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Mercedes-Benz of Paramus - Service Center
Paramus, NJ
932 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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932 Reviews of Mercedes-Benz of Paramus - Service Center
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August 17, 2018
Person answering phone needs work not HELPFUL Person answering the phone NOT HELPFUL ON hold and does not come back to help have to continue calling back only to just get someone voice mail Person answering the phone NOT HELPFUL ON hold and does not come back to help have to continue calling back only to just get someone voice mail More
by CHEANDREAN
Verified CustomerEmployees Worked With
Joel Castaneda
August 17, 2018
Greeted warmly with little wait time Although it took 3 days to diagnose, a loaner car was available. My bill was adjusted once they realized I was trading in the car to purchase a new v Although it took 3 days to diagnose, a loaner car was available. My bill was adjusted once they realized I was trading in the car to purchase a new vehicle. More
by RODGERSACHSK
Employees Worked With
Scott Gordon
August 17, 2018
Needs improvement After being very poorly service by Mercedes-Benz roadside assistance program, they finally sent a third-party tow service to us. Our vehicle was tow After being very poorly service by Mercedes-Benz roadside assistance program, they finally sent a third-party tow service to us. Our vehicle was towed to mercedes-Benz of Paramus dealership as a result of a damaged tire and rim . We were told a loaner car would be made available to us. When we arrived at the dealership to meet our car, we waited approximately 15 minutes for someone to assist us. When someone finally came to assist us, they apologized saying that a lot of the people were out to lunch. We then learned that the loaner car that was supposed to be waiting for us, was not available. We eventually were put in touch with the service advisor named Glenn would who was very accommodating More
by KWILSONNJ
Employees Worked With
Jennifer, Ali, Axel Arroyo, Glenn Morato
August 16, 2018
Poor planning and management It took almost 3 weeks to make an appointment for a Service A ( basically an oil change) and a another 3 days to get the car back! Any other dealershi It took almost 3 weeks to make an appointment for a Service A ( basically an oil change) and a another 3 days to get the car back! Any other dealership or mechanic would have had my car back within the same day? I had to stay in the area for my job not knowing when my car was going to be ready. It is bad enough I have to travel a half hour to get to the dealership, another 45 minutes to get out of the dealership and then again the only time they were quick was to take my money. More
by gpnelsoncos
Employees Worked With
My salesman is no longer with the company, and the service advisor has nothing to do with the poor scheduling and performance of Mercedes Benz of Paramus.
August 16, 2018
Communication Gap Better communication needed- had to call twice to check on status of a recall/repair. Didn’t get an update until 2 days after dropping off the vehicle Better communication needed- had to call twice to check on status of a recall/repair. Didn’t get an update until 2 days after dropping off the vehicle. More
by JEL82392
Employees Worked With
August 16, 2018
Not that impressed I had to drop my car off for service and I waited at the counter at least five minutes while several employees just walked past me without even speak I had to drop my car off for service and I waited at the counter at least five minutes while several employees just walked past me without even speaking or asking if I needed help. Finally a. young lady came to ask me if I needed help and I said yes I've been waiting here for a while and she did finally get someone to wait on me. I have to say they put me in a E3 hundred series from my C class so that was quite an upgrade. I think they do that so it will give you the better car hoping you'll upgrade on the spot! Upon my return it wasn't much better. There is no direction when you come in to greet you and direct you to the right person. I wasn't the only one feeling the frustration. It seems like a big runaround game. And I found the people at the service desk that's is outside very rude. They stand around and spoke to each other and did not even bother to smile.. I will take my car back there only because of the convenience but I think at their next staff meeting and needs to be a conversation about how to please the customer and greet the customer. More
by RHONJACKSON
Employees Worked With
August 16, 2018
"over and above" Keif Ridley and Axel Arroyo made sure that my service experience exceeded expectations. They took the time to make sure I completely understood the is Keif Ridley and Axel Arroyo made sure that my service experience exceeded expectations. They took the time to make sure I completely understood the issues with my car and that I was satisfied with the outcome. These two knowledgable employees deserve to be recognized for going over and above an excellent level of customer service. More
by PTJAIME
Employees Worked With
Kief Ridley, Axel Arroyo
August 15, 2018
flat tire the service for the flat tire was quick I was surprised usually they take for ever. I was glad I got to go home early then usual. the service for the flat tire was quick I was surprised usually they take for ever. I was glad I got to go home early then usual. More
by JOYSUEP
Employees Worked With
August 15, 2018
Very disappointing The loaner was not available as promised. The Service advisor told me, I know you have requested a loaner but none is available. Meanwhile, at the ne The loaner was not available as promised. The Service advisor told me, I know you have requested a loaner but none is available. Meanwhile, at the next desk a customer was being told, let me get your loaner for you. I requested the cost of having my brake pedal pad replaced. This was not furnished to me. After waiting for my car to be service for 4 hours, I paid for bill and got in my car. After starting the car, the warning alert for the right light and tire pressure appeared. The light needed to be replaced and the tire pressure required attention. I was told to replace the light the cost would be $85.00. Fortunately, I was told the service manager elected not to charge me servicing after I paid for service. I have used the Paramus Mercedes Benz dealership for service since I purchased my ML350. After yesterday's visit I will now re-consider my choice. This was the worst Service Advisor that I have ever encountered, no customer service friendly attitude. He made me feel very unwanted as a customer. More
by THDuncan
Employees Worked With
Steve Dufalo
August 15, 2018
5 star service! Every time I bring my car in for service, I am addressed almost immediately and taken care of within minutes. I brought another car in for service to Every time I bring my car in for service, I am addressed almost immediately and taken care of within minutes. I brought another car in for service to another luxury dealership a few days later and waited almost an hour before I could leave. More
by JENNIFERLBRESLIN
Employees Worked With
Dan Murphy
