Mercedes-Benz of Paramus - Service Center

Professional, timely and thorough! I have always been extremely satisfied with the service and the outcome obtained at Mercedes-Benz of Paramus. On my last visit I was in dire need of I have always been extremely satisfied with the service and the outcome obtained at Mercedes-Benz of Paramus. On my last visit I was in dire need of having a new alternate battery replaced because of requirements to do significant out-of-state driving the next day! I was accommodated with a smile! Thank you Mercedes-Benz of Paramus. More

What, no loaner cars? I made my service appointment 2 weeks out, and was told there were no loaner cars available. I have NEVER had to book that far out to get a car. I de I made my service appointment 2 weeks out, and was told there were no loaner cars available. I have NEVER had to book that far out to get a car. I decided to wait the 1 hour I was told it would take to do the service. After sitting there for 1 1/2 hours, I was told they needed more time. I did not have more time to give them . My wonderful service manager Chris, stepped right in and got me a loaner car within 5 minutes and sent me on my way to another appointment. When I returned, he had my car waiting out front, not the usual long wait at pick up time. More

Thoroughly professional service with a focus on the customer This was my first experience with the dealership since its change of ownership. From scheduling of the service appointment, for a recall matter that M This was my first experience with the dealership since its change of ownership. From scheduling of the service appointment, for a recall matter that Mercedes-Benz issued, to the drop off, pick-up of a loaner vehicle to the final completion of the work and pick-up of my vehicle at the dealership, the service was excellent on all counts. The service experience at this location has always been excellent and the new ownership is continuing that tradition in my view. Definitely a Mercedes-Benz dealership I have confidence in continuing to do business with. More

He is so nice He was so nice and patiently to us until we buy the dreamily car,we were hard to buy the car,the reason is my credit was low,but still he helped me ou He was so nice and patiently to us until we buy the dreamily car,we were hard to buy the car,the reason is my credit was low,but still he helped me out,that was amazing More

No appoinment and everything was great. I blew a tire on the road and I was in and out in under two hours without an appointment. Everything was great. They even washed it despite the fact I blew a tire on the road and I was in and out in under two hours without an appointment. Everything was great. They even washed it despite the fact that it was raining. More

Great waiting area. I did not mind waiting 4 hours because beverages are excellent. Need to spray against mosquitoes. Choice of sandwiches not as good as in the past. I did not mind waiting 4 hours because beverages are excellent. Need to spray against mosquitoes. Choice of sandwiches not as good as in the past. More

Process that took place in getting yearly maintenance servic I took my car in for its yearly service on Thursday, July 26th. I know that it would take a day or so to complete a 70,000 mile check up. As usual I I took my car in for its yearly service on Thursday, July 26th. I know that it would take a day or so to complete a 70,000 mile check up. As usual I was given a loaner car. On Saturday I received a call from Teresa Zarour, my Service Advisor, who informed me that my car would need front pads and rotors for which I agreed to replace. She also indicated that my car would be ready by Monday afternoon. As she indicated, she called on Monday to say the car was ready for pick up and had been washed/cleaned as usual. I know it took a little longer than usual, but I had a loaner, for which I thank you, Teresa kept me informed, and the car is rides so much better. More

60K Mile Service Dan was very friendly, very efficient. I was in and out of the dealer within 15 minutes along with a loaner. Upon return my car was clean and all serv Dan was very friendly, very efficient. I was in and out of the dealer within 15 minutes along with a loaner. Upon return my car was clean and all service was performed properly. I would not expect anything less from a Mercedes Dealer. Very Happy with service. Thank you. More

Awesome Service While driving the other night, my “check tore” light came on. I happened to be right near the dealer so I stopped in. They took care of my car immedia While driving the other night, my “check tore” light came on. I happened to be right near the dealer so I stopped in. They took care of my car immediately and I was on my way in no time. More