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Mercedes-Benz of Paramus - Service Center
Paramus, NJ
932 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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932 Reviews of Mercedes-Benz of Paramus - Service Center
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May 21, 2018
Wonderful!! From beginning to end, this Mercedes Benz service provider was top notch! Our service provider was friendly and very accommodating. They had our car From beginning to end, this Mercedes Benz service provider was top notch! Our service provider was friendly and very accommodating. They had our car ready on the date promised. More
by Mercedes Owner
Verified CustomerEmployees Worked With
Monte Harris
May 21, 2018
AWFUL The new ownership has obviously NOT maintained the terrific customer-focused culture of the former ownership The service advisor was fine when you The new ownership has obviously NOT maintained the terrific customer-focused culture of the former ownership The service advisor was fine when you finally got to see him I had to seek out Axel, who I have known for a long time- HE got me to see a service advisor Rather disconcerting : -to be ignored when you arrive and you have to seek someone out to be acknowledged -To be provided with wrong billing information -To get a phone call that your car is ready 3 days after you picked it up I have been a customer for 30 years- NO MORE More
by DBERMAN0
Employees Worked With
Axel Arroyo
May 21, 2018
First service This was my first service for this vehicle and everything was seamless. I also had a loaner which was easy to transition to with minimal paperwork and This was my first service for this vehicle and everything was seamless. I also had a loaner which was easy to transition to with minimal paperwork and wait time. Monte was friendly and knowledgeable! More
by DTEITEL
Employees Worked With
Monte Harris
May 18, 2018
Great experience. They are quick and efficient, as well as honest. Blew a tire that they previously replaced, I was very upset, but before I could even say a peep they They are quick and efficient, as well as honest. Blew a tire that they previously replaced, I was very upset, but before I could even say a peep they told me it would be covered by warranty. I was in and out of the dealership in less than 2 hours. More
by Matt14
Employees Worked With
Richard Lawrence
May 17, 2018
Car service I went there For car service, they are friendly, helpful. And now the waiting area is nice , food and drinks are available and new coffee machine. I I went there For car service, they are friendly, helpful. And now the waiting area is nice , food and drinks are available and new coffee machine. I didn’t see that before. I hope you will stay the same. More
by TARIQ.HAZAYYEN
Employees Worked With
Monte Harris
May 17, 2018
Not good I felt pressured into getting an expensive service for my vehicle. I also had to wait over 30 minutes for my car and I was told there were four cars i I felt pressured into getting an expensive service for my vehicle. I also had to wait over 30 minutes for my car and I was told there were four cars in front of mine but people who came after me were getting their car. The people were not friendly and kept questioning me when I told them what one of the workers told me like I was not telling the truth. Just was not a good experience More
by MALINDA.GRIFFIN123
Employees Worked With
David Rovello
May 17, 2018
Excellent service! We recently moved down the shore. We were driving to Ridgewood for a doctor's appointment and hit a huge pothole. Went to Prestige and not only did th We recently moved down the shore. We were driving to Ridgewood for a doctor's appointment and hit a huge pothole. Went to Prestige and not only did they fix my E350 without an appointment, they called my dealer for the tire warranty, and drove us to my doctor! Who does this? A dealership beyond compare. More
by WALT.FELDMANN
Employees Worked With
Dave in Service, new employee who hadn't received his business cards yet
May 17, 2018
Not like it used to be No one greeted me when when I pulled into the service bay very unorganized.You don't know who works there and who doesn't. Then when somebody final No one greeted me when when I pulled into the service bay very unorganized.You don't know who works there and who doesn't. Then when somebody finally greeted me they go hi I'm Joe no last name no card, I was used to having BB Fernandez but I understand he's no longer with the company More
by HVACFRED
Employees Worked With
Joe, Taddeo Giordano, Renee Fernandez
May 16, 2018
Fast and quick service I love this dealership. Great service ! My service agent was great and concise. Love osiel and loved my service agent. Have recommended the dealership I love this dealership. Great service ! My service agent was great and concise. Love osiel and loved my service agent. Have recommended the dealership over and over More
by j
Employees Worked With
Osiel Mancha, Richard Bradwell
May 16, 2018
Excellent experience Excellent service. Courteous and professional service team. Was assisted quickly upon arrival and the entire appointment took only minutes. Very pl Excellent service. Courteous and professional service team. Was assisted quickly upon arrival and the entire appointment took only minutes. Very pleased with Mercedes Benz of Paramus and would recommend this dealership. More
by DEGC94
Employees Worked With
David Rovello
