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Mercedes-Benz of Paramus - Service Center
Paramus, NJ
932 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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932 Reviews of Mercedes-Benz of Paramus - Service Center
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June 22, 2018
Everything was perfect this time This last visit to Mercedes of Paramus was a pure delight. I dealt with David Rovello, who was pleasantly kind, precise and knowledgeable. Thank you. This last visit to Mercedes of Paramus was a pure delight. I dealt with David Rovello, who was pleasantly kind, precise and knowledgeable. Thank you. More
by NOVI333
Verified CustomerEmployees Worked With
David Rovello
June 21, 2018
Break, recall and vibration issue This was my second trip for the break squick and other new issues. I hope this will be the last. Monte service associate was awesome. He was very pro This was my second trip for the break squick and other new issues. I hope this will be the last. Monte service associate was awesome. He was very professional and knowledgeable. I recommend this dealership. More
by hyung765
Employees Worked With
Monte Harris
June 20, 2018
Seamless This was the first time I had dealt with Dave. He was personable and responsive to each issue. All issues We’re afresssed and he communicated The s This was the first time I had dealt with Dave. He was personable and responsive to each issue. All issues We’re afresssed and he communicated The status each day. The loaner was Right there when I arrived. Thanks Dave More
by Ed
Employees Worked With
Teresa Zarour, David Rovello
June 20, 2018
Professional & Courteous My experience here @ Prestige Motors exceeded any expectations I had. From the Sales, Finance & Service departments, I was treated like family. I re My experience here @ Prestige Motors exceeded any expectations I had. From the Sales, Finance & Service departments, I was treated like family. I recommend Prestige Motors for your next luxury car purchase. More
by SMONNELL
Employees Worked With
Jamali Howell, Billy Dye, Renee Fernandez
June 20, 2018
New tires Fantastic service & great pricing Had a loaner car available & work was completed on time Everyone was helpful & nice Pricing was as issue becau Fantastic service & great pricing Had a loaner car available & work was completed on time Everyone was helpful & nice Pricing was as issue because it was only tires but they were the same as any tire store in pricing More
by PHILLIP.BRUSSEL
Employees Worked With
Dave Delaney Dave Del Monico, Richie Nelson, Axel Arroyo
June 19, 2018
Thorough and Helpful Mark was very helpful, kept me apprised in the progress of repairs and was fair in assessing charges. I was very pleased with his professionalism, kno Mark was very helpful, kept me apprised in the progress of repairs and was fair in assessing charges. I was very pleased with his professionalism, knowledge and assists. Axel as always keeps the front operating smoothly and whenever he is there my experience is improved. More
by AGANDERSON
Employees Worked With
Mark, Del Monaco , Axel Arroyo
June 19, 2018
A littler slower then expected Services took too much time, waiting time was over 2 hours. I believe that more mechanics are need to expedite waiting time. Appointment for services Services took too much time, waiting time was over 2 hours. I believe that more mechanics are need to expedite waiting time. Appointment for services take up to three to four week need to take less. More
by RSTJUST
Employees Worked With
June 19, 2018
Very bad service and very very high cost I am so mad from your service About 10 months ago I had an expensive service at your area that count me over $ 6,000.00 When I received the car afte I am so mad from your service About 10 months ago I had an expensive service at your area that count me over $ 6,000.00 When I received the car after 5 days at your service area, I found 4 messages in the dashboard and 1 of these messages is in red color I retired back to the service and asked why? Chris F told me it is a computer problem and you just ignore it or it will cost me another $ 2,000.00 to chech the computer By the way 1 month before this incedent I had maintainance of the car for about $.1,000.00 Yesterday ( 6/18/2018 ) I broughtt the same car to Chris F to fix the wright back tire and reminded him that the tire is under warranty but when I went to pay he told me the charge is $ 181.87 way? More
by HASSANHEBELA
Employees Worked With
Christopher Furbacher
June 18, 2018
thanks axel great service...axel arroyo is the best member of the Mercedes benz of Paramus service team I would recommend anyone going to MB of Paramus to ask for great service...axel arroyo is the best member of the Mercedes benz of Paramus service team I would recommend anyone going to MB of Paramus to ask for axel by name! More
by LSAYEGH50
Employees Worked With
Axel Arroyo
June 16, 2018
Excellent !!! It was amazing the way I felt every time. Happy to be part of PARAMUS TEAM.i can give AAA+++for the job done in my car. God bless you It was amazing the way I felt every time. Happy to be part of PARAMUS TEAM.i can give AAA+++for the job done in my car. God bless you More
by LCKDEVELOPMENT
Employees Worked With
Carl from underwriting
