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Mercedes-Benz of Paramus - Service Center

Paramus, NJ

3.7
932 Reviews

932 Reviews of Mercedes-Benz of Paramus - Service Center

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July 26, 2018

The best profestional ppl and best quality service- price This is my first care after prestige bought out by Paramus MB, I had purchase from presitge and I think i found great quality and service from Mr Robe More

by DHARMESHDAVID
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Kant
July 25, 2018

Poor overall service My car sat at the dealer for nearly one month while no body would provide any guidance. I had to finally speak to senior management to get car finally More

by ALFREDOALONSO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Defrancesco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richie Nelson, Joe Candela
Jul 25, 2018 -

Mercedes-Benz of Paramus responded

Alfredo, we are very sorry for the inconveniences you encountered with us. It is unacceptable that your vehicle took that long to service and we are looking into this matter with upper management. We apologize again, and hope you have a great day.

July 25, 2018

Prompt and understanding Wheel & Tire protection plan i purchased saved me couple thousand dollars. And the service advisor Mr Monte was very friendly and was in constant touc More

by Gangadhar Dimmeta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Monte Harris
July 25, 2018

Good Service It is always a nice feeling when you enter the service department and are greeted by Axel, who always remembers your name and is very attentive to any More

by TREBOR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Axel Arroyo
July 25, 2018

Service Car service..Alex was great. It would be great if someone understood and could explain the new Uber drop off / pick up service that you are now offe More

by RASIKUPATEL
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Teresa Zarour
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 25, 2018

Recall Repair I took my vehicle to Prestige Motors to have a recall performed. I said I would like to wait since the recall repair was to take one hour. The service More

by MB❤️
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Christopher Furbacher, Axel Arroyo
July 25, 2018

Great sales amd great service. Robert Texidor made my new leased car so easy. He worked my deal with ease. He under stood what I wanted. Teresa Zarour helped with my schedule my se More

by BILLB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Teresa Zarour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Rovello, Robert Texidor, Axel Arroyo, Monte Harris
July 24, 2018

bad service had car for two weeks tried to rip me off 6000 in repair don't trust new owners I can write for ever 600 to fix cup holder More

by FRANK.LAEZZA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
David Delmonico
Jul 25, 2018 -

Mercedes-Benz of Paramus responded

Frank, we apologize for any inconveniences you encountered with us. We have alerted upper management of this issue, and if you would like to further discuss it please contact our service department at your earliest convenience and a manager will be happy to speak with you.

July 24, 2018

Not too happy I brought my car in for a free multi point check up, when I got home the check tire pressure light was on. I guess they didn't check the tire pressure More

by ROMASIRI
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
CJ, Axel Arroyo
July 23, 2018

PERFECT I'm dealing with the dealership over 10 years (sales and service) and always I have a great experience !!! Friendly Professional Quick and always try More

by BOMBA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Amelio, Christopher Furbacher, David Rovello, Axel Arroyo
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