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Mercedes-Benz of Paramus - Service Center
Paramus, NJ
932 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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932 Reviews of Mercedes-Benz of Paramus - Service Center
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April 30, 2018
6th time we brought our car in for the same repair. Suspension light. Recevied my car & next day same light came on. Brought car back 6 times for same issue. Communication poor & correction poor. Lost c Suspension light. Recevied my car & next day same light came on. Brought car back 6 times for same issue. Communication poor & correction poor. Lost confidence in Mercedes brand. More
by LEEANNACHO
Verified CustomerEmployees Worked With
Christopher Furbacher
April 26, 2018
Clear Vision We picked up my new vehicle and didn’t realize until we drove off the lot that the windshield had an odd defect that made it look blurry. We contacted We picked up my new vehicle and didn’t realize until we drove off the lot that the windshield had an odd defect that made it look blurry. We contacted our sales person Jeff Chun who connected us with service and it was replaced within a day. Dropped off, received a loaner and they even dropped my vehicle once done to our home since my car seat was not in place. They were amazing. From Jeff in sales to Axel and Theresa in service! Great team! Professional and helpful. All in a timely manner. Five stars! More
by Jmo1
Employees Worked With
Theresa, Jeff Chun, Axel Arroyo
April 26, 2018
Nice Employess Offer Goid Service The Customer Service people are so friendly and helpful that they make an unpleasant task (service the car) less of a chore. The Service was efficien The Customer Service people are so friendly and helpful that they make an unpleasant task (service the car) less of a chore. The Service was efficient, done quickly, and my car was returned to me clean and shiny. More
by LCELLA9370
Employees Worked With
I don’t know names
April 25, 2018
Great service Steve Eilert did a great job with servicing my Mercedez. He is a true professional who cares about his customers. I would recommend this dealership t Steve Eilert did a great job with servicing my Mercedez. He is a true professional who cares about his customers. I would recommend this dealership to all my friends. More
by IRENEGANDLER
Employees Worked With
Steve Eilert
April 25, 2018
Unable to find air leak in tire Happy with the staff, but after leaving my new GLS a few days with them, their technician was unable to troubleshoot the source of the slow leak comin Happy with the staff, but after leaving my new GLS a few days with them, their technician was unable to troubleshoot the source of the slow leak coming from my left rear tire. Still losing approximately 2 lbs pressure/day. So maybe when it comes to tires, a tire center might be better place to go for tire related services. More
by LU1
Employees Worked With
Ken Cundari, Christopher Furbacher
April 25, 2018
Service A1 I have bought 5 cars from prestige your sale man and service man like Renee Fernandez are very professional at what they do love those guys I have bought 5 cars from prestige your sale man and service man like Renee Fernandez are very professional at what they do love those guys More
by Platecina
Employees Worked With
Renee Fernandez
April 25, 2018
Great! Chris the service advisor is fantastic! He helped in a very inconvienent situation and he has become my service advisor because he went above and beyo Chris the service advisor is fantastic! He helped in a very inconvienent situation and he has become my service advisor because he went above and beyond to accommodate all that was needed More
by SARAEBADY
Employees Worked With
April 25, 2018
The staff at Mercedes Benz were very friendly and response. In first place the service express get pack very quickly and you have to wait a couple of days, they provide me with a loaner car and I love it more t In first place the service express get pack very quickly and you have to wait a couple of days, they provide me with a loaner car and I love it more than my cla 2017 , I was glad !! And their staff are very friendly also 😃 More
by gladysdiaz486
Employees Worked With
Juan from the service express at Englewood nj
April 25, 2018
You guys are very efficient. Everyone seems to really care about the customer. They also do a great job of explaining what the service reps found or did to the car. I do have one Everyone seems to really care about the customer. They also do a great job of explaining what the service reps found or did to the car. I do have one issue. The person who answers the phone in service with the accent is VERY frustrating to talk with. It is not her accent but she doesn't listen well. I have dealt with her several times over the phone and once in person. You have to repeat everything several times. Once I literally had to repeat it 3X and I deliberately talked slowly. More
by BILL@BILLBELKNAP.COM
Employees Worked With
Teressa
April 24, 2018
Ounce again Flat tire on the same tire within less then a 1000 mile Replaced again Starter button replaced after multiple request in the past Took care of bo Flat tire on the same tire within less then a 1000 mile Replaced again Starter button replaced after multiple request in the past Took care of both problems efficiently More
by AMACALUSO
Employees Worked With
Chris Battaglia should be on your list , Christopher Furbacher
