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Mercedes-Benz of Paramus - Service Center

Paramus, NJ

3.7
932 Reviews
Call Service Center (844) 761-0221

932 Reviews of Mercedes-Benz of Paramus - Service Center

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May 12, 2022

You guys keep on sending me surveys please stop I don’t know how to stop it More

by Shy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert Lalli
1.0
This rating includes all reviews, with more weight given to recent reviews.
Domenic Rigante
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Adams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Martin Guzman, Mark Vanblarcom, Carol Dooley, Veronica Heredia, Dan Raspanti, Scott Gordon, Steve Dufalo
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May 11, 2022

Polite and responsive Fixed poor work done at the factory. Will continue to take our vehicle there More

by i.borsook
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
None of above
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May 11, 2022 -

Mercedes-Benz of Paramus responded

We're glad to know that our team was polite and responsive, and you're pleased with everything. Thanks for sharing your kind remarks!

May 11, 2022

Best customer service I have ever seen people are so friendly from the beginning to the end More

by Raef_lotfy79raef
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Lalli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teresa Zarour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Perez, Donna Thomas, Carol Dooley, Veronica Heredia, Scott Gordon, Steve Dufalo
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May 11, 2022 -

Mercedes-Benz of Paramus responded

We're very glad to hear that our team provided you with great customer service, and you found everyone to be friendly as well. Thanks!

May 11, 2022

Friendly on time very clean excellent service good mechanics very modern installation easy location to go More

by DRWERT2010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Naim Turk Bertan
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 11, 2022 -

Mercedes-Benz of Paramus responded

It's a pleasure to hear that our team was friendly and you were pleased with your service visit. Thanks for sharing your kind feedback for our mechanics as well.

May 11, 2022

Brought my E55 in for a recall and they did an excellent job. They also inspected the entire car while it was there and supplied me with a video of other repairs I will be needing. They have an excellent st More

by Neal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Veronica Heredia
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May 11, 2022 -

Neal responded

Thank you for servicing my car.

May 11, 2022 -

Mercedes-Benz of Paramus responded

It's very nice to hear that our service team was great, and you're pleased with your recall assistance. Thanks for your kind remarks for our courteous team. Thanks!

May 11, 2022

Car wash is trash need a new wash people and better wash line wash bad More

by Shy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Lalli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teresa Zarour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Perez, Donna Thomas, Carol Dooley, Veronica Heredia, Scott Gordon, Steve Dufalo
Report | Print
May 12, 2022 -

Mercedes-Benz of Paramus responded

Thanks for your honest feedback regarding our car wash system. At a moment of your convenience, please contact me directly to further discuss. I look forward to speaking with you. Kind regards, Mark Mickens Fixed Operations Manager markmickens@driveprestige.com 201-597-7131 ext. 1501

May 11, 2022

Always professional and friendly - and they help you understand what you are getting in terms of technical service. More

by FELICITYKEANE
Recommend Dealer
Yes
Employees Worked With
Robert Lalli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teresa Zarour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 11, 2022 -

Mercedes-Benz of Paramus responded

Thanks for saying that our team is always professional and friendly, as well as understanding. We're so glad to hear that you're pleased with everything!

May 11, 2022

I'm extremely satisfied with this service I got a very professional communication with Ashley she really walked the extra step to take car of my vehicle More

by franklincollado
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley James
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May 11, 2022 -

Mercedes-Benz of Paramus responded

It's wonderful to know that you're pleased with the service you received, and thanks for saying that Ashley went the extra mile to make sure everything was taken care of. Thanks!

May 11, 2022 -

franklincollado responded

It was my pleasure see you soon for the service coming up

May 11, 2022

My service advisor was terrible. Worst I have ever experienced. What more can I say? More

by RBROWNELL
Recommend Dealer
No
Employees Worked With
David Rovello
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May 12, 2022 -

Mercedes-Benz of Paramus responded

Please allow me to apologize for your negative experience. At a moment of your convenience, please contact me directly to further discuss. I look forward to speaking with you. Kind regards, Mark Mickens Fixed Operations Manager markmickens@driveprestige.com 201-597-7131 ext. 1501

May 10, 2022

Very courteous and loved the video consult It saved me time and they made it efforless More

by tendermedicalcare
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
Report | Print
May 11, 2022 -

Mercedes-Benz of Paramus responded

It's wonderful to know that our team made everything effortless. Thanks for your kind remarks about the video consult and our very courteous team.

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