Mercedes-Benz of Paramus - Service Center

Great customer service! Whether it’s a serious car issue or something as small as key battery, Axel Arroyo always goes out of his way to make you feel important. Always very Whether it’s a serious car issue or something as small as key battery, Axel Arroyo always goes out of his way to make you feel important. Always very professional and courteous. More

recall It was a pleasure to work with them. They picked the car up, left a loaner, and when done dropped off. What could be better then that. It was a pleasure to work with them. They picked the car up, left a loaner, and when done dropped off. What could be better then that. More

Great people Awesome service personnel, they actually listen when you talk. Always done in time. I wish they had loners for Sprinter service. If you have any is Awesome service personnel, they actually listen when you talk. Always done in time. I wish they had loners for Sprinter service. If you have any issues with your Sprinter talk to James More

Excellent Service is the best description I can give for the experience that took place on April 4, 2018. I would absolutely recommend Paramus MB service center. is the best description I can give for the experience that took place on April 4, 2018. I would absolutely recommend Paramus MB service center. More

Took very long, didn't complete the work and mixed messages Brought the car in on Saturday, didn't get it back until Wednesday. Never turned off the "Service Overdue" message that was flashing Guy calls and s Brought the car in on Saturday, didn't get it back until Wednesday. Never turned off the "Service Overdue" message that was flashing Guy calls and says the cost is $750 for the service. My wife says not paying $750. He says is it a leased vehicle, my wife says yes, he says we can do it for $300.??? The initial inspection my wife was told the tires looked a bit worn but they were OK. Your guy calls my wife a few days later and says you need new tires and they cost $1,300. The car has 20,000 miles - why would I need new tires? What is the quality of the tires you are putting on new cars? More

smooth sailing Service was efficient and quick, it almost took a week to get my car back. Tow druck came within 20 minutes, afer i had a 15 minutes conversation ini Service was efficient and quick, it almost took a week to get my car back. Tow druck came within 20 minutes, afer i had a 15 minutes conversation initially with the road service person. More

Service is always great - thank you. Service & overall experience is always perfect - thank you as always.... Loaner was clean, waiting room also very clean & equipped. Service staff are Service & overall experience is always perfect - thank you as always.... Loaner was clean, waiting room also very clean & equipped. Service staff are always pleasant & knowledgeable. More

Great Service! Every time I putt to the service department everyone is so helpful and polite. They always answer all my questions and concerns. I had the pleasure of Every time I putt to the service department everyone is so helpful and polite. They always answer all my questions and concerns. I had the pleasure of meeting Christopher who helped my Service A be a breeze. More

Service Everything was done to our satisfaction. Monte was great. Came in for engine light being on. They ordered the parts a s fixed the issue Everything was done to our satisfaction. Monte was great. Came in for engine light being on. They ordered the parts a s fixed the issue More

Attentive and professional. I own a 2015 Mercedes E350 sedan and love this car. However, for the past 2 years, there has been an annoying rattle in my front dashboard. My pre I own a 2015 Mercedes E350 sedan and love this car. However, for the past 2 years, there has been an annoying rattle in my front dashboard. My previous annual maintenance visit failed to locate and fix the problem. This time, with the outstanding concern from Teresa, the service representative, the problem is finally corrected. I had a loaner vehicle for 4 days and Teresa called me with updates on the status of my car. I am very happy with Prestige Mercedes Service and, my now rattle-free car! Olivia Voellmicke More