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Mercedes-Benz of Paramus - Service Center
Paramus, NJ
932 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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932 Reviews of Mercedes-Benz of Paramus - Service Center
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April 24, 2018
Great Mark was very pleasant and extremely helpful, my Rim and tires ins took a while to approve my tire to be replaced and he kept me informed every step o Mark was very pleasant and extremely helpful, my Rim and tires ins took a while to approve my tire to be replaced and he kept me informed every step of the way of what was going on. More
by RBADIA07
Verified CustomerEmployees Worked With
Mark Vanblarcom
April 24, 2018
Great! B.B. Is the best service member and very informative. Car is always done on time as promised. B.B. always takes care of all my car needs. Keep up B.B. Is the best service member and very informative. Car is always done on time as promised. B.B. always takes care of all my car needs. Keep up the great work. More
by I.G
Employees Worked With
Renee Fernandez
April 23, 2018
Very Accommodating Went in for service matter . I can honestly say from the wait area to my service Rep everyone was very accommodating.My service need was met with effi Went in for service matter . I can honestly say from the wait area to my service Rep everyone was very accommodating.My service need was met with efficiency. More
by Shanese Gantt
Employees Worked With
David Rovello
April 23, 2018
Window Issue with My 2016 GLE350 I wanted to give this dealership 0 stars, but I had to give one to post. My 2016 GLE350 had an issue with the windows going out of sink and the car g I wanted to give this dealership 0 stars, but I had to give one to post. My 2016 GLE350 had an issue with the windows going out of sink and the car got wet. A person at the dealership reset the window system. There was over $4,000 in damages and the dealership and Mercedes will not cover any repair. They are basically saying we left the window open. On many forums this issue is discussed when your window will not close and this will not show an error in the computer. This dealership will not accept that the system was re-set by them. So they will not cover the cost of the repair. This is the second and last Mercedes I will ever purchase. I have talked to many people at this dealership and do not get the correct information. I would highly recommend anyone not to use this dealership as the customer service is very poor. The will not document the correct series of events and deny that an employee saw the issue with my car. They are saying in not so many words that this is our fault. More
by jcheney
Employees Worked With
Kief Ridley
April 23, 2018
Excellent - Service person Joe "the best" - From making the appointment o getting a service appointment date and time as well as a loaner to arriving about 1/2 hour earlier EVERYONE WAS EXCEPTIO From making the appointment o getting a service appointment date and time as well as a loaner to arriving about 1/2 hour earlier EVERYONE WAS EXCEPTIONAL! My service advisor Joe is the best! No one better! Loaner clean - low miles and ready when I arrived. As per my service advisor Joe he had promised he will contact me by 11:00 AM the following day and he did just that - WOW what service! Returned my loaner and received my car was washed and vacuum - and all of the services performed as Joe had said. This is the place! More
by CONDALFOOD
Employees Worked With
Osiel Mancha, Renee Fernandez
April 22, 2018
As expected Great Service Again! The vehicle required a front end alignment, an oil change and a recall Scheduled the visit Reserved a loaner Had the service done without a clitch Tha The vehicle required a front end alignment, an oil change and a recall Scheduled the visit Reserved a loaner Had the service done without a clitch Thank you to Renee (BB) Fernandez, Lenice Duffy, Rich Lombardi and the rest of the crew at the service center You guys do an amazing job all the time Greatly appreciate you all Love the fact that they wash the vehicle before returning it More
by `ML
Employees Worked With
Lenice Duffy ***** , Renee Fernandez, Richard Lombardi
April 22, 2018
Great Service Experience The appointment was easy to schedule along with a courtesy loaner. The work was done on time and to our satisfaction. The service representative, Te The appointment was easy to schedule along with a courtesy loaner. The work was done on time and to our satisfaction. The service representative, Teresa Zarour, was warm, courteous, professional and helpful. More
by VIKESHMAHENDROO
Employees Worked With
Teresa Zarour
April 21, 2018
Routine Service I have dealt with Steve Eilert & Diane Walsh for years they are two of the finest, caring and honest people I have known ! Steve has always made sure I have dealt with Steve Eilert & Diane Walsh for years they are two of the finest, caring and honest people I have known ! Steve has always made sure my vehicles are ready when promised and all the work has been done correctly. More
by GAHEPH
Employees Worked With
Diane Walsh, Steve Eilert
April 20, 2018
Excellent Service I brought my car in for a scheduled service appointment. The entire process is so well organized with prompt immediate attention to service the car. C I brought my car in for a scheduled service appointment. The entire process is so well organized with prompt immediate attention to service the car. Customer service at its best with the gentleman who took care of me. "BB" (his card is not in front of me right now.) Great to deal with and most helpful an courteous. My car was ready a few hours later. I would highly recommend using this dealership to purchase and service your vehicle. More
by DIANEHEADE
Employees Worked With
'B B'
April 20, 2018
ON TIME!!! Re-call for my GLC 2017 .. Made an appoiment, and everything went very smooth, convinient, fast and excellent customer service always. Best service Re-call for my GLC 2017 .. Made an appoiment, and everything went very smooth, convinient, fast and excellent customer service always. Best service ever. Got my car on time for my event More
by FILIPENSES04-13
Employees Worked With
Katelyn Bennett
