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Mercedes-Benz of Paramus - Service Center
Paramus, NJ
932 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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932 Reviews of Mercedes-Benz of Paramus - Service Center
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April 09, 2018
Excellent customer service by David Diaz and Angel. Excellent Customer service. My experience at the MB Dealership was Top Notch. They repaired my vehicle promptly and were very professional and accomm Excellent Customer service. My experience at the MB Dealership was Top Notch. They repaired my vehicle promptly and were very professional and accommodating. Totally will recommend it. More
by AHANSEN1
Verified CustomerEmployees Worked With
David Diaz
April 09, 2018
Excellent service Excellent and timely service. Fixed the issue and explained details. Waiting room is clean and comfortable. They even provide MB water there! Peop Excellent and timely service. Fixed the issue and explained details. Waiting room is clean and comfortable. They even provide MB water there! People there are friendly. More
by WEILEEGO
Employees Worked With
Edward Carabillo
April 09, 2018
It was just ok My husband is on his 4th BMW and when it goes in for service he gets it back spotless. When I picked up my car it was handed back to me dirtier than w My husband is on his 4th BMW and when it goes in for service he gets it back spotless. When I picked up my car it was handed back to me dirtier than when I brought it on the inside and out! It was wet like they sprayed it with a hose and when it dried it was full of water spots! For what I pay and was told they give free car wash I would never go for a car wash! Plus it is a new car I've had it two months and it needed s new battery!? More
by BREWBREW
Employees Worked With
Sales person not listed / did not deal with one service person I didn't receive a name
April 09, 2018
First time experience at Mercedes-Benz Paramus Chris ensured very little wait time for me and job was excellently done. As a first-timer, I was very impressed and will surely return. Chris ensured very little wait time for me and job was excellently done. As a first-timer, I was very impressed and will surely return. More
by k4kench
Employees Worked With
Christopher Furbacher
April 09, 2018
Completely top knotch! This location is simply the best - professional, friendly and thorough. The facility is clean and comfortable and the staff is 100% accommodating. This location is simply the best - professional, friendly and thorough. The facility is clean and comfortable and the staff is 100% accommodating. Service options are always explained and then taken care of completely. The people here really make the difference. More
by TRAY0
April 09, 2018
Basic. some were very friendly but as a first time ;person i was lost and had to ask a lot of questions. Sorry to say Benzel was a step above in service some were very friendly but as a first time ;person i was lost and had to ask a lot of questions. Sorry to say Benzel was a step above in service More
by JJCPSY
Employees Worked With
Christopher Furbacher
April 08, 2018
Chris was great! My service advisor, Chris, was incredible! He turned a really stressful situation into a seamless one. He was able to fulfill my tire rebate without m My service advisor, Chris, was incredible! He turned a really stressful situation into a seamless one. He was able to fulfill my tire rebate without me having to mail anything in. That didn’t happen the last time I visited this dealership, I really appreciated all of his hard work! I’ll be back! More
by TAGASHI107
Employees Worked With
Christopher Furbacher
April 06, 2018
Amazing Service Department The Service Department is 5 Star plus. No wait time and everyone is always pleasant. From the time I called to make an appointment and picked up the The Service Department is 5 Star plus. No wait time and everyone is always pleasant. From the time I called to make an appointment and picked up the loaner, everyone was helpful. Thank you Mercedes. More
by Geri "D"
Employees Worked With
Bebe was the person that helped me.
April 06, 2018
A+ Service Department Everyone is so nice and accommodating in all departments especially the service department. There's never a wait for them to start working on your ca Everyone is so nice and accommodating in all departments especially the service department. There's never a wait for them to start working on your car and if you choose to wait for your vehicle they make you feel very comfortable. More
by Mitch
Employees Worked With
David (not Rovello)
April 06, 2018
Service in my car Teresa was great got my car ready in few hours , very professional, kind and on time Got Loaner car very fast Great customer service Happy Teresa was great got my car ready in few hours , very professional, kind and on time Got Loaner car very fast Great customer service Happy More
by YDNYC69
Employees Worked With
Teresa Zarour
