Mercedes-Benz of Paramus - Service Center

Just can't do it anymore. Asked for a repair of warrantied item. I know that it was warrantied because a Freightliner service center told me as such, but they couldn't repair u Asked for a repair of warrantied item. I know that it was warrantied because a Freightliner service center told me as such, but they couldn't repair under warranty because they are Freightliner Dealer. They had to call me back 3 times to "adjust the price". I can't do this anymore. Service costs are not suitable for business/construction needs. If the vehicle had an appointment for 7 am to be dropped off, the vehicle should have been ready within the same day. Instead, I receive a call at the end of the day asking for authorization for repairs. That keeps the van for another day. ( First I was Quoted $750 for side chain repair, Freightliner was $250 Cheaper, but...ok...but when vehicle was ready...$1500+ including charging for repairs for warrantied items.) I don't appreciate this type of business practice. Turnaround should be much faster for the cost of service. Keeping the vehicle for 2+ days is not acceptable. And this doesn't even begin to skim the topic of my father's experience within the same amount of time. Service had his car for over 1 week, and the vehicle wasn't even looked at. Seriously? The only two good people at this dealership are Chris Furbacher & James ( Sprinter Mechanic ). I forgot who I worked with last time, but it tells me to select 10 employees.. These 10 employees are only selected for the sake of selection, not that I worked with them. I didn't ask to give you a survey, you emailed me asking. This is my experience. More

Very professional I am very pleased with the service department. They are very professional and friendly, the waiting area is very clean and with many beverage and snac I am very pleased with the service department. They are very professional and friendly, the waiting area is very clean and with many beverage and snack options. More

Unprofessional; Overpriced; Unfriendly I had one of the worst experiences with this dealership. It took them three weeks just to give me an update on the status of my vehicle. The constantl I had one of the worst experiences with this dealership. It took them three weeks just to give me an update on the status of my vehicle. The constantly gave the excuses that my phone number didn't work. From the billions of times I called them, I got in touch with them twice. During that time they wasted the first 15 mins blaming not contacting me on my phone and then they would try to "show" me how they are calling and the phone didn't work. As they "called" me, guess what- IT SHOWED UP ON MY PHONE and I PICKED UP! So obviously, they were just lying that they couldn't get into contact with me; despite the fact that I have two phone numbers and two emails on file so I find it quite unbelievable that neither my phone or voicemail didn't work to get an update on the status of my vehicle. Giving them the benefit of the doubt, I personally called the person owning my account, Joe Candella, every day 4-5 times a day and I got a voicemail every single time. One day I desperately needed an update because I was flying out of the country and needed my vehicle to be complete so I called literally every hour on the hour and NO RESPONSE nor callback. When I got fed up with calling Joe directly, I called the front desk asking to speak with the manager on duty or another person who could give me an update. The times I spoke with the lady at the front desk she was extremely rude and just transferred me back to the voicemail of the Joe because he was the only "owner" of my account. The one time I asked her to transfer me to the manager on duty, Keif Ridley, I also got a voicemail. In order to get an update, I had to personally go into the office to finally be able to speak to someone to not only confirm that their received my vehicle but also the work that I wanted them to do on it. If it wasn't for the morning shift manager, Chris Battaglia, I probably would have waited another week to hear anything about my car. Chris was fabulous. He was great at explaining to me the service that would be needed, the price, and how long it would take. While he was great to work, unfortunately, once you get a person assigned to your car then they are required to be your contact. Overall, they are very unorganized over there since they were purchased by a new company. They tried to make it up to me by giving me a discount on my service but even with the discount, they made it sound like that THEY were doing ME the favor because of their horrible service. While the actual car mechanical service quality is great, the horrendous treatment by the front staff makes this place not worth the trouble. For the amount I am paying to fix my car, I'm expecting impeccable service from the delivery of my vehicle to the picking up of my vehicle. That is not something I experienced during my most recent encounter with this company. Therefore, I wouldn't recommend this place anymore. More

Air Conditioning repair Car was in for ac service,kept for several days. One week later back in for same issue again kept for several days.. car wash was a disgrace, windo Car was in for ac service,kept for several days. One week later back in for same issue again kept for several days.. car wash was a disgrace, windows were worst than when I dropped off car. Lots of room for dealership improvement Dan Murphy was excellent through out More

Respectful and informative Steve took time to give a thorough explanation of the service and repair needed on my car. He noted the benefits of doing it right even though, upfron Steve took time to give a thorough explanation of the service and repair needed on my car. He noted the benefits of doing it right even though, upfront, it may be more costly here than with a general mechanic. Every staff member I encountered was respectful and efficient. Use of a loaner car saved me a lot of time and hassle. More

mercedes covered a steering rod that cracked dave took the time to see if merecedes could give me a discount on the very expensive part i needed...most would not have. hes a stand up guy and mad dave took the time to see if merecedes could give me a discount on the very expensive part i needed...most would not have. hes a stand up guy and made the whole process super great! More

Disorganized service department I had an appointment end of July for a recall problem on my e 400. I reserved a loaner and had to wait one month for this loaner . No loaner was avail I had an appointment end of July for a recall problem on my e 400. I reserved a loaner and had to wait one month for this loaner . No loaner was available when I showed up for my appt. . Service manager suggested I leave the service dept that day and they would contact me and arrange to drop off a loaner and take my car to fix this recall problem . That was July 30 and still no phone call. when it was Prestige Mercedes their set ice drop was IMPECCABLE. Benzel is looking better for the next lease. More

Twenty thousand mile serve Came and waited for car, gave approximate time and cost for service. All worked out good! Greeted upon entrance, attended to quickly. Everyone profess Came and waited for car, gave approximate time and cost for service. All worked out good! Greeted upon entrance, attended to quickly. Everyone professional and courteous. More

Need attention and focus I had my car service for B maintenance. Pickup the car the next day. On my way home, heard a noise and felt liked dragging something underneath. I sto I had my car service for B maintenance. Pickup the car the next day. On my way home, heard a noise and felt liked dragging something underneath. I stopped to find out I was dragging the cover underneath. Had to go back the next day to have it fixed. The screws was not tightened well More