Mercedes-Benz of Paramus - Service Center

Great Service. Great service and they took care of everything in a timely fashion. they replaced the tire that had a nail stuck in it and checked out the windshield Great service and they took care of everything in a timely fashion. they replaced the tire that had a nail stuck in it and checked out the windshield too. More

excellent service! Brought SUV in for 40,000 maintenance. Just so happens I had a problem occur on the way to appointment. They kept vehicle an extra day (while I had a Brought SUV in for 40,000 maintenance. Just so happens I had a problem occur on the way to appointment. They kept vehicle an extra day (while I had an equivalent loaner vehicle to drive) until problem was resolved. Dan Murphy, the service rep was very professional and a delight to work with. More

Quick and Easy My service was super quick and easy. From the moment I drove in to the moment I drove off everyone was super friendly and attentive. My service was super quick and easy. From the moment I drove in to the moment I drove off everyone was super friendly and attentive. More

Best of a bad situation I have a brand new 2018 Sl 450 with 1200 miles it’s been back to the dealer three different times mainly for brake noise And several other annoying I have a brand new 2018 Sl 450 with 1200 miles it’s been back to the dealer three different times mainly for brake noise And several other annoying problems my service advisor Dave was amazing pretty annoyed every time it goes in I have to wait a week to get it back but that’s not the service department fault it’s more so a hundred thousand dollar lemon ..... also The service advisor manager was extremely helpful guiding me to contact Mercedes because the dealer cannot do anything at this point they replaced the brakes twice and still have the same problem...... More

Normal Servive Above and Beyond Dan is an utmost professional. He provided timely communication and clearly explained all the work completed on the car. I got the car detailed, as we Dan is an utmost professional. He provided timely communication and clearly explained all the work completed on the car. I got the car detailed, as well, and it is like a brand new car. More

Awesome!!! My service experience was wonderful, my service adviser was very helpful, friendly and kind.. The loner car delivere/pick-up person was extremely n My service experience was wonderful, my service adviser was very helpful, friendly and kind.. The loner car delivere/pick-up person was extremely nice. Thanks for a beautiful experience. More

excellent. First class ! first class 5 star service all the way! Great experience from sales to service. Jamali and Teresa exceeded my expectations. Buying another car very so first class 5 star service all the way! Great experience from sales to service. Jamali and Teresa exceeded my expectations. Buying another car very soon! More

basic service I worked with Teresa and she was excellent. I have 2 complaints When I pulled into the service area no one was present at the desk. after approx 10 mi I worked with Teresa and she was excellent. I have 2 complaints When I pulled into the service area no one was present at the desk. after approx 10 min waiting someone finally appeared to help me. Even though 10 minutes is not a long time I didn't expect the service desk area to be empty at a Mercedes dealer, When i finally met with Teresa everything went well. As a former Prestige MB owner I am familiar with bringing my car in for a basic service. In the past my car would be finished and ready fo pick up the same day. This time it took until the next day. More