Mercedes-Benz of Paramus - Service Center

Long wait and no apology or contact while I sat for 3 hours. Wait was much too long for a tire change. 3 hours! Was told 1-1.5 hours. Was there from 1-4pm and hadn't had lunch. Providing gluten free snacks migh Wait was much too long for a tire change. 3 hours! Was told 1-1.5 hours. Was there from 1-4pm and hadn't had lunch. Providing gluten free snacks might have made the wait better. Certainly having manager be realistic on time frame would have been nice. Think I will use service in Nanuet, further but better service. More

Annual service call Monte Harris was my service agent. He took excellent care of me and would recommend him highly as your service agent. He replaced my oil cap as well a Monte Harris was my service agent. He took excellent care of me and would recommend him highly as your service agent. He replaced my oil cap as well as touched up a slight scratch. More

They gave a good a service They were very professional and the workers was on hand to answer all questions. The best out of this is the loaner car they give and have u return They were very professional and the workers was on hand to answer all questions. The best out of this is the loaner car they give and have u return it after they finished working on your car More

It has lost that loving feeling The level of service attention doesn’t align to the price. I left feeling that there wasn’t a differentiated quality anymore. Service performed was r The level of service attention doesn’t align to the price. I left feeling that there wasn’t a differentiated quality anymore. Service performed was regular maintenance. More

Excellent Service! I recently brought my car in for its first service appointment and was very pleased with the efficiency of the whole process. All of the people I wor I recently brought my car in for its first service appointment and was very pleased with the efficiency of the whole process. All of the people I worked with were very nice and very accommodating. A really great experience! More

GLC300 2018 Navigation problem. Command system got frozen. After a month since I signed a new lease with excellent help of Naum Turk Bertan Navigation stoped working occasionally and command system used to get After a month since I signed a new lease with excellent help of Naum Turk Bertan Navigation stoped working occasionally and command system used to get frozen. Poblem has been solved after software update and 360 view cameras recalibration. Tech staff was very professional, supervisors Nelson and Velazquez took care of all my needs. There is friendly and courtesy atmosphere at the dealership. More

FANTASTIC SERVICE David Rovello, is a professional's professional. Provided updates on the status of the service. He took the time to explain in detail what is needed David Rovello, is a professional's professional. Provided updates on the status of the service. He took the time to explain in detail what is needed More

Services for timely, efficient and professional Service rep (Chris) was great, he communicated the services that needed to be performed and contacted me as soon as the car was ready for pick up. Ov Service rep (Chris) was great, he communicated the services that needed to be performed and contacted me as soon as the car was ready for pick up. Overall for good service experience. More