Mercedes-Benz of Paramus - Service Center

Mixed experience (Good & Bad) Good Experience : The customer service was very nice. Representative was very friendly as well as helpful and got the appointment on the same day with Good Experience : The customer service was very nice. Representative was very friendly as well as helpful and got the appointment on the same day with loner car. Bad Experience: I went there for service A. The service A was done, but car was not clean. They didn't wash the car properly and didn't vacuum from inside properly. I had reported some noise issue, but it didn't resolved. More

Service visit Great visit pro treatment quick and efficient done in a pro setting The environment was great as well would go back Enjoyed my visit. Would go ba Great visit pro treatment quick and efficient done in a pro setting The environment was great as well would go back Enjoyed my visit. Would go back More

Always Great Service Everyone is helpful and accommodating, snacks and coffee while waiting. Car washes included definitely the best dealership I have been with thus far. Everyone is helpful and accommodating, snacks and coffee while waiting. Car washes included definitely the best dealership I have been with thus far. I will be a loyal customer for years to come. More

Tire replacement Needed to replace one run-flat tire. Called MB of Paramus, I was told they had the tire in stock and no appointment was necessary. Drove there same da Needed to replace one run-flat tire. Called MB of Paramus, I was told they had the tire in stock and no appointment was necessary. Drove there same day. Service was fast and courteous. Great experience overall. More

Great customer service Teresa ... she is the nicer n friendly but also hands on the problem or matter incredible dedicated to our customers needs I know cause for the past f Teresa ... she is the nicer n friendly but also hands on the problem or matter incredible dedicated to our customers needs I know cause for the past few years she has and are one of the best of the best Mercedes-Benz’s paramus on route 17 south .... customers satisfaction a 10 star ?? for Teresa thanks for your help my lady ! More

Quality Courteous and quality service personnel Convient hours, clean waiting room. Excellent diagnostic mechanics. Checkout procedures are very customer Courteous and quality service personnel Convient hours, clean waiting room. Excellent diagnostic mechanics. Checkout procedures are very customer friendly. Rich Nelson is a refreshing face of the dealership More

An Amazing Experience. I worked with a wonderful service advisor named Chris Battaglia. He made my visit and experience so easy and simple. He addressed each issue of my car I worked with a wonderful service advisor named Chris Battaglia. He made my visit and experience so easy and simple. He addressed each issue of my car plus more. His questions were pointed and brief. We pin pointed every issue. He stayed stayed in contact with me until I picked up my car. Your personal were all very organized and courteous. You should be very proud of your service center. Please share this with everyone. Thanks, jeff Kaplan More

Service experience My service guy Steve Eilert was very helpful and kept me in the loop. The service dept. took me without a scheduled appt. because my engine icon lit u My service guy Steve Eilert was very helpful and kept me in the loop. The service dept. took me without a scheduled appt. because my engine icon lit up and i brought the car in at 7am. They were able to give me a "loaner". More

Customer service Excellent Timely customer service with smile. As I was explained in detail the kind of work will be done with a time frame and actually was done befor Excellent Timely customer service with smile. As I was explained in detail the kind of work will be done with a time frame and actually was done before time. More

Great Job We have been customers for many years they always go above and beyond to accommodate all of our needs! When you arrive Alex makes you feel like you ju We have been customers for many years they always go above and beyond to accommodate all of our needs! When you arrive Alex makes you feel like you just entered a high a fine dinning restaurant and he is the Maitre D 5 Star! More