear to take awhile for someone to greet me when I went t I like being able to pull up and someone is there to assist you. Although at first it did appear to take awhile for someone to greet me when I went to pick up my car but other then that they were great during the drop off process. More

Good service but too expensive I really do like the people at Prestige but the cost to service and repair my two MBs is just too much. The $149 diagnostic fee should be waived if I I really do like the people at Prestige but the cost to service and repair my two MBs is just too much. The $149 diagnostic fee should be waived if I get my car repaired. I spent $1,600 getting my daughter's car fixed. Almost $400 was to replace her key which, I believe, was not broken when we brought it in (I also think the price quoted was around $300). I have owned or leased 5 different MBs in the past 20 years. I love the cars, like Prestige, but I will continue to have them serviced by my own trusted mechanic when I can. More

Recall I would highly recommend the service at Mercedes-Benz of Paramus. The phone center was excellent as well. One of the nicest cleanest service center as I would highly recommend the service at Mercedes-Benz of Paramus. The phone center was excellent as well. One of the nicest cleanest service center as I’ve ever been to. More

Best service writer ever Wish all dealers had a service write like Steve . What a gem very thoughtful and nice. Went above and beyond what I normally expect from a dealer Wish all dealers had a service write like Steve . What a gem very thoughtful and nice. Went above and beyond what I normally expect from a dealer More

Recall and Yearly service Service was scheduled very efficiently considering I not only received the recall notification but I also wanted to receive the second yearly service Service was scheduled very efficiently considering I not only received the recall notification but I also wanted to receive the second yearly service which was due at the end of the month. I was offered a loaner, which I didn’t use because I decided to wait for the car. The total service was completed in less than 3 hours and the car was delivered to me totally washed and in perfect condition. I have always been very pleased with Prestige services. More