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Mercedes-Benz of Paramus - Service Center
Paramus, NJ
933 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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933 Reviews of Mercedes-Benz of Paramus - Service Center
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July 19, 2018
Teresa was great!! Teresa, in service, was extremely pleasant and helpful and made sure that I was taken care of. Kudos to Teresa. The only issue I had was when I call Teresa, in service, was extremely pleasant and helpful and made sure that I was taken care of. Kudos to Teresa. The only issue I had was when I called in and the receptionist answered. She was rude and unprofessional. She cut me off in the middle of my sentence, telling me it was not her department. Then she transferred me to a voice mail. I was not happy at all. You should not have people like that working for you that are not customer centric. Teresa was very nice and she took care of me - it was a good thing because I would not have recommended you any longer if Teresa did not answer the phone next. Also, Bob - the driver, was so very nice. More
by RMPAOLE11
Verified CustomerEmployees Worked With
Other Employees :
The only person I had trouble with was the receoptionist when I called. She was very unprofessional.
July 18, 2018
Repairs/Tires Communication failedto meet expectations. It seems that there are not enough personnel to handle the number of customers per service specialist and to Communication failedto meet expectations. It seems that there are not enough personnel to handle the number of customers per service specialist and to complete repairs in a timely manner. More
by EQUIRNE17
Employees Worked With
Joe Candela
July 17, 2018
Attitude and Demeanor Issues Joe Candela and Kief Ridley are polite and professional. Monte Harris is the reason for this poor overall rating. Management needs be aware of his poo Joe Candela and Kief Ridley are polite and professional. Monte Harris is the reason for this poor overall rating. Management needs be aware of his poor attitude, and disrespectful behavior. Refer to incident on July 9, 2018. I was completely disgusted with his behavior, and for that matter, the behavior of the customer he was speaking with. Absolutely unacceptable. This isn't the first time I was completely disregarded and treated like I was invisible, upon arriving for scheduled services. I guess my quiet, polite, and soft spoken demeanor are not appreciated. Maybe I need to go elsewhere for a vehicle in the future, and never purchase a Mercedes-Benz again. Absolutely disgusted. More
by R17
Employees Worked With
Joe Candela, Kief Ridley
July 17, 2018
Another Great Experience I have been a customer at Prestige for the last 12 years and have always been VERY satisfied with the service department. Axel Arroyo is the perfect s I have been a customer at Prestige for the last 12 years and have always been VERY satisfied with the service department. Axel Arroyo is the perfect service rep. Adds 100% value to Prestige. A true professional and excellent customer service. More
by Raulmillan13
Employees Worked With
Axel Arroyo, Monte Harris
July 17, 2018
Very long wait and extortion for good review I had terrible experience rhere with huge wait I also was mislead with price of service I was never notified ahead of time also reps would give reduct I had terrible experience rhere with huge wait I also was mislead with price of service I was never notified ahead of time also reps would give reduction if I gave good review on gmail terrible way to do business I bought 3 Mercedes there within 5 years being a Paramus resident but I will never by another and I will tell my companies I deal with to go to ray catena it other place More
by INSUREMAN100
Employees Worked With
Please check your records
July 17, 2018
service Axel is amazing face of the service department. He seems to have been there for ever, since I purchased my 1982 300SD. I bring my 3 vehicles here foe Axel is amazing face of the service department. He seems to have been there for ever, since I purchased my 1982 300SD. I bring my 3 vehicles here foe service because it always is an excellent experience. If my chance something is missed it is promptly rectified. Hats off to Dave DelMonico and Rich Nelson. More
by DGREAS
Employees Worked With
Dave DelMonico, Richie Nelson, Axel Arroyo
July 16, 2018
Customer Service Needs Improvement Recently I was at the dealership for a service appointment. This was the second time in the past year I came for a service appointment. Unfortunatel Recently I was at the dealership for a service appointment. This was the second time in the past year I came for a service appointment. Unfortunately, the same concerns surfaced - poor customer service. Although the service on the car and the waiting area were fine, the amount of time I had to wait to be acknowledged as a customer was unacceptable. I saw lots of people scurrying around but yet it took about 10 minutes for someone to come up and serve me. For my next service, I am considering another Mercedes-Benz dealership. More
by CPAMELA413
Employees Worked With
David Rovello
July 16, 2018
Sorry to hear new owners are ruining a good dealership. The new owners have laid off technicians. Now customers have to wait days for their cars. Your employees give good friendly Service and should be trea The new owners have laid off technicians. Now customers have to wait days for their cars. Your employees give good friendly Service and should be treated better. More
by CHARLES.DEROSA
Employees Worked With
Don’t know them
July 16, 2018
Axle was amazing, as usual. Dave Del Monico was also great. I have given this excellent rating because I have always had excellent service. Axle Arroyo is so knowledgeable and always make me feel confident tha I have given this excellent rating because I have always had excellent service. Axle Arroyo is so knowledgeable and always make me feel confident that my vehicle will be properly maintained. He's extremely courteous and helpful. This is the first time I met Dave Delmonico. He was also great to work with. As a matter of fact, I will ask for him the next time I need servicing. This is our fifth Mercedes and with this service, it will not be our last. And they were all purchased at your dealership. More
by BARBARASABELLA
Employees Worked With
Dave DelMonico, Axel Arroyo
July 13, 2018
Great service! Axel was and is always such a joy. He is very friendly and professional. He makes our trips to the service department enjoyable. I am very pleased wit Axel was and is always such a joy. He is very friendly and professional. He makes our trips to the service department enjoyable. I am very pleased with our overall service on our G550. More
by GOVI2327
Employees Worked With
Axel Arroyo
