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Mercedes-Benz of Paramus - Service Center
Paramus, NJ
932 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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932 Reviews of Mercedes-Benz of Paramus - Service Center
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June 11, 2018
Disappointed in Richard Nelson professionalism My car had a tire that malfunctioned and could have cause a major accident with my daughter and her friend in the car. A video was sent to Richard Nel My car had a tire that malfunctioned and could have cause a major accident with my daughter and her friend in the car. A video was sent to Richard Nelson as well as an email. He did not have the courtesy to reply. I am in the hospital waiting on a second surgery and I’m not very happy with what is going on. I don’t believe that I should have paid for a tire More
by MARIA-SAM
Verified CustomerEmployees Worked With
Richie Nelson
June 11, 2018
Correction of headlightt recall Excellent service rendered by Chris .F. and by Dianne who facilitated the loaner made experience very pleasant.Receiving a very clean car is very muc Excellent service rendered by Chris .F. and by Dianne who facilitated the loaner made experience very pleasant.Receiving a very clean car is very much appreciated. More
by ABMATAMD
Employees Worked With
Dianne from service, Christopher Furbacher
June 11, 2018
Average - not the usual excellent The service took almost 2 full weeks because of a transmission warranty issue but when the car was returned to me, there were black grease spots on th The service took almost 2 full weeks because of a transmission warranty issue but when the car was returned to me, there were black grease spots on the passenger seat and arm rest. Not the usual service appointment service at Mercedes but the bottom line, the car is running fine. More
by FCMEDIAPARTNERS
Employees Worked With
Monte Harris
June 08, 2018
Emergency sprinter service This used to be a “5 star” dealer until your dealership fired off the evening sprinter techs. Companies like mine rely on the nighttime service to hav This used to be a “5 star” dealer until your dealership fired off the evening sprinter techs. Companies like mine rely on the nighttime service to have work done on our sprinter that very few other dealers can service. The staff you have is great, Chris always tries to take care of all of my needs. But the management sucks, and whoever got rid of the evening sprinter crew should be fired.If there is no evening crew, I have to get rid of my sprinter, and get a ford. I would only recommend this dealership and a sprinter if you have an evening crew. More
by MATO0
Employees Worked With
Christopher Furbacher
June 08, 2018
Good Service Car was serviced, I was given a loaner car and everything was done correctly. All went smoothly. Overall very happy and no problems to report. Car was serviced, I was given a loaner car and everything was done correctly. All went smoothly. Overall very happy and no problems to report. More
by KimV
Employees Worked With
Teresa Zarour
June 08, 2018
Above & Beyond Went in looking for one of the best Service Advisors on the planet,Steve Eilert. When I realized that he was no longer there, I asked for Kief.He gr Went in looking for one of the best Service Advisors on the planet,Steve Eilert. When I realized that he was no longer there, I asked for Kief.He graciously resolved a car scratch issue that I thought was going to be a tedious,time consuming pain.He made me feel as though I was the most important customer. His skills & personality truly embody the values of Mercedes. Thank you,Kief! More
by VALERIEJCAPOBIANCO
Employees Worked With
Kief Ridley
June 08, 2018
Exceptional and rapid Great charismatic representatives who are very attentive. I would recommend the service to everyone I know. Chris is very well spoken and his co-worke Great charismatic representatives who are very attentive. I would recommend the service to everyone I know. Chris is very well spoken and his co-workers are very helpful. More
by NICO5
Employees Worked With
Christopher Furbacher
June 07, 2018
Replacing of tires Chris Battaglia in service is a Godsend. Always courteous and efficient, Chris makes sure every job is done to the highest quality, and he really help Chris Battaglia in service is a Godsend. Always courteous and efficient, Chris makes sure every job is done to the highest quality, and he really helped me yesterday in a pinch when a flat tire affected my timing to help my mother who is currently recovering from surgery. Understanding the urgency of the situation, Chris assisted me quickly and effectively. I refer him as often as possible whenever someone inquires. More
by KIANDOLI
Employees Worked With
Chris Battaglia
June 07, 2018
best place for your MB service Chris Battaglia is the best! address my issues carefully, and make sure everything was done before the car is ready to be picked up. recommendations w Chris Battaglia is the best! address my issues carefully, and make sure everything was done before the car is ready to be picked up. recommendations were very professional, last but not least, he gets the job done nicely. More
by rukunlin1984
Employees Worked With
Chris Battaglia
June 07, 2018
Chris Battaglia Sevice Rep Chris was very helpful and keep me updated during the whole service process. Prestige is very Lucky to have such a thoughtful employee. I would recomm Chris was very helpful and keep me updated during the whole service process. Prestige is very Lucky to have such a thoughtful employee. I would recommend Chris to my associates. More
by APET607
Employees Worked With
Chris Battaglia
