Mercedes-Benz of Paramus - Service Center

Short staffed led to long wait times Always friendly service...when someone is available to wait on you. It was apparent that service center was short staffed on the day of my visit. Th Always friendly service...when someone is available to wait on you. It was apparent that service center was short staffed on the day of my visit. This resulted in long wait times for drop off and pick up. Everyone was attentive in trying to service every customer but there just was not enough staff to service in timely manner. Chris as a service adviser was great. He was very helpful during my consultation. Turnaround time for actual service was great as well. More

Outstanding service in Service Dept Just leased an S -Class (dealer demo) and found a few 'spots' in the car that needed cleaning...we had planned to take it in to service on Friday but Just leased an S -Class (dealer demo) and found a few 'spots' in the car that needed cleaning...we had planned to take it in to service on Friday but, as life goes ,things did not go as planned. So we thought to bring it Saturday and wait for it.... Then, we found that my husband needed to get to his job unexpectedly and of course needing to do two things at one time is always a challenge. Keith in service to the rescue. Having dealt with this dealership for years (prior Prestige), we needed to get a loaner car so that my husband could get to his job and without a prior appointment to reserve one, it could be almost impossible. Of course, Saturday was very busy and indeed loaner cars were scarce... In steps Donna, the very sweet service receptionist. She passed me to her Service Manager, Keith. In moments, he listened to my predicament , placed me on hold for a minute and then told me he had a car. Seems like a simple management decision but not really. I realize Keith has a lot to deal with simultaneously and his ability and kindness to help me on the spot is beyond amazing and demonstrates his professionalism and his car for his customers. Keith is a wonderful service manager and a great asset to this dealership. More

Terrific Advice and Service Provided by Mark Resende My 2012 GL 350 had several items that required repair. Mark was conscientious in explaining issues and trying to find lower cost ways to fix the vehic My 2012 GL 350 had several items that required repair. Mark was conscientious in explaining issues and trying to find lower cost ways to fix the vehicle. Mark had the technician foreman diagnose and personally test drive the vehicle. Mark secured me a loaner car while my vehicle was being examined amid high demand for loaners. Mercedes-Benz of Paramus does a great job of supplying loaner cars to its clients. Mark was really good at e-mailing, texting and calling to keep me informed throughout the process. I really do appreciate his attention to details. More

met my expectaions Exhibited a professional and courtesy response to rectify an issue that was encountered when picking up my car after service.. Kief Ridley stepped up Exhibited a professional and courtesy response to rectify an issue that was encountered when picking up my car after service.. Kief Ridley stepped up on behalf of the customer...me. More

Great First Experience Chris was very helpful and the service wait time was exceptional. Car was back the next day, pick up was quick and timely. Great job overall. Chris was very helpful and the service wait time was exceptional. Car was back the next day, pick up was quick and timely. Great job overall. More

Great Experience I live in New York City and a driver came & pick up my car while delivering me a loaner and brought my care back to me upon completion of service. I live in New York City and a driver came & pick up my car while delivering me a loaner and brought my care back to me upon completion of service. More

Great As usual, the service was excellent. Greeted cordially when I brought in my car. The loaner was ready, and I was on my way. When I came back, my ca As usual, the service was excellent. Greeted cordially when I brought in my car. The loaner was ready, and I was on my way. When I came back, my car was taken care of mechanically, was cleaned and ready to go. Thanks More

Excellent experience ( as usual ) I’ve been coming here for years and even tho they’ve changed management ( which one would think would make things better at the dealership, but it has I’ve been coming here for years and even tho they’ve changed management ( which one would think would make things better at the dealership, but it has not, in fact it’s ruined the morale ) the people that work there is what separates them from the rest. They make you feel welcomed and give you all the attention you’d expect from the world’s most prestigious brand. More