Mercedes-Benz of Paramus - Service Center

Courteous, extremely helpful. Picked my car up and dropped off and everyone i came in contact with either by phone or in person was very professional and kind! Picked my car up and dropped off and everyone i came in contact with either by phone or in person was very professional and kind! More

Initially I was denied a loaner because of the age of my Mercedes even though we had purchased it from them. Then the wrong Sun roof was ordered by them and I would be out of a car for several days. They t Mercedes even though we had purchased it from them. Then the wrong Sun roof was ordered by them and I would be out of a car for several days. They told they had no loaners. But a family friend who knew about cars spoke to someone and I was then provided with a loaner. Otherwise I would have happily provided 5 stars. That was stressful and they should have provided a loaner at the start because it would have been good business to be treated better. They should have started in a positive way because one never knows when the customer is going to purchase another Mercedes and there are other dealerships. Otherwise, all the staff were polite. More

The work was done very wet very very very fast and was done very well done very well More

I own 5 sprinter vans . Very poor turn around time . With an appointment still takes 2 days for an emissions recall . I loose money . When the vehicle is down . Very poor turn around time . With an appointment still takes 2 days for an emissions recall . I loose money . When the vehicle is down . More

People are very nice and very professional. Service pickup is quick easy and very clean and on time. Service pickup is quick easy and very clean and on time. More

Seamless service from drop off to transportation. My car was also done in the time frame promised. My car was also done in the time frame promised. More

Everything was well done I still suggest loaners for none Mercedes’ Benz owners if the vehicle will be there longer than a day none Mercedes’ Benz owners if the vehicle will be there longer than a day More

They are Always on top of all issues . Great communicators and timely excellent service consistently . Great communicators and timely excellent service consistently . More

Last 2 visits were problems with service advisors , also very difficult to get through? Communication is a problem! very difficult to get through? Communication is a problem! More

All routine service was excellent. Minor body work was excellent. Rear luggage issue was not resolved; issue started again within a few days. I took the vehicle to Mercedes Benz Fairfi Minor body work was excellent. Rear luggage issue was not resolved; issue started again within a few days. I took the vehicle to Mercedes Benz Fairfield CT - issue was resolved while I waited - 100% satisfied with their service More