Mercedes-Benz of Paramus - Service Center

Good service They very friendly but they do need more people when receiving the vehicle because sometimes it takes a bit longer for someone to show up and ask what They very friendly but they do need more people when receiving the vehicle because sometimes it takes a bit longer for someone to show up and ask what are here for. More staffing in that service area is needed. More

Prompt, courteous, professional and thorough! Within minutes of placing a call in for service I was contacted by a technician. He asked about the details of my problem and said he would be there w Within minutes of placing a call in for service I was contacted by a technician. He asked about the details of my problem and said he would be there within 15 minutes which he was. Car needed a new battery. He replaced it quickly, neatly and with care. No complaints whatsoever! More

Superior service...second to none! Rich Lombardi has consistently provided excellent service and follow/up every time I have come in over 10 years plus! He has great chemistry and exce Rich Lombardi has consistently provided excellent service and follow/up every time I have come in over 10 years plus! He has great chemistry and exceptional professionalism! He is the reason I always have utilized Prestige ! A winner! John Delucca More

Great personal service Took me without an appointment . Incredibly accommodating to my schedule. Great personal service and attention to detail. Great overall communication Took me without an appointment . Incredibly accommodating to my schedule. Great personal service and attention to detail. Great overall communication and waiting area is quite comfortable More

Great service team to work with! Awesome experience with everyone but Chris, Axel and Steve made everything an easy experience! This will be my service department for the future and w Awesome experience with everyone but Chris, Axel and Steve made everything an easy experience! This will be my service department for the future and will absolutely recommend to friends and family. More

The best experience I ever had with a dealership. The technical part is excellent anyway, it does not need any mention, but even customer service is better than ever expected. I was driving with a loa The technical part is excellent anyway, it does not need any mention, but even customer service is better than ever expected. I was driving with a loaner back to the dealer, but because of road closing right at the dealer the traffic was detoured which meant 45 Minutes to the highway which otherwise would take 10 minutes, there was a stop and go. At that point I had no choice but going back home, as we were far away from the dealership. I called the service department reporting of the traffic disaster. To my great surprised I was asked if I would want their driver to deliver my car. Well, this was the highlight of my day. My car was delivered shortly and I was the happiest person on earth. More