Mercedes-Benz of Paramus - Service Center

Very long waiting time Very long wait for a customer service employee at arrival, If an appointment is giving for a time, no need to wait so much. Monte Harris was very pr Very long wait for a customer service employee at arrival, If an appointment is giving for a time, no need to wait so much. Monte Harris was very professional, called me with all information needed. More

Service experience Very professional, updated me regularly, was prompt in returning my call or text and kept me informed throughout the time it took for the car to be se Very professional, updated me regularly, was prompt in returning my call or text and kept me informed throughout the time it took for the car to be serviced and ready. More

Service Joe was fantastic He kept me in the loop. He remembered I had a small window of time to pick up my car on the way to the airport. He called me a co Joe was fantastic He kept me in the loop. He remembered I had a small window of time to pick up my car on the way to the airport. He called me a couple times with updates More

MY EXPERIENCE I have been a Mercedes owner since 2014. Presently my wife and I each have one and one already was traded. I have had many occasions to use this fac I have been a Mercedes owner since 2014. Presently my wife and I each have one and one already was traded. I have had many occasions to use this facility, but this visit was different. Particularly at drop off to have a recall done on my 2018 CLC 300, that repair center was quite chaotic. I had much longer wait time for an "advisor". The time was about 3o minutes ( I had time to get coffee and eat a bagel ). All recalls in the past usually took a few hours. I was not notified that my car was ready until 5:45 PM. This was too late for me to pick up the car and return the loaner. The next day I had to be at my work site early AM so pickup had to be delayed until beyond noon. Problem- the loaner I was given only had fuel for 68 miles. I almost ran out of gas. I had not expected to have the car that long. I added fuel twice so as not to overfill for the return. More

Excellent service by David Rovello. Friday morning drove in with a flat tire and Axel Arroyo assigned David Rovello as my advisor, who provided immediate help without wasting time, very Friday morning drove in with a flat tire and Axel Arroyo assigned David Rovello as my advisor, who provided immediate help without wasting time, very professionally. The department didn't have the proper tire, so Mr. David Rovello gave me a loaner and the car was ready next day by 2pm. Thank you for an excellent, quick and professional service To Mr. Axel Arroyo and Mr. David Rovello! More

Service A Mark was amazing. He made my 1st experience flawless. I had 2 minor issues. 1- was when scheduling a service online you need to select vehicle type , Mark was amazing. He made my 1st experience flawless. I had 2 minor issues. 1- was when scheduling a service online you need to select vehicle type , but there was no option for the GLC300. 2- with the car wash, not sure if they clean the inside of the vehicle, if so it was portly done. The weather tech mats were not removed and vacuumed. The console was still dusty. Beside these two issues. My experience was perfect! More

Sr Vp. Senior Creative Director The "can do attitude" did it for me. Understood the problem immediately and solved it, in a timely manner. I wish my Doctor's were this good. The "can do attitude" did it for me. Understood the problem immediately and solved it, in a timely manner. I wish my Doctor's were this good. More