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Mercedes-Benz of Paramus - Service Center
Paramus, NJ
933 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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933 Reviews of Mercedes-Benz of Paramus - Service Center
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August 15, 2018
5 star service! Every time I bring my car in for service, I am addressed almost immediately and taken care of within minutes. I brought another car in for service to Every time I bring my car in for service, I am addressed almost immediately and taken care of within minutes. I brought another car in for service to another luxury dealership a few days later and waited almost an hour before I could leave. More
by JENNIFERLBRESLIN
Verified CustomerEmployees Worked With
Dan Murphy
August 15, 2018
Great Service. Great service and they took care of everything in a timely fashion. they replaced the tire that had a nail stuck in it and checked out the windshield Great service and they took care of everything in a timely fashion. they replaced the tire that had a nail stuck in it and checked out the windshield too. More
by GEMMA.BAE
Employees Worked With
August 14, 2018
Not on a rainy day I forgot they usually wash my car but this time The car had something in the back like dirt .After all the wait and keeping the car for three days t I forgot they usually wash my car but this time The car had something in the back like dirt .After all the wait and keeping the car for three days the least they could have done is wash it.I had stated before that it was raining the day I took my car in the floor was soooo slippery and my mother and I almost slipped. You had a poor kind young lady that helped my mother then I had to wait 30 mins. While you had lots of people working there were at least seven people waiting just to get started. I came back 3 days later and had to wait again. They couldn't decide whether the tire was fixed or not. More
by FMARQUEZACOSTA
Employees Worked With
Chris Battaglia
August 14, 2018
excellent service! Brought SUV in for 40,000 maintenance. Just so happens I had a problem occur on the way to appointment. They kept vehicle an extra day (while I had a Brought SUV in for 40,000 maintenance. Just so happens I had a problem occur on the way to appointment. They kept vehicle an extra day (while I had an equivalent loaner vehicle to drive) until problem was resolved. Dan Murphy, the service rep was very professional and a delight to work with. More
by gratefull
Employees Worked With
Dan Murphy
August 14, 2018
Quick and Easy My service was super quick and easy. From the moment I drove in to the moment I drove off everyone was super friendly and attentive. My service was super quick and easy. From the moment I drove in to the moment I drove off everyone was super friendly and attentive. More
by overa8372
Employees Worked With
Christopher Furbacher, Robert Texidor
August 13, 2018
Best of a bad situation I have a brand new 2018 Sl 450 with 1200 miles it’s been back to the dealer three different times mainly for brake noise And several other annoying I have a brand new 2018 Sl 450 with 1200 miles it’s been back to the dealer three different times mainly for brake noise And several other annoying problems my service advisor Dave was amazing pretty annoyed every time it goes in I have to wait a week to get it back but that’s not the service department fault it’s more so a hundred thousand dollar lemon ..... also The service advisor manager was extremely helpful guiding me to contact Mercedes because the dealer cannot do anything at this point they replaced the brakes twice and still have the same problem...... More
by MVENTRICELLI0
Employees Worked With
David Delmonico
August 13, 2018
terrible new owners- slow service - poor help overall - everyone seemed to be on vacation the same EXACT day. The ONE AND ONLY helpful one there was Axel - new owners- slow service - poor help overall - everyone seemed to be on vacation the same EXACT day. The ONE AND ONLY helpful one there was Axel - but it was his day off. Things were in disarray without him there More
by JASON@NWMEDBILL.COM
Employees Worked With
Axel Arroyo
August 13, 2018
Normal Servive Above and Beyond Dan is an utmost professional. He provided timely communication and clearly explained all the work completed on the car. I got the car detailed, as we Dan is an utmost professional. He provided timely communication and clearly explained all the work completed on the car. I got the car detailed, as well, and it is like a brand new car. More
by CAPTSHEEHAN
Employees Worked With
Dan Murphy
August 11, 2018
Awesome!!! My service experience was wonderful, my service adviser was very helpful, friendly and kind.. The loner car delivere/pick-up person was extremely n My service experience was wonderful, my service adviser was very helpful, friendly and kind.. The loner car delivere/pick-up person was extremely nice. Thanks for a beautiful experience. More
by MDPA7
August 10, 2018
excellent. First class ! first class 5 star service all the way! Great experience from sales to service. Jamali and Teresa exceeded my expectations. Buying another car very so first class 5 star service all the way! Great experience from sales to service. Jamali and Teresa exceeded my expectations. Buying another car very soon! More
by BONNIEMELENDEZ007
