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Mercedes-Benz of Paramus - Service Center

Paramus, NJ

3.7
932 Reviews

932 Reviews of Mercedes-Benz of Paramus - Service Center

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April 12, 2018

Quick, efficient service Greeted quickly when I arrived. They expected me and did the PPWK fast. When I picked up the car it was repaired and cleaned. I had another unrelat More

by MPATRICK0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Furbacher, Axel Arroyo
April 12, 2018

concern on releasing a repaired that will be safe to operate I came to the dealership garage for basic maintenance but was advised of other repairs that will need my concern for safety. the age of my car(2003 mo More

by roberto5alonso
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
mark
April 12, 2018

Excellent service from MB of Paramus. Service Manager Chris Battaglia is very knowledgeable and friendly. I deeply appreciate his professionalize and thoughtfulness. Due to my busy sched More

by rosalinewang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Texidor - Great Salesman. He always provide us an excellent service when we need any assitance.
April 12, 2018

Felt like cattle When I first started getting my car serviced here I felt it was very personal. I was greeted and addressed by name. My concerns were addressed and I f More

by DRILEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Christopher Furbacher, Taddeo Giordano
Apr 13, 2018 -

Mercedes-Benz of Paramus responded

.

Apr 17, 2018 -

Mercedes-Benz of Paramus responded

We are extremely sorry for any inconveniences you encountered with us, and we can understand why you are frustrated. Our customer experience manager, Rich Lombardi, would love to further speak with you about this matter and see if anything can be done to help. Please contact him at rlombardi@driveprestige.com

April 11, 2018

Great as always! I went late at night after I had left work and the service provided by the staff after a long day of work was still top-notch. More

by jameshector0274
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe from Service
April 11, 2018

Great service and care. Service technician Steve Eilert has gone over and above his level to service customers. Prompt delivery on when to get repair done. Will recommend ser More

by RAYMOND_LEE3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Eilert
April 11, 2018

GLA250A Over all the experince was okay except I waited too long for having my car back at the waiting station. One of the service man was superb, but on the More

by MICHELLElim57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Marzo, Renee Fernandez
April 10, 2018

Excellent experience My loaner car was ready when I arrived at the service center. My service advisor Mark Resende was extremely friendly and efficient. He called me p More

by Lois Killough
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Advisor-Mark Resende
Apr 10, 2018 -

Mercedes-Benz of Paramus responded

Thanks for the review, Lois! We greatly appreciate the feedback and we're glad your visit was pleasant and efficient.

April 10, 2018

Service I had the car in for service and it went very smoothly. Everyone was professional and my car was returned in a short time and was very clean More

by LORRAINEMICHELS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Furbacher
April 09, 2018

Air bag recall My service adviser, Mr Steve Eliet makes my service experience hassle free. Very knowledgeable and detailed oriented. Glad to know he is there to assi More

by CHARLES.OWUSU
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Eilert
Apr 10, 2018 -

Mercedes-Benz of Paramus responded

Thank you for the review, we're glad everything was resolved smoothly.

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