Mercedes-Benz of Paramus - Service Center

Repair new car issues I had a incredible experience led by my salesman Taddeo (Ted) Giordano. I had a few issues with my new E400 and Ted helped me get my car into service I had a incredible experience led by my salesman Taddeo (Ted) Giordano. I had a few issues with my new E400 and Ted helped me get my car into service very quickly. Mark and Jack then took over and got my new car back on the road in with ever thing working fine. More

Great!!! Was not impressed with Bee Bee he bever order our satalight update software. I called 3 weeks later left 2 messages never received a call back. I call Was not impressed with Bee Bee he bever order our satalight update software. I called 3 weeks later left 2 messages never received a call back. I called Lisa from service had the part ordered, she was amazing and so nice. Overall I never ever had a problem at Mercedes, everyone deserves a 5 stare except Bee Bee not good very disappointed. More

Great visit Excellent explanation and wait time was short and informative. The loaner was excellent . Service area organize and clean. Overall service was great Excellent explanation and wait time was short and informative. The loaner was excellent . Service area organize and clean. Overall service was great with a Quick return. More

Service experience The day of my service it was very chaotic at the dealership. It took someone over 20 minutes to acknowledge my presence. I guess it was a bad day. Nev The day of my service it was very chaotic at the dealership. It took someone over 20 minutes to acknowledge my presence. I guess it was a bad day. Nevertheless, I waited patiently. A service person by the name of Bibi came over and took care of me. He was very professional and assured me I'd hear from them that day. Later on, he called and said they still haven't found the A.C. problem and they needed the car another day. Thursday came and went and he left a message saying ac wan't resolved. On Friday I hadn't heard a word all day. At 4:30 in the afternoon, I called the service department. Finally, the manager said he was getting ready to call me and the car was ready. Bibi was off that Friday. Both gentleman were very courteous and very apologetic on the delay. I understand this happens. What I feel I needed was a bit more communication about the status of my vehicle. I was the one that kept calling and asking when I was getting it back. Other than that, I was satified with the repair and staff. Sincerery, JoAnn Wagner More

Great Service and Friendly Service Consultant excellent service consultant from the time of pulling in to the loaner arrangement and then promptly contacting me when the car was completed. excelle excellent service consultant from the time of pulling in to the loaner arrangement and then promptly contacting me when the car was completed. excellent service. More

Effective sales force and service department. Pricing high. Timely follow up . Remembers me. Explains options, knows the car. Offered an in house discount that was deeply appreciated and help made me decide to Timely follow up . Remembers me. Explains options, knows the car. Offered an in house discount that was deeply appreciated and help made me decide to service at Prestige. More

Service and Detail Chris was very attentive to the needs of my vehicle. He made sure to correspond with me while it was being serviced and kept me updated at all times. Chris was very attentive to the needs of my vehicle. He made sure to correspond with me while it was being serviced and kept me updated at all times. Every person I interacted with was extremely pleasant as well as kind. More

Amazing service with Prestige Mercedes From start to finish I dealt with David Rovello, the service advisor. He promised me the same day and he delivered. My car was serviced for the annual From start to finish I dealt with David Rovello, the service advisor. He promised me the same day and he delivered. My car was serviced for the annual maintenance and came back clean and spotless! Thank you for the great service and loaner truck. Outstanding service! More

Very nice From Daniel greeting me to Monte assisting me and Keif making sure everything was okay I am pleased with my service. Allie was great when booking my a From Daniel greeting me to Monte assisting me and Keif making sure everything was okay I am pleased with my service. Allie was great when booking my appointment and making sure I had a loaner while the car was there. More

May the Service be with you Best service experience I have ever experienced . It was fasf, easy, and simple. great service.I had left the premises upon picking up the loaner and Best service experience I have ever experienced . It was fasf, easy, and simple. great service.I had left the premises upon picking up the loaner and realized that I had left money in the car. I notified David and when I got there the car was in front and they even found the money for me and placed it in the console. Also when returning the loaner I could not find my EZpass device, it had fallen somewhere within the crevasses of the car and the service man helped me yet again find it. Amazing ?? More