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Mercedes-Benz of Paramus - Service Center
Paramus, NJ
932 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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932 Reviews of Mercedes-Benz of Paramus - Service Center
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June 07, 2018
All service were excellent All services are excellent , Service manager called right after the care is ready , Paul CHU is the mechanic when service the car is excellent. Drive All services are excellent , Service manager called right after the care is ready , Paul CHU is the mechanic when service the car is excellent. Drive so smoothly after that . Great job . More
by JOHN.KAO
Verified CustomerEmployees Worked With
Christopher Furbacher
June 07, 2018
A1 Service The service was excellent as usual!!.....I waited for the car--I was told the A1 service would take about an hour and a half, which is exactly how lon The service was excellent as usual!!.....I waited for the car--I was told the A1 service would take about an hour and a half, which is exactly how long I waited. I've always had a very pleasant experience dealing with this dealership!!!....Thank you!! PS.......I recently lost my job!, can you use an Industrial designer who has a great passion for cars???...specifically Mercedes?? More
by johnpzagami
Employees Worked With
Theresa, Ken Shattuck, Debbie Chorny, Jason Cestaro
June 07, 2018
Recall The advisor is not that friendly,other people are fine. They did a good job to wash the automobile but wait for too long to get my car. The advisor is not that friendly,other people are fine. They did a good job to wash the automobile but wait for too long to get my car. More
by KCTAN201
Employees Worked With
Don't know the name of employee
June 06, 2018
Airbag recall service Service was completed in a timely and comprehensive fashion. The service advisor was friendly and courteous, I will return to this facility to have Service was completed in a timely and comprehensive fashion. The service advisor was friendly and courteous, I will return to this facility to have my car serviced in the future. More
by MARGEAUX
Employees Worked With
Christopher Bataglia
June 05, 2018
Very professional and timely. I bought my car in NC. My husband called to set up the appointment. We were met with politeness and respect. A problem was founded with my service p I bought my car in NC. My husband called to set up the appointment. We were met with politeness and respect. A problem was founded with my service plan and as a team they corrected it. Thanks for your follow up. More
by WSKEITH54
Employees Worked With
Katelyn Bennett, Kief Ridley
June 04, 2018
Ridley saved the day. We went to have a light bulb changed and I checked before going that it could be done as we waited. When we arrived we were told that the technician We went to have a light bulb changed and I checked before going that it could be done as we waited. When we arrived we were told that the technician had left and the bulb could not be replaced. Mr. Ridley saw how upset we were and he had a driver take us home and kept the car which was ready and delivered the nest day. More
by ROCCO.SPOTA
Employees Worked With
Kief Ridley
June 04, 2018
Service That’s was awesome. Thanks for everything. Service was recall,only one recall, they saved my time and finished three recall in one day. That’s was awe That’s was awesome. Thanks for everything. Service was recall,only one recall, they saved my time and finished three recall in one day. That’s was awesome. More
by ELBAHLOO
Employees Worked With
Jason Velazquez
June 04, 2018
Service David Rovello was excellent!! Loaner was ready too and quick on the paperwork too. When my car was ready I called David Rovello and he had my car wai David Rovello was excellent!! Loaner was ready too and quick on the paperwork too. When my car was ready I called David Rovello and he had my car waiting for me and ready to go. Great service. More
by SALPATTY99
Employees Worked With
David Rovello
June 01, 2018
If you can't say something nice don't say anything at all! The reason I typed yes for recommendation I would not really care I am indifferent. When you see on the RO C?S that means customer states........ Cust The reason I typed yes for recommendation I would not really care I am indifferent. When you see on the RO C?S that means customer states........ Customer also stated no air circulation in rear of 450 and was not listed or looked at. More
by TFC
Employees Worked With
Bot Sure
June 01, 2018
Delay Took three days for a routine service and 2 minor issues. One of the issues resulted in ordering the part - thus was not a time consumer. I had to cal Took three days for a routine service and 2 minor issues. One of the issues resulted in ordering the part - thus was not a time consumer. I had to call to get information on what was happening. When I finally spoke to the service rep she was very helpful. More
by GRANZAL
Employees Worked With
Teresa Zarour
