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Mercedes-Benz of Paramus - Service Center
Paramus, NJ
932 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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932 Reviews of Mercedes-Benz of Paramus - Service Center
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April 12, 2018
Quick, efficient service Greeted quickly when I arrived. They expected me and did the PPWK fast. When I picked up the car it was repaired and cleaned. I had another unrelat Greeted quickly when I arrived. They expected me and did the PPWK fast. When I picked up the car it was repaired and cleaned. I had another unrelated question they helped answer and walked me through the steps I needed to take on the system. All good. More
by MPATRICK0
Verified CustomerEmployees Worked With
Christopher Furbacher, Axel Arroyo
April 12, 2018
concern on releasing a repaired that will be safe to operate I came to the dealership garage for basic maintenance but was advised of other repairs that will need my concern for safety. the age of my car(2003 mo I came to the dealership garage for basic maintenance but was advised of other repairs that will need my concern for safety. the age of my car(2003 model) was considered on what may be safety critical in the repair of my vehicle as opposed to lower out of pocket expenses that I may get somewhere else instead of the top of the line hi-tech MB repairs. or i'll just watch my steering fluid level for constant refill. More
by roberto5alonso
Employees Worked With
mark
April 12, 2018
Excellent service from MB of Paramus. Service Manager Chris Battaglia is very knowledgeable and friendly. I deeply appreciate his professionalize and thoughtfulness. Due to my busy sched Service Manager Chris Battaglia is very knowledgeable and friendly. I deeply appreciate his professionalize and thoughtfulness. Due to my busy schedule, I requested Chris to schedule my Service B on one of the Saturday before I leave NJ for a wedding in upstate New York. He completed my maintenance service in such a short waiting period and made my trip much smoothly :) . It's pleasure dealing with him. More
by rosalinewang
Employees Worked With
Robert Texidor - Great Salesman. He always provide us an excellent service when we need any assitance.
April 12, 2018
Felt like cattle When I first started getting my car serviced here I felt it was very personal. I was greeted and addressed by name. My concerns were addressed and I f When I first started getting my car serviced here I felt it was very personal. I was greeted and addressed by name. My concerns were addressed and I felt good when I left. Each time I have visited I feel the service has declined. Yesterday when I visited it was a madhouse. Lots of customers pulling in at same time with little to no direction (there were plenty of staff around.) I was greeted and someone went to get my service advisor, Chris. He was very nice but I didn’t see him again for three hours(I chose to wait.) I noticed other service advisors giving updates and sitting there for so long I would have appreciated one. He finally came over and said my service was almost done. Almost to him meant forty more minutes. When we went to the cashier we were advised that if we wanted the vehicle washed it would be another 45 minutes! I was under the assumption (beacause it had been done in the past) that the wash was standard when you came in for service. My service advisor didn’t ensure this was done, which was irritating. He disappeared. I noticed them advise another customer of the same. Both of us given back dirty vehicles! Her service advisor came out, embarrassed and ensured her car was washed immediately. I had to complain to someone at the desk to get this done for my car. I feel there is a lack of communication between the service advisors & the individuals performing the work. After yesterday’s experience, I would not go back there for service. I do however appreciate the hard work and dedication of their salesman’s, Ted. Since I have leased my vehicle he has been in continuous contact to ensure I am happy. More
by DRILEY
Employees Worked With
Christopher Furbacher, Taddeo Giordano
April 11, 2018
Great as always! I went late at night after I had left work and the service provided by the staff after a long day of work was still top-notch. I went late at night after I had left work and the service provided by the staff after a long day of work was still top-notch. More
by jameshector0274
Employees Worked With
Joe from Service
April 11, 2018
Great service and care. Service technician Steve Eilert has gone over and above his level to service customers. Prompt delivery on when to get repair done. Will recommend ser Service technician Steve Eilert has gone over and above his level to service customers. Prompt delivery on when to get repair done. Will recommend service to friends. More
by RAYMOND_LEE3
Employees Worked With
Steve Eilert
April 11, 2018
GLA250A Over all the experince was okay except I waited too long for having my car back at the waiting station. One of the service man was superb, but on the Over all the experince was okay except I waited too long for having my car back at the waiting station. One of the service man was superb, but on the hand other serve man was terrible. More
by MICHELLElim57
Employees Worked With
Robert Marzo, Renee Fernandez
April 10, 2018
Excellent experience My loaner car was ready when I arrived at the service center. My service advisor Mark Resende was extremely friendly and efficient. He called me p My loaner car was ready when I arrived at the service center. My service advisor Mark Resende was extremely friendly and efficient. He called me promptly when my car was ready. More
by Lois Killough
Employees Worked With
Service Advisor-Mark Resende
April 10, 2018
Service I had the car in for service and it went very smoothly. Everyone was professional and my car was returned in a short time and was very clean I had the car in for service and it went very smoothly. Everyone was professional and my car was returned in a short time and was very clean More
by LORRAINEMICHELS
Employees Worked With
Christopher Furbacher
April 09, 2018
Air bag recall My service adviser, Mr Steve Eliet makes my service experience hassle free. Very knowledgeable and detailed oriented. Glad to know he is there to assi My service adviser, Mr Steve Eliet makes my service experience hassle free. Very knowledgeable and detailed oriented. Glad to know he is there to assist. More
by CHARLES.OWUSU
Employees Worked With
Steve Eilert
