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Mercedes-Benz of Paramus - Service Center
Paramus, NJ
933 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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933 Reviews of Mercedes-Benz of Paramus - Service Center
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August 06, 2018
I need to find a new dealer Since the new ownership the service is harebell. I had my car in for service and on my way home the check engine light came on and now to get that cor Since the new ownership the service is harebell. I had my car in for service and on my way home the check engine light came on and now to get that corrected I need to reschedule a new service call and to get a loner now i need to wait 2week but in the mine time i have to go on a 2,000 mile road trip. I will find a new dealership that knows how to treat there customers. More
by TJOVANOSKI
Verified CustomerEmployees Worked With
no employee
August 06, 2018
Professional, timely and thorough! I have always been extremely satisfied with the service and the outcome obtained at Mercedes-Benz of Paramus. On my last visit I was in dire need of I have always been extremely satisfied with the service and the outcome obtained at Mercedes-Benz of Paramus. On my last visit I was in dire need of having a new alternate battery replaced because of requirements to do significant out-of-state driving the next day! I was accommodated with a smile! Thank you Mercedes-Benz of Paramus. More
by KWRAS
Employees Worked With
Glenn Morato
August 06, 2018
What, no loaner cars? I made my service appointment 2 weeks out, and was told there were no loaner cars available. I have NEVER had to book that far out to get a car. I de I made my service appointment 2 weeks out, and was told there were no loaner cars available. I have NEVER had to book that far out to get a car. I decided to wait the 1 hour I was told it would take to do the service. After sitting there for 1 1/2 hours, I was told they needed more time. I did not have more time to give them . My wonderful service manager Chris, stepped right in and got me a loaner car within 5 minutes and sent me on my way to another appointment. When I returned, he had my car waiting out front, not the usual long wait at pick up time. More
by KKASSA
Employees Worked With
Chris Battaglia
August 04, 2018
Thoroughly professional service with a focus on the customer This was my first experience with the dealership since its change of ownership. From scheduling of the service appointment, for a recall matter that M This was my first experience with the dealership since its change of ownership. From scheduling of the service appointment, for a recall matter that Mercedes-Benz issued, to the drop off, pick-up of a loaner vehicle to the final completion of the work and pick-up of my vehicle at the dealership, the service was excellent on all counts. The service experience at this location has always been excellent and the new ownership is continuing that tradition in my view. Definitely a Mercedes-Benz dealership I have confidence in continuing to do business with. More
by PAUL-FOSSA
Employees Worked With
David Delmonico
August 03, 2018
He is so nice He was so nice and patiently to us until we buy the dreamily car,we were hard to buy the car,the reason is my credit was low,but still he helped me ou He was so nice and patiently to us until we buy the dreamily car,we were hard to buy the car,the reason is my credit was low,but still he helped me out,that was amazing More
by wygui2007
Employees Worked With
Robinson Espinal
August 03, 2018
No appoinment and everything was great. I blew a tire on the road and I was in and out in under two hours without an appointment. Everything was great. They even washed it despite the fact I blew a tire on the road and I was in and out in under two hours without an appointment. Everything was great. They even washed it despite the fact that it was raining. More
by CPUGEEK
Employees Worked With
Axel Arroyo
August 03, 2018
Great waiting area. I did not mind waiting 4 hours because beverages are excellent. Need to spray against mosquitoes. Choice of sandwiches not as good as in the past. I did not mind waiting 4 hours because beverages are excellent. Need to spray against mosquitoes. Choice of sandwiches not as good as in the past. More
by adamandeve31425
Employees Worked With
Teresa
August 03, 2018
Awful. Never again will I go to this dealer This is my first Mercedes and this was my first service call (a recall and very simple repair). I made my appointment weeks in advance and reserved a This is my first Mercedes and this was my first service call (a recall and very simple repair). I made my appointment weeks in advance and reserved a loaner car. Long story short... I went to drop the car on time, only to be told after 40 minutes that there was no loaner for me. Someone had to drive me home (missed two appointments that day). Car was supposed to be serviced and delivered by the next morning at 9 am, and I was supposed to receive a confirmation (of course, no call), but the next day when I called to make sure the car was coming, I was told "paperwork was being gathered" and 40 minutes later I got a call from the manager (now 10:30) to let me know the car was not worked on yet. No notes in the file, no instructions about delivering the car... need I go on? Car was finally delivered by the manager at around 1. He was apologetic but it was too late to really fix what happened. Shockingly bad customer service and completely unacceptable for a high end car company. More
by candymom
Employees Worked With
Dave Delaney
August 02, 2018
Process that took place in getting yearly maintenance servic I took my car in for its yearly service on Thursday, July 26th. I know that it would take a day or so to complete a 70,000 mile check up. As usual I I took my car in for its yearly service on Thursday, July 26th. I know that it would take a day or so to complete a 70,000 mile check up. As usual I was given a loaner car. On Saturday I received a call from Teresa Zarour, my Service Advisor, who informed me that my car would need front pads and rotors for which I agreed to replace. She also indicated that my car would be ready by Monday afternoon. As she indicated, she called on Monday to say the car was ready for pick up and had been washed/cleaned as usual. I know it took a little longer than usual, but I had a loaner, for which I thank you, Teresa kept me informed, and the car is rides so much better. More
by LIZSILVESTRI
Employees Worked With
Teresa Zarour
August 02, 2018
60K Mile Service Dan was very friendly, very efficient. I was in and out of the dealer within 15 minutes along with a loaner. Upon return my car was clean and all serv Dan was very friendly, very efficient. I was in and out of the dealer within 15 minutes along with a loaner. Upon return my car was clean and all service was performed properly. I would not expect anything less from a Mercedes Dealer. Very Happy with service. Thank you. More
by cacosta619
Employees Worked With
Dan Murphy
